Men’s Wearhouse

My fiancée went here to try on suits for our wedding. We specifically talked about a navy suit, slim fit, with black tie. He sent me a photo with a suit that was at least 3 sizes too big and a pink striped tie. I asked if it was slim fit, and I hear him ask the lady, she said yeah! Uhh, no way! He said the lady said a black tie would be too overwhelming with the navy blue suit. I lost my ****! He sent me that photo and I thought to myself, who does she think she is? Overwhelming??? It is not up to her. She should know when her opinion is wanted. Not only that, was she proud of what she put him in? My fiancée is 5’11 and in great shape. It was horrendous! Apparently, there were no other sizes in the color he wanted so he had to try on that one. Coming from a retail background, I would have at least offered to have him try on a different color in his size! Come on! Ridiculous! So disappointed that she even tried to change the vision I have for my wedding. Learn to give advise when asked.

Men’s warehouse just screwed us out of our tux’s 4 weeks before the wedding. They over booked the tux we ordered when ordered it 6 months before the wedding date. Now they won’t give us the ones we selected. We called corporate and all. We will be reporting this to the better business beuro. What was the pony of making a reservation on the suite if your not keeping track of how many you have and how many are being reserved!!!

Went in on a busy Tuesday morning and was greeted in a timely manner. Salesman Joe was very friendly and helpful. He was able to answer all my questions and was able to quickly get my measurements and fitted. I’m glad Joe was able to assist me and he was also very accommodating when i called later in the day needing to change a pick-​up location. THANKS!

Been shopping at Men’s Wearhouse for over 15 years now and received the same caliber of service and professionalism today that I did 15 years ago. Dino helped me. He was knowledgeable in the latest trends and helped me find the right suits for my price range. The tailoring adjustments were completed accurately the first time and we’re done on schedule. I’ll definitely be doing business here for years to come.

I had a coworkers wedding coming up quick and was a black tie event and opted for a tuxedo I went to Men’s Wearhouse at Plaza Bonita Mall. As I walked in I was immediately greeted and asked if I needed help, I explained my situation which was that I was attending a wedding on Saturday and needed a tux immediately it was Thursday night of the same week. So we had to make this happen quick. The gentleman helping was truly a professional. I wear suits for work and was just listening to everything he had to say about a tux, comfort, materials, etc. His name is Eddie Venegas and he was very kind and helpful throughout the whole process and read me all the fine print of the rental agreement. It’s nice when someone helping you is very knowledgeable about the items being sold and about the whole process. My tux came in on Saturday morning first thing and was an exact fit. I would highly recommend my friends and family to Men’s Wearhouse in Plaza Bonita Mall where they have a great operation, and go see Eddie. :)

This place is terrible! that statement isnt based on me having one encounter with this branch. Ive bought at least over $ 1200.00 worth of items in this place. I like thier clothes and suits, however the customer service and the alteration via tailors are terrible. For instance purchased a blazer from here and had it fitted, never got a call saying it was ready on that day of pick up. I called and they told me they couldnt find it, then oops we found it! but it isnt tailored. I asked why and then they said the tailor was backed up with work… (Ummmm not my problem… tell a customer a date then not have it ready)…Anyway, found out the date of completion was written over by someone in the store for being done 5 days later. UNSAT!

I came in at the last minute to purchase a suit, I was promptly helped and Dino Bayton was very professional, and helpful.

My dad had a TERRIBLE experience at this location. So bad, that I just had to write a review.
He purchased 2 suits during the buy one, get one free sale. They both needed to be altered. They took his measurements and told him they’d let him know when to come back to pick up the suits. After having to make 3 or 4 more visits because the pants were taken in too much and ruined (more than one time) and the jackets were altered incorrectly, he needed to go back one more time to pick up the 2^nd suit and finally be done with the nightmare.
He called ahead of time and spoke with someone, asking if the seamstress would be onsite when he arrived around 3pm because he did NOT want to wait more than 45 minutes since everything had been such a hassle. The employee confirmed that they would measure him and take care of the alterations right away. He arrived at the store after work, around 3pm, had his measurements taken and was then told that his clothes would be ready by 6pm. He reminded the employee that he had called ahead of time and that he would not be around the area 3 hours later, and the alterations needed to be done within the 45 minutes. The employee said they could get it done by 5 and my dad said no, he called ahead to check and they were going to honor what they said.
The employee basically asked if he just didn’t want the suit and wanted to return it. My dad said yes. Then, the employee looked in the register and realized it was a buy one, get one free deal and the register wouldn’t allow him to process the return. So, he needed to get a manager.
The manager had the nerve – after hearing the story of how my dad had to come back NUMEROUS times because of the STORE’S ALTERATION ERRORS – to say in a sarcastic tone, «You can return the free one.»
My dad, who had been nice up to this point even though the service was horrible, called him out about making a dumb comment like that after the hassle he had been through. He told the manager that they needed to do something to make him happy. The manager then said he could give him STORE CREDIT. Why in the world would he want store credit at a store that he will never go back to? Finally, they ended up getting him a refund, but he only has 1 suit and wasted a LOT of time.
Horrible management, and obviously the people doing alterations don’t know what they’re doing because having to go back numerous times due to mistakes is ridiculous. It’s a store that sells suits and you would think they’d EXCEL at alterations.

Based on today’s visit alone. Terrible because of one heavy set Hispanic young employee who didn’t pay attention to the bell sensor upon entering because he was engaged in «Mystery Diner» on the TV set. He seemed very lax and didn’t attend to customer service.