Paradise Valley Federal Credit Union

Man, I have been with this bank for almost 20 years and sadly because of recent issues with this bank, will have to bank elsewhere.
These issues include: giving my husband a hard time when depositing money into our joint account; not changing my last name on all my accounts, after submitting proper documentation TWICE!; not responding to emails sent to them through their website and lastly, the reason why I am now leaving this bank after nearly two decades: I lost my debit cards (yes, my bad) and submitted the necessary forms to have new ones issued and was reassured that I would receive my cards in a week’s time, just in time for Black Friday and Cyber Monday deals. After 12 days and still no cards, I contacted the bank, only to be told that they just sent out the cards to me the day before (the day I should have actually received the cards!). After realizing their mistake, I was told that they would over night it (um…I thought you sent it out already?). I finally did receive it… over two weeks from the date I submitted the request and one week longer than promised! Icing on the cake? I couldn’t activate the account because they failed to send me my PIN numbers! I realize they couldn’t overnight it with my debit cards, but had they actually sent out the cards/​PINs when they were supposed to, I should have received the PINs in a more timely manner!
All that said, I am done with this bank. Being such a small bank, one would think that they would handle their customers with better care. I guess not.

I’m sorry but when I come into a bank they ask me «how can I help you? Is there something or someone you’re looking for?» NOT Hi… who are you looking for? Do you have an appointment? Well you need to make one if you don’t have an appointment. While still staring at their computer like you’re not important. After I put my foot down from the rude experience I had. The women behind me at her desk tried to get in on the situation after I explained what had happen with the previous woman. Then she kept staring at me and giving me this evil glare the entire time I was in the lobby. Worst experience I’ve had at a bank. I am so thankful I am with a bank that actually cares what I need to do and help me quickly so I can go on with my day. Stay away all these ladies they’re absolutely rude.

Fantastic customer service.