Forever 21

Your typical forever 21 store. Located on the middle (2^nd floor) of the mall right next to American Eagle. The jewelry & shoes area is messy. This store has mens sections along with the plus size for women. Customer service depends on the person. Some don’t even acknowledge you but some are very sweet, like Ronnie :)
I usually come here for the $ 1.90 tank tops, great deal.

Not a fan of this location as much as I used to be. Went here yesterday and I thought a lot of their clothes for fall looked cheap and just eh. Store gets really messy here often and I find it annoying how I’ll try to find a shirt and there will be like 8 different type of shirts all pushed tight together on one rack and you have to struggle to get the shirt out without the rest falling, lol. Also, at about 5:30 pm yesterday on Sunday, November 1^st, the dressing room employee greeted the woman before me, and than when it was my turn, she snatched my clothes out of my hand really hard and didn’t greet me or anything. I know because of other reviews, that other people agree this store has some snobby workers but for being a frequent customer, I ended up not buying anything because of the rude service. I prefer the fashion valley forever 21 better.

Can be a bit messy compared to other forever 21’s customer service is ok. I come here every now and then to pick out a cute outfit for cheap but it seems like some items are expensive. I might as well go to Zara and get better quality for the same price.

I’ve been going to this Forever21 for years. I’m happy they no longer offer you a shopping bag as soon as you walk in the store, because that was kind of scary. Apart from that, I’ve always had problems with the amount of clothes hung on the racks (it’s a little too much). If you try to unhang a piece of clothing– there’s no way you can put it back in– after dealing with it falling off the hanger and getting tangled with the clothes nearby. Also, the sale section for sizes small (like me) are on the top racks, which is crazy. Considering I’m 5’2″ and size small– I would think that majority of the girls are around the same height as me and can’t reach. They should place the smalls on a lower level so it’s reachable. There’s barely any employees around to help either, so at least they could reach it for you. Also, they don’t have a variety of shoe sizes. I’m a size 7, which is common but I go there a lot and they never have size 7, I’ve gone 4 times in one month and they don’t bring new stuff in often. Lastly, I absolutely hate that they don’t do the «order in store» if an item has run out in store and ship it for free. I wanted these flats and I had to order them online and pay shipping since they don’t offer the «ship to you for free» like AE or Hollister. Idk about shopping there anymore. Clothes is cute but other stores have cute affordable clothes as well. Although I admit– they have more variety and their sales are good (online).

Average sized store but so so messy. You have to be prepared to search through everything. The staff is quite friendly and helpful but I prefer fashion valley. Although fashions forever 21 is huge it is so organized and there are a ton of staff to help you find what you need.

CHECK YOUR RECEIPTS while checking out. I went shopping today and was overcharged for an item. When I asked the cashier to adjust the price, she said the prices hadn’t been updated. I then asked the manager to come over and adjust the price, which she said she couldn’t do. I ended up just not getting the item. This is a serious problem, despite the overcharge being a small cash amount. I really hope this isn’t a common practice.

Love coming here, great deals, employees are very nice and always helpful when I need an outfit rhis is my go to

This forever 21 is really big !! They have so much clothes even for plus size women which is awesome and it the same style as regular sizes !! The prices are really good !! And there accessory are the cutest and the last forever !! The girls where really nice to me !! Love this store !!

love this store! the clothes are awesome. lots of options to choose from… nice costume jewelry. one of my fav spots for sure

something about this forever 21 sets it apart from the rest and makes me want to review it.
housed in the plaza bonita mall in national city, its a wee far from home for me, but every time i shop here im delighted with the results. its one of the larger stores — comparable to fashion valley — and thus has so much to offer for your fashion needs. i always come out with a ton of great outfits. i want to say hot items stick around longer here than fashion valley. my first visit was due to stopping by for this great club wear dress that was on one of the mannequins in fashion valley and out of my size. and recently at fashion, when i inquired about some shorts i got here they said «oh we had those long ago, no more». everything is gone in a flash at fashion, whereas you have more of an opportunity at plaza bonita.
the staff is also not the typical forever 21 staff ive come in contact with. id compare them to store associates at express. they actually care and cater to your needs. maybe because its less crowded here? while in the dressing room i asked if someone could get a cami for my to try on with my skirts (i hadnt thought about it) and one rushed out to get it for me. i felt like it was my private dressing room. a weekend afternoon and the place was empty… you won’t experience that up north.
the accessories area is much more impressive here too.

