Fuji Steak House

I wish there was a way to adequately illustrate my disappointment. I ordered a simple dish with my three friends, after a hard days work with desperate need of reward. While my friends’ orders were adequately executed, MY order was completely forgotten. Starved, I drove back from Boston an entire 20 minutes to the restaurant to pick up MY order. A phone call later, I was asked where I was and was told they would put my order in front of their restaurant for pick up because they wanted to go home. I reminded them that ANYONE could pick up the order, I finally get there and the guy is waiting outside for me he gives me the bag and tells me I’m fine. I drive off and check the bag to find out they gave me the wrong order. At this point they’ve butchered me TWICE… Once not giving me my full order and then now not giving me the right order.
Where is the customer service? Where is the loyalty? My order tonight was desperate for atonement. But tonight I’m dining on rice made from a rice cooker, and with each mouthful I’m reminded of the sushi I was denied despite payment and my accommodating attempts to pick up the food.
Is the food good? It’s good, when they get it right I won’t lie… But the customer service? Atrocious.

GREAT FOOD good priced drinks good atmosphere and good service parking is tight but the food is worth it

So, we used to live in Needham and go to this place fairly regularly. I swore to myself that I’d never go back there again after a horrendous experience with their service. Having said that, I thought I’d go there again after 5 years since some friends and their families wanted to go there.
So, the customer experience still sucked. It sucked 5 years ago and had the same experience last week. Here’s the deal, Fuji Steakhouse and listen to this very clearly:
1. You have to wait till everyone sits down before you take your order.
2. You have to not rush and answer the question being asked.
3. Do not look at the bill once its been paid, right in front of the customer and then either giggle or smirk. That’s just bad bedside manners, ok.
I will never go there again! Terrible experience.

I’m frustrated by the manager and his customer service.
Bought a Local Flavor voucher online for $ 15 dollars and planned to take my family out to lunch to try out their Hibachi. As I was greeted, I told the Chinese manager about the LocalFlavor deal. He immediately responded: «we don’t accept these vouchers for lunch»
EXCUSE ME?
I read the fine print on the voucher specifically to prove him wrong. My suggestion to you, Sir, please review below and adjust your Fine Print accordingly on LocalFlavor.
«The Fine Print
PROMOTION VALUE of each Certificate is valid FROM THE DAY AFTER PURCHASE until 3÷16÷2016 Limit: 2 per user. Limit: 1 as gifts.
Merchant will abide by gift certificate state laws. No cash or credit back. Each certificate must be used in one visit. Not valid on tax or gratuity. Limit one certificate per visit. Certificate cannot be used in conjunction with any other certificate, coupon, special or promotion. Voucher does not discount alcohol; discount is derived from the meal portion of the deal. One certificate per table. Not valid on Take Out/​Carry Out unless otherwise noted.
PAID VALUE ($ 15.00) EXPIRES ON 3÷16÷2021. PROMOTIONAL VALUE ($ 30.00) EXPIRES ON 3÷16÷2016.»
With all these one start ratings about the restaurant itself, I’m glad we had better food service somewhere else.

Used to frequent this establishment a couple times a month until both me and my wife got severe food poisoning there. We were told by our doctors after 5 days of hell (not an exaggeration) that we got a staff food poisoning which can kill you. Whatever was on the grill that day was contaminated and now I will never eat hibachi ever again.
We got sick in the winter of 2013 but just writing the review now. Hopefully they have fixed their health code issues.

The habachi show was entertaining. Other than that you are able to get food anywhere else. Dinner special was overpriced (I understand there’s the show aspect to the price) and the quality was decent but portion was a bit small. The party boat was okay. It’s basically a Chinese restaurant with Japanese name. The chef was great but the other staffs were not so much. Attitude wasn’t too bad but it wasn’t great either. Won’t go back again.

