Regency Limousines

At the risk of sounding like a fraudulent post, I have to say that those previous posts just seem like flukes =/​Sorry to you all for sucky turnouts, but as a long-​time Operations Manager for several top brands, I know that things happen. My suggestion: the only way to judge a company is to put their mistakes to the test. Anywho…
I assure you I am not an agent or rep for the company, I am a single parent who got into a bind because my kid took responsibility for booking his prom bus on behalf of 50+ other kids. So naturally, kids are dumb and flaky and irresponsible. They don’t understand commitment and of course, tracking people down for payments (like I’m a bill collector) became my last week and with so many kids bailing, I was in the hole for a lot of money and had a supersized bus with not enough kids to fill it. It was a mini-​disaster…
Al is an extremely low-​key and beyond nice guy. Not a haggler or «bully». Having dealt with prom madness before, he whipped up a deal to adjust our accommodations to fit our budget. He could have easily held me to the initial contract terms (which I was really afraid of), but he was understanding and empathetic. He found some tweaks that we could make to our arrangement that would cut costs, but not sacrifice the night. Very few people will do this and all just one day before the event.
And sure, it wasn’t all perfect. Our driver got lost and was 25 minutes late, but they were kind enough to be lenient with the drop off time. And I know those kids – all 42 of them – drove Arturo (the driver) insane with additional requests and an extra stop, but through it all, both Al and Arturo remained gracious and accessible. Arturo even apologized to «Mr. Amir» (that’s what he called him and I thought it was really cute that he went to those lengths to upkeep his level of professionalism to address my kid by «Mr». Amir enjoyed it, too. lol) and myself for being late. I was comfy enough that they were in good hands that I even managed to sleep through the night without worry or any emergency calls, so that deserves special thanks! hahaha…
All in all, when I called to check up on things, my kid told me I was interrupting the «turn up» (lol =/​kids these days), so they had a great time! The décor was everything they expected it to be and I couldn’t ask for more down-​to-​earth, friendly service from any company (and I work with companies that pride themselves on million-​dollar corporate-​structured models and training only to end up being obnoxiously restrictive, unwavering and sometimes, down-​right rude!!)
I would absolutely use Regency again! Thank you guys so much for being HUMAN!!! It’s much needed in today’s over-​commercialized world…

This company is not promising at all. Booked a trip for my best friends birthday to the wineries just a week before the trip they cancelled it because I called with less people then I said originally just to be considerate and give an update. One of the guys said he doesn’t do things for them to fall apart was rude and short with me. DONT EVER USE this limo company! Very unprofessional not accommodating at all! Extremely disappointed!

I just called them to ask some questions. His price was high, I told him never mind. I went to hang up and he said «Well what were you looking for?» I have him prices for other companies and he wanted to know «What are you getting for that» I told him 8 hour instead of 6 he says «What else» I see what you offer on your website I don’t need you asking me a bunch of questions. They should get rid of the bully who answers phone. Thankfully I Unilocaled the company and hung up on the guy because he just kept asking questions and trying to be a bully.

This company does not deliver as promised and their customer service skills are in the toilet. Don’t believe the videos they have posted on YouTube. The devices do not work on their buses. There is no working karaōke, no smoke machine and the iPod hookup hardly works.
I specifically picked this company for the karaōke machine and called to confirm more than once about the device. For them to send me a bus with a broken karaōke machine is not acceptable. Further, when you call to give feedback, they don’t return calls until a week later with a poor attitude.
I hope this review helps the next person looking for a limo bus. I also hope the other two ladies filed a complaint with the BBB of NY.

After scheduling a party bus weeks in advance, Regency sent an email two days before our bachelorette party saying that the vehicle was out of service and they would refund the deposit. No phone call, no suggestions about how to find a back-​up bus. Even before that, I almost never go through to them on the phone, and the voicemail was full or they just didn’t call back. The customer service was not acceptable.

All I have to say is DO NOT book this service for an important event. We booked a party bus weeks in advance for our friends bachelorette party. We paid the deposit and were totally set, had 16 girls all signed up for a fun night out – and the DAY BEFORE the party they sent an EMAIL to say they were sorry but they were going to have to cancel as there was an issue with the engine. Actually, they sent the email two days before, but as it got caught up in a spam filter, we didn’t see it until the day before. Look, we understand things happen, and certainly safety is important – but they should have picked up the phone to make sure the message was received, as well as given some sort of alternative to help us out, instead of leaving us in a bind the day before the party. Their poor customer service is enough reason to not ever go back to them again.