JCPenney

Where do I began. Let me first start off and say that I’m an avid Jcpenny shopper. I am a Jcpenny card holder, a platinum one at that. If you shop frequently there you know a platinum cardholder is the highest level. I love fashion valley mall Jcpenny it’s clean, well, stock, and friendly and knowledge staff, which brings me to the Plaza Bonita location. All I can say is if you love Jcpenny stay clear away from this place because it may have you think twice on weather or not you would ever step foot into another jcpenny again. The staff is rude, they no clue about there products and services, the bathrooms are a mess and not a great selection of products. My first experience was when I was trying to buy a wedding gift off of their registry. I asked four different staff members at different areas of the store where I could go to get a registry printout because my mobile app would not allow me to view the list none of them knew what a wedding registry was or if their store even had one. I had to wait for 1 hour for one staff member to print off the list for me oh and by the way they no longer have gift wrapping available. My second experience was trying to buy floor mats for my bathroom they had none available and I wanted to order one. The two ladies that I was dealing with had no clue on how to order it and when I stated maybe I should just go to Fashion Valley she said yeah you can do that in a condescending tone instead of trying to find someone to help me. My final gripe about this location was when I went to the bathroom in the mirror had a huge crack through it with caution tape holding it in place, doesn’t seem too safe. overall if i need to go to JCPenney in the future I will only be going to the Mission Valley location

I love JC Penney! My hubby found some cute wedge sandals for my daughter for the summer. The sandals were $ 15.99. I also found a sweater on sale. Hubby had a $ 10.00 off over $ 25.00 purchase. That is great cause it saves us money.
The store was clean and organized. Things were easy to find. My daughter enjoyed the Disney section where the toys were. I was looking at the shoes. There was nothing I liked in my size. They had jewelry, bags, shoes, and clothes on sale.
I like shopping here. Items are not too pricey. When we got to the register, the lady who rang us up was nice and friendly. It helps to have a JC Penney credit card. You can get discounts sometimes. Place was not crowded which I like.
I would definitely come back here to shop. I only look for sale items!

This review is for the portrait studio only. I wish I knew the name of the woman who took my toddler son’s photos. He was scared and crying when we went in. She was very patient and let him get used to the space by playing with props. She had him smiling and laughing and the photos turned out fantastic. I will definitely come back for more photos! I use a Groupon when I go.

Irene from the fine jewelry department is the best!!! Very friendly, knowledgeable about her products. Great customer service!

I went in on Sept 14. It was horrible. I was in the women’s department looking for some shoes I have to say I was there for about 40 min and never did I get asked if I needed help. Mind you 2 women employee’s are just standing in the register talking about the weekend and food recipes. I had a few bags with me and one of my bags knocked down a few boxes of converse, the two employees standing by the register did not bother to come and help me she did see me that’s what got me upset. It was 2:30pm so if any of you know them let them know to be more helpful and not just stand by the register.

This Review is for the Salon I had the most Amazing experience on Saturday I came in with a major color correction I had BRIGHT yellow & orange hair and Jasmine came to my rescue she made me feel confident that I was going to walk out of there looking amazing and I did :) I was feeling like I had no Hope :(she got my hair to a beautiful blond that I love and wanted in the fist place I would recommend Jasmine to everybody :) she did an amazing hair color correction and hair cut I am a life long customer now Thanks jasmine for your help I love My Hair!

The Plaza Bonita Penney’s is a pretty good one, but this review is solely for the Internet order service that JCP offers.
It’s very simple, just go to the JCP website and order something, specifying which store store for delivery. That way there is no shipping charge. They notify you via E-​mail when your item arrives and you pick it up when convenient. You have already paid for it via the Internet, and just need to show ID when you pick it up. It took about five days to arrive.
The pickup counter is upstairs in the Home Department, where all the cookware is displayed. Service was not instantaneous, as both counter staff members were dealing with customers with complex needs. Finally, one of them called for help, and the new guy retrieved my order.
Show ID, sign the little gadget, and you’re outta there, package in hand.

