FedEx Ship Center

The staff is RUDE and not helpful at all. They are the worst. The tried to make it my fault that they couldn‘t deliver my package. From now on I won‘t buy from anyone that ships Fed Ex. Call me Fed UP!!!

Staff reluctant to help and grumpy at best — they seem delighted to palm customers off and say no rather than ask how they can help. Staff here used to be helpful and smiley. No longer so.

Zero stars.
I created a Unilocal account to write this review because I am FedUp with FedEx.
I order many many items through amazon pime and I can not remember the last time I received a package sent through fedex on time. This is an incredibly unreliable terrible delivery service. Do not give them your money. Use UPS. Seriously.
I had an item shipped overnight Saturday delivery mail. The tracking number said it was out for delivery. At around 5pm that night I got a message saying the package was delayed 1 – 2 days due to inclement weather. What? There were no weather problems whatsoever in my town, Needham, and the surrounding towns. Also, why would it say it was out for delivery and on the truck if it could not be delivered due to weather? Terrible. I received the item on monday. The label clearly stated «overnight Saturday delivery», it’s hard to see how they could have messed that up and just ignored the guaranteed delivery.
The exact same thing happened to me a few days later. An item was out for delivery and around 5 I got a message from amazon saying ti was delayed due to weather. THERE IS NO WEATHER PROBLEMS. On all of these days that there was «inclement weather» I received UPS packages on time. It seriously pisses me off that they would forget to deliver it, realize they forgot to deliver it, and then simply say it was because of weather when it is a clear day with nothing on the ground. Ridiculous much? I decided to call fedex to voice my complaint. When I asked why it was not delivered as they were no weather problems they simply didn’t answer me. I then asked if they just forgot to deliver it (they obviously did) and I was told that they are not allowed to answer that question. Just wow.
I have told amazon to please never use fedex and I ask everyone to NOT give them your money. Do not keep a terribly company in business. Please.

Service? From Fedex? Hysterical! And no such thing.
When claiming that a delivery was attempted, the driver actually has to come to the house. And ring the bell. And leave a delivery attempt notice. Fedex made none of this effort. And I was here. Unacceptable.
Also unacceptable was Fedex’s Needham ‘customer service’ person who blamed, chastised, and screamed at me for Fedex’s failure. Fedex is not doing me a favor. Now I have the pleasure of committing my time to waiting for this delivery. Unacceptable. What business is Fedex in exactly?
Fedex: Your failure is not my problem. And it’s not mine to resolve. You don’t know your business. And you don’t know how to speak with your customers.
And yes, I will hold you publically accountable since Fedex does not take direct communication from me seriously. Welcome to social media.
In attempting to correct the situation, after I shamed Fedex on facebook, I received this email:
— — — — — — —
Thank you for reaching out and allowing me to assist you via Facebook.
First, please accept my utmost apology for any inconvenience or frustration
this has caused.
I’ve researched your shipment and show that your shipment will be
reattempted again today. I regret to inform you that there are no couriers
available to reattempt delivery at this time, but there will be when the
afternoon couriers arrive at 3 PM today. I requested that once your shipment
is out for delivery, they provide an estimated time of arrival, so you can
know when to expect your item. I will continue to monitor your shipment
until it is delivered.
If you would like to request a credit for your shipment, you will contact
your shipper and have them request on your behalf, as FedEx handles all
claims/​credits/​refunds through the shipper.
Once again I apologize for any inconvenience or frustration this has caused.
— — — — — — — — -
But after missing them because they failed to provide the notice they promised, I was blamed again:
— — — — — — — — -
I just checked on your shipment and show the courier just attempted to deliver your shipment at 2:57, but states there was no one there to sign for the package. The courier said they rang all three bells, and the additional intercom bell as well.
Your shipment will be available for pick up tonight after the courier returns at 8:00 PM. The station is located at 151 Third Ave. Needham, MA 2 494 and they are open until 8:30 PM tonight. If you are unable to pick up your shipment tonight, the courier will make another attempt tomorrow.
— — — — — — — — — — — — –
Wow. Fedex. You fail at every step in the process. But lucky for me, you have another way to inconvenience me while fixing your error after error. What am I paying for???

Super helpful with a very important package I needed to mail a few days before Christmas. It was a bit pricey but what I expected. The service was great and this FedEx has every kind of box/​shipping supply material you would ever need. Very convenient.