Sushi food in FUJI is very delicate and yummy!!! They serve more than food to eat but also a art work to appreciate!!! Nice environment to have dish and talk with friends

not bad, not great is the easiest way to put it.
The service and ambiance is solid but there was a key thing that stood out that took away from the experience, the chef. I’ve never met someone less engaged, less interested in being there than this chef. My finance and I have been to plenty of hibachi places and there’s at least some level of involvement and we experienced none. It’s a shame because the food and the drinks were very good but just the nature of the chef made it unwelcoming. Maybe we hit him on a bad day…

Not sure what the negative reviews are about, love this place!
This is honestly one of my favorite restaurants on the planet. I grew up in Medfield and work in the general area. I’ve been to Fuji Steakhouse about 25 times over the past 10 years and love every occasion. I’ll say pretty much the only thing I don’t like is the minimal and kind of awkward parking available in the side alley and back of the restaurant. But when you walk in the place is immaculate, beautifully decorated, and everything seems very new. The service is incredible, the food is all very tasty, and their selection is excellent. I’ve gone many times for the hibachi and a few times for just the sushi, and both are great. They have good lunch deals as well. The hibachi cooks do an excellent job cooking, performing, and cleaning up afterwards. All in all, a great restaurant that is making me hungry just writing about it. 5 Stars for sure!

I tried this place out because they were on Groupon. $ 30 for $ 15, why not? Of course I waited too long and it expired. Anyway, I show up and said hey I want to use this Groupon but it’s expired and I understand that it’s now worth only $ 15 bucks. They said yeah it’s fine. They sat me, I ordered the Bonsai Scallops which were the bomb. The chef was awesome. He friggin’ balanced an egg on his spatula and then used the spatula to crack it somehow. It was wild. So yeah no complaints, except they never refilled my water. Whatever.
Here comes the fun part. The waiter comes up with the check and I said cool I have this Groupon could you please take off $ 15. OK lemme see your phone. I gave it to him and off he went. He comes back a couple of minutes later and says I can’t use the Groupon because this here paper says it’s been used already. I said this is my first time here, no one has used my Groupon. OK lemme go talk to my manager. Please do. His manager comes waving the same paper at me and I said I don’t care what your paper says, I’ve never been here before no one uses my Groupons or my phone. He puts on his mean face and says OK lemme go talk to my owner. 10 – 15 minutes later they come back and ask for my phone number, and it’s this big production involving 3 or 4 very serious looking boys and girls, but they finally took off the $ 15. I still left the chef a good tip ’cause it’s not his fault his employers use a pen and paper to track their Groupons.
I gave them 3 stars because except for that last part I would have given them 4. I think that’s generous based on how they handled my Groupon. I’m not going back but I’m not gonna discourage other people from trying it – just maybe think twice before buying their Groupon. Unless you like being treated like a thief, in which case this place is right up your alley. That’s all I got. Bye Unilocal

So rude! I came to meet with some friends who also purchased the Groupon. Two separate parties but because we walked in through the front door together we are considered one party… even with two separate checks. They refused to accept both parties Groupons and said they would only take one. How misleading! So we had already drove a half hour to dine here so we agreed hesitantly. Our waitress was so rude, not at all accommodating and rather difficult with an attitude. The food was okay but over all the hibachi experience was greatly lacking. Never going back. Rip Off. Rude Service. Not a pleasant environment.

First things first, another Japanese restaurant owned and operated by Chinese. Is this a surprise? No. Most Japanese places in MA seemed to be owned by Chinese and in my neck of the woods, suburban Las Vegas, they are all owned by Koreans (although, that seems to be changing with our growing Japanese community). My hopes did get up when we followed a Japanese family into the restaurant.
The waitress was kind of short with our table during the order and for some reason she kept on confusing our dinner mate’s request for brown rice with our other dinner mate’s request for fried rice, to the point where it seemed like a very unfunny stand up act.
When the chef came he chef didn’t chit chat with us at all. I mean absolutely no small talk. Maybe because I’m from Vegas and expect a bit more customer service, but he just did his show with a burst of fire here and there, did the onion volcano, served the food, wiped up and left. Long story short, dude was just going through the motions.
The food was pretty good, the interior was very handsome, especially the sushi bar area, but when you go for teppenyaki you expect more interaction from the chef.

