United Barber & Beauty Supply

Have been coming here for many years. Opened a salon 5 years ago and bought all of our equipment there new. Continued to be loyal customers for years… then one day I bought a flat iron brush. It was defective. Returned it with reciept in less then a week and simply wanted a even exchange. Was told no. She refused to up hold her own policy on the back of receipt. Told me she personally checks everything that comes in there and I must have done it. She raised her voice with me and was acting very strange considering she was usually pretty nice on previous visits. In the end, she basically called me a liar, and refused to exchange the brush. So I lost 10+ dollars and she lost a life time customer who was looking to upgrade all the chairs and sink in her salon…

Aweful customer service. They don’t honor what the receipt clearly states. Will never purchase from this store again!!! Ive also been a long time customer.

The asian lady apologized to me over our last incedent i think ppl who can admit when they are wrong deserve a second chance. I have gone back 2 times and both times has she has giving me good customer service.

Many years ago, this was originally a family-​owned business located downtown, and they ran a wonderful business and cared about their customers. However once they sold it, everything changed. Unfortunately I have continued to shop there, since over the years I have opened 3 hair salons and United has often been the only place locally to purchase some of the fixtures that I needed. I begrudgingly put up with the owner’s (I think the woman everyone is complaining about is the owner, otherwise she would have been fired long ago.) offensive personality out of necessity, but from now on I will drive any distance to give someone (anyone) else my hard-​earned money. After years of trying to give her the benefit of the doubt, and trying to be nice to her even though she has always been very rude to me, I finally got the message loud and clear that she doesn’t want my business. Buh-​bye!

It would be repetitious to say anything. Everything about this establishment has been said in the comments below. This business and the people that run it are a very bad representation of the whole industry. This is a people business. They are just not happy to see you. The tone of voice, facial expression, body language, and the general demeanor, is just NOT THERE. They should not be in this business. Maybe they are not.

This Asian lady here is a straight B.I.T.C.H. NO PEOPLE SKILLZ WHAT SO EVER. Lazy bitch. When I asked about a Certain clipper she said «I’ll only show you if your gonna buy». I advise everyone to not spend your money there. Just take a look at the other reviews almost everyone is on the same page when it comes to this no customer service bitch. If I could I wouldn’t leave any stars for this place

I’ve been coming to this place for supplies for about 4 Years now. They have everything needed to run a successful barbershop or salon. Items are overpriced but they’ll have the item you want in stock and if you need it right away it’s a plus. They are really friendly and treat you right. Also, before buying any electrical tools, they test them out and check the blades before you buy them making sure that you are buying exactly what you want. I have never had a bad experience here at United. I am a barber and I am a customer. Hope these negative reviews do not hurt this business!

Called this place prior to going there to make sure they had a particular power cord for my shaver. I gave the woman on the phone the exact serial number for the cord I was looking for and I was quotes $ 13 for it. When I arrived to buy the cord the woman went to the back to get the cord (she knew I was the one that called earlier) and started to ring me up for $ 20. I let her know that she said $ 13 on the phone and she said she had the wrong cord when she first quoted me on the phone. This is the second time she had changed the price on something that I called in.
She makes you drive all the way to her store and the changes the prices of products you are gonna buy thinking you will end up paying the higher price since you already made the trip.

Horrible customer service and overpriced. You can find most items there online for 50% off. They act as if they don’t give a shite for your business and they’re extremely rude. Someone needs to buy their business with better customer service asap

The most Horrible Customer Service! I really do not recommend this place! I whent in today because 16 days ago i bought some trimmers and the blade stopped cutting. Never dropped them and never hit them on anything. When i walked in itoldthe owner what had happened she saw them and said yea it wasnt my fault it the trimmers so they were going to fix it and call me when ready. I receive a call a couple hours later and they say i had dropped it and that the blade was chipped and i had to pay for a new blade! I tried explaining on the phone the owner said it was under warranty and that she said it was the trimmers not me. They gave me attitude and interrupted me when ever i spoke. Horrible service! I picked up my blades and bought a blade on eBay CHEAPER!!! All their boxes are dusty and old! Would not recommend this place to any stylist. Or barber!

HORRIBLE – THE OWNER THAT IS. I brought my trimmers to be repaired. They had fixed the wrong part, the part that wasn’t broken. Owner told me that she «won’t» charged me to have it fixed again, and for the right parts. I came back a week later to pick up my trimmer – she then charged me again. It wasn’t much… it was the principle in this.
DISSATISFIED!!!
PS: I give this business Zero Stars

Terrible service. Terrible attitude of the employees (not the owner) I encountered. Says they are open til 530. I showed up at 5 and the doors were locked and lights off. I also tried calling and never received an answer. I then saw the employee walking to her car while I was writing this review and asked her why they closed early and if she could help me but she shrugged her shoulders and proceeded to her car, where she sat for an additional amount of time. Mind you, I was not paying for anything (I was just dropping of a pair of clippers to be worked on and you pay when you pick them up) so it would not have thrown off her drawer or anything! I am a very dissatisfied long term customer.

Never use this place — I used her 4 times and every time she is a calculatingly rude business woman… last 2 times I bought blades from her and she said I could bring them back if un opened… then 4 days later I bring them back un opened and she charges a 15% restocking fee… No way no how –she has 0 compassion. She only cares about herself and she has no customer service or loyalty.
Bad business woman and rude customer service.

I always stock up my Barber supplys from this spot, always leave happy and satisfied with my purchase. This is Barber Eddie Jr from the Networc Barbershop if anybodys ever needs a fresh cut come check me out.

«If you open it you no return it. «
It doesn’t look like the right one.
«If you open bag you buy.»
Are you sure this is the right one?
«Yes, Yes, Yes — right one. You’re no plumber.»
So I have an old cast iron sink and the faucet started leaking and I have clients on the books. I took the faucet and cartridge in with me. I could buy a replacement cartridge for $ 53.30 or the complete faucet On Line for $ 168. So I bought the cartridge and when I tried to remove the old one from the valve it was impossible. I went to Craig’s list and bought a complete plastic bowl with cabinet for $ 70 and had it up and running in less than an hour.
Wouldn’t it be nice if the sales person knew… O maybe she did know and I just didn’t read between the lines. Bad service, unknowledgeable, overpriced and dumpy warehouse atmosphere.

I don’t see this place lasting much longer. The previous owners used to take pride and help out and were a solid company. My friend is a stylist and we were shocked to find their policy is No returns No refunds. She bought a hair trap for her shampoo bowl at her salon and it was over $ 20 bucks, never taken out of the package it was the wrong size and she asked if she could exchange it and they said no. Then we looked online for a shampoo bowl faucet part and they were charging over 100% mark up for same part. Never again. This is a good example of how some small businesses are failing not because of recessions, but because charging double is not acceptable.

I came in yesterday to purchase barbering products, because Armstrong and Salon Centric do not carry blades for clippers. This place had a lot of great deals and a lot of out dated products that were on the pricey side too. Nice employees who are helpful

I would not shop from there and there customer service sucks miss the old owners