Come in here every now and then when they have good sales and coupons other than that this isn’t the place I go to often to shop

Jazz has been cutting my hair for a few years! He’s amazing! He has magical hands! I only trust him! My hair is always on point and I don’t ever have to worry when I’m sitting in the chair! He’s always booked because he’s that GOOD! Call early! Thank you Jazz! See you soon! My hair misses you!

This jcpennys does not have a maternity section anywhere in the store! I was really shocked to discover this when I came here to buy some much needed clothes for work. Really disappointmented :(

No so helpful staff at the home department, Martha just watched my wife and I looking for an item. Passed right I front of us not bothering to help. We had to grab her attention by say excuse me. Maybe it’s because we look young or whatever, but it’s a poor reflection of the company’s customer service.

Monique /​Monica, The cashier was rude and unprofessional. She was too busy multitasking and helping her daughter or relative with fashion questions to focus on checking us out.

Joshua in housewares and bedding was really helpful and patient with us. My mom was looking for special sealing oxo food storage containers and we happened to find a set which had sizes we needed. We also had coupons and jcpenny rewards to use and Joshua was happy enough to let us get what we needed at a great deal. Purchased a 10 piece storage container set and three more containers for under $ 120 with tax. The set alone reg price was $ 179 so it was a steal.

I placed an order for my parents with JC Penney online. While placing the order I requested pickup from my parents and provided their contact info. Once the order came in JC Penney staff would not release the order. I called the store, was referred to Pam, Customer Services Manager. She listened to my concerns and immediately made things right. The item was then delivered to my parents the next day! Thanks Pam for the outstanding customer service provided!

Got our Christmas photos done here after seeing a Groupon deal and I LOVE them! I forget the photographer’s name but she did an amazing job! My son is 2 and she had all of these ways to make him smile and he didn’t stop smiling or laughing the entire session! I actually bought the CD of all of the pictures because I loved them all so much! They also had a bunch of props for Christmas photos so we were able to get some really good ones. In my experience these portrait studios are hit or miss. You never know what the photographer’s experience is or how good they are with children but we e lucked out on this one! And we’ve had some pretty horrible experiences with portrait studios in the past but the Groupon deal was too good to pass up so we took our chances.

This review is regarding SEPHORA, two thumbs up to the beauty advisor Claudia that works there.
She was seriously awesome, went above and beyond to help me find the products I was looking for.. .
Will definitely be going back to this location in particular because of the great customer service I received!

Came in ⁵⁄₂₀ to look for some slacks and dress shirt. I rarely wear dress shirts and was unsure of my size. I asked Sabrina for some assistance and she was just awesome, helped me find everything I was looking for and was extremely pleasant through the whole process. Awesome experience.

This review is regarding the photo studio. The photographer was nice. However we had a 1pm appointment and we not seen till 2:15pm. The girls we unapologetic and unorganized. While sitting waiting other people showed up and their appointment got canceled in error. I will NEVER go back to this photo studio and I will be contacting their manager to express my disgust.

This location was going through a renovation when we were here, so it’s probably not very fair for me to comment on the state of the interior. Though, I will say that they *tried* to cover up the parts that were being torn up. It wasn’t exactly successful — there was a lot of plastic draping in almost every department — but at least we weren’t walking through dirt or droppings or anything. Heh…“droppings”…
They had a better selection of items than the Fashion Valley location, at least on this occasion. Though, finding what I was looking for was a bit of a challenge. There were no overhead signs, which are always helpful in getting you to the department you’re trying to find. Maybe they were removed for the renovation? At any rate, we were looking for signs to tell us what was upstairs, but weren’t able to find any. We ended up riding the escalator up only to ride back down again. Not that big a deal, but seriously — direct your customers to where they need to go!
The employees were friendly once they were approached, but we had to track them down (it’s hard to find a dressing room when almost everything is covered by plastic, or hidden behind draperies.)
I eventually had to leave empty-​handed, but it’s nice to know that I have JCP options, if I ever need them. Hopefully they’ll be done with the remodel soon, and things can be put back in their proper places (signage, people. Signage!)

This review is for the PHOTO STUDIO!
We had an appt and we weren’t seen 20 minutes later… with a child twenty minutes seems like hours. Also they only have one photo studio. So we had to wait till the other person was finished. The lady that took my daughters pictures didn’t seem to excited to work there.