Having Fuji Steak House being my only hibachi experience, I love it.
The layout of the restaurant is very relaxing and welcoming. The staff there are very friendly and attentive and engaging.
They have an area just for Sushi as well as hibachi. I am not a sushi fan so I stick to the Hibachi each time I visit.
The cooks are very friendly and offer some cool tricks and humor while doing their thing.
The Mai Tia’s there are some of the best I have ever had. A great volume of liquor and juices and fresh fruit garment.
The hibachi dinner here is quite filling. They start you off with this mushroom soup which is very good you can literally drink it up. Followed by a side salad with these awesome ginger like dressing, which has become one of my favorites.
The dinner itself never fails. My first time there I tried the chicken teriaki and it was cooked perfect and tasty. The most recent times there I go for the Steak or Filet Mignon and it’s always cooked the way you want it. Medium for me. The combo steak/​chicken is my favorite. You get both and the portions are huge. It is served with mixed veggies, fried shrimp, and white rice, or fried rice for an extra 2.50. The fried rice is worth the extra 2.50, trust me. They have some of the best fried rice I have ever had and you just want to bring some home.
This place is a food coma waiting to happen. Impossible to be hungry after leaving here, even though you may want some Fro-​yo.
They are on Groupon and Living Social a lot, so if you do go here check on there first for a voucher. I use it every time I go.

Came here with my dad for a nice casual dinner, we’ve been here a couple times and I’ve always been indifferent. Never had a reason to review the joint because my opinions been so neutral (and I’ve only been to the Hibachi section, was sitting at the normal table tonight) But tonight that indifferent opinion changed. The woman who served us was extremely disrespectful, she was walking away from our table before we were done ordering, responded «it’s fine» when we asked about certain dishes, didn’t refill our drinks (WATER) once the whole night, and overall showed a strong sense of disrespect towards my father and I. The food is good I’ll give them that, way overpriced but good.
The two stars go to the fun hibachi section of the restaurant, the missing three stars are for the lazy disrespectful service.

A bit pricy but a good value with a groupon. The chef (or should I say artist) was very entertaining and skilled in Hibachi. The food tasted good too.
There were a lot of kids under 10 there on a Saturday afternoon so it seems like a good place to bring your family.
I would highly recommend this to anyone looking for a fun date night or outing with the family. I will probably return to this restaurant again some time.
The house dressing on the salad was divine.
Check it out!

Me and the Boyfriend are now married, still go there… moved far away though a month ago, so might be awhile til I can go back. We went this past fall and still same quality and great service. Love it!
And now we moved and went to their Malrborough location… still great!

I do not eat mixed foods (ie, rice, vegetables, and meat mixed together in one bite), and I do not eat foods with sauce on them. So why I got my boyfriend Greg and I a groupon to Hibachi, is still a mystery. But I am glad I did! 20 $ for 40 $ worth of food!
Wait time at hibachi resturants is a bit misleading. We were seated immediately, and given drinks right away (I suggest their Red Cab from Chile… delic… Greg liked his appletini), but we had to wait until our table filled up for food to be served (about 30 min). Regardless, it was still highly fast for a Friday night at 6pm.
I think this experience was better than mediocre because of the lady on a date next to us (we never talked to her, but picked up so many good tips from her!). For example, NEVER order shrimp, cus you always get 3 free ones with dinner! Also, theirs a hidden dipping sauce on the table, that is so much better then the one they give you! If I were her date, I would be impressed.
When ordering, make sure you order from the hibachi menu. Greg and I both picked out meals, and then were told that they aren’t cooked hibachi… so we had to make a last minute quick change. Our waitress had some reccomendations and was prepared to give us a pitch.
Because Greg and I don’t eat fried rice, we got white rice, which came a little too early because it was cold before we got our meals. Greg said the food was great, and even though I got the chicken/​steak hibachi… I only ate the vegetables, which were fresh and yummy!
We both agreed we don’t need hibachi for another 7 – 10 years, but overall the experience was great, and the groupon deal worked awesome! Good place for kids cus they have a pond with fish in in!

Wait time on a Friday: Pretty long. Whatever they tell you (i.e. 15 mins) add 40 mins to it. They have a koi pond hidden in the inside which I didn’t know about.
Reason? Very nice servers but inefficient: they make the servers do stuff like opening your warm towel packet and offering it to you. Kind of awkward especially since it’s the disposable types.
Food: I expected the food to be hot and loaded with soy sauce. I got that.
Performance: My chef was obviously a newbie but I was okay with that cause at least he tried hard to be good at it– and singed his hand in the process.
Management: They try to do too much stuff by themselves like answer phones and write down take out orders when they should be at the host stand seating people– very annoying when there are a load of waiting ppl, clean places, but no one to seat us.

Awful experience and totally disappointed!!! We got the hibachi. The food was was very salty. EVERYTHING was loaded with soy sauce and MSG. The veggies meaning soy beans was cooked on the hot plate with a large spoonfuls of soy sauce. If you are on a diet this is not a place to go. Everything was cooked on that large grill, everything tasted the same. Portion size was not equalivant to everyone else. The largest size person on the table will get the most and the girls will get the least. Thank goodness I had a Groupon because $ 21 per person is not worth it at all.
Totally sucked! And I was sad that the person I brought to experience this was his first time doing hibachi. It was cool to see the chief do all his tricks but it was only a 5 minute thing.
Best thing was the salad. I’ll pass on everything else. just give me more salad.

Teppanyaki is a lost art these days and a dying industry it seems, at least in the Boston area. A shame really because looking past the gimmicky aspect of it, a meal cooked on a teppan (hot iron plate) can be wonderful and very enjoyable. And a lot of fun as well. Just don’t confuse it with hibachi, which is not the same thing…
On a brisk evening, in search of a place to have dinner, my girlfriend mentioned a spot in Needham that was apparently worth checking out and after a short drive, we arrived and proceeded to walk right in.
Fuji Steak House is essentially two restaurants in one. On one side, to the right of the entrance is their sushi bar area where people sit at various, small tables and order some fresh sushi from the two chefs behind the counter. On the opposite end of the establishment there are three teppans where people are escorted and seated, and then place their orders. Unless you have a group large enough to cover the 10 or so seats around the horseshoe shaped teppan, chance are, you’ll be assigned seats next to strangers but that’s part of the fun really. I don’t mind it personally.
The menu at Fuji features all kinds of options and I couldn’t decide between the chicken or the various types of beef offered so I decided to get their Mikado Special for $ 22 which featured both proteins alongside an onion broth, a side salad and some rice and vegetables. While we peeked at our menu our teppan’s seats quickly filled up and soon everyone had placed their order.
Fast-​forward a few minutes and a chef rolled the cart over, introduced himself and got to work. The hood above the hot plate was turned on and within seconds he started to cooked the rice while we ate our soups ans salads. We opted for some fried rice and he did a few classic tricks as he cooked the food. I don’t want to reveal anything as I don’t want to spoil any first timer’s experience but it was fun to watch although it’s not any more original that what you’d see at other teppanyaki joints across the country.
The rice, vegetables and meats were very tasty as were the girlfriend’s Mai Tai cocktails. I had a few imported, Japanese beers with the meal. All in all the place was a lot of fun and a refreshing dining experience. Oh and in case you were wondering, yes, he did do the flaming onion volcano. While it’s not cheap, it’s also not that expensive and the service was pretty good although far from friendly and a bit pushy when it came to the drinks.