This place has a very bad Customer service!!!, They were too busy trying to make their $goal for the day and no one ever came to offer help or greed… at the fitting rooms worst experience… i had clothes i was going to try as well in different sizes to make sure i had made the correct decision and assure i will have that option to go to. since i was only allowed to take 6 in i left the 2^nd options (diff size) with the girls when i got out to ask for them, they cant find it any were they don’t know who took it or where they were placed they went to look for it at the floor allegedly and never came back not even to excuse themselves…

Hands down!!! The one in fashion valley and north county put the one in plaza Bonita down the drain! It’s always messy, unorganized, employees aren’t helpful, not so diverse. Plus if you’re gonna shop at forever 21, go to fashion valley, their tax is lower than national city. You’ll save more.

As you all probably already know, it can be quite overwhelming stepping into an XXI looking for a specific item, but my experience here changed all expectations. When i walked in, I was immediately genuinely greeted by an upbeat gal who was willing to help me find exactly what i was looking for. I was looking for a specific dress i had seen online, and after describing it to her, she immediately took me to the exact dress. That’s pretty impressive considering how big the store is.
My following visits have been just as pleasant. I never leave without buying at least 3 items. I appreciate the time every associate has given to me, which many stores lack. Nothing irks me more than coming into a store with only 1 other customer in there, and not being offered any type of help.

Super cute clothes and HUGE selection… but as some other Unilocalers said, the employees here aren’t helpful one bit… they’re all clueless and have crappy attitudes… come one, y’all working at a small clothing store INSIDE a MALL… you are NOT all that.

PROS: Great selection for guys here!
CONS: SOME… I repeat SOME of the associates obviously hate their jobs but I can’t blame them for being miserable. (I’ve worked at Starbucks in the same mall and the customers are AWFUL!!! AHH!!!)
There was this one time I went to the store and I specifically went there to find the cute Panda Ring that was most likely sold out everywhere. I asked one of the associates if they happened to have it still. I was elated to hear that she said, «I did see one! Let me go check». I didn’t expect her to check though since their rings are soooooo unorganized but that was nice of her to offer. She checked (not really sure how thorough or if she really did) but I was there at the register counter when she asked the cashier if they had any and she said, «No, we don’t.»
The girl helping me apologized and went on with her work tasks. The cashier, however, was OBVOIOUSLY annoyed at me when I started to look in their ring trays. Oh WHAT?! I can’t look? SHEESH. What if i want something else? And I’m staying out of her way and not bothering her.
Anyway, like i said, SOME have attitude problems. It’s unfortunate that the really nice girls are overshadowed by the bitchy ones.
I’ll give them 3 stars anyway though because the customers in Plaza Bonita really are OBNOXIOUS, SNOTTY, and think they’re RICH. No, you’re not b*tch… we’re all in the same BOAT. HAHA

I have a love/​hate relationship with this Forever 21.
Love:
–Cute and trendy clothing
–Affordable prices
–It’s big. I think it is about the same size as the one in Horton Plaza.
Hate:
–9.75% tax rate
–Long ass lines. Avoid coming here during a weekend afternoon.
–Customer service sucks. If you are looking for an item, sometimes the sales associate looks lost or clueless. Personally, they are no help.
–Messy. During their peak times, you’ll discover some clothes on the floor.
I feel sorry for the guys being dragged into this store because they usually sit next to manikins.

Sorry Guys, I am rewriting my review on my new account that I will be using.
I love this store! It is super awesome.
They have the latest trends at affordable price, MOST of the items.
But it is true that there are more and more guys working there.
And they have BETTER customer service than the girls, how sad
When I ask the girls at Forever 21 a question of their promotions, where is this or that? Do you have more sizes in stock, or any question, they never know the answer haha.
Good luck looking for what you want, they did remodel the floor /​rooms but its still too much to look through.

District manager Denise Sanchez is RUDE!!! Mind I haven’t shopped here in 8 years. The one time I go back cause i’m on a budget; I get treated like dirt!
I asked a simple question; if angora was rabbit hair. I got laughed at and spoke to like im an idiot. I try not to wear animal hair regardless if they are killed or «shaved». Not a member of PETA but damn really? How would you like it if I shaved yr head and wore it??? ughhhhh.
The «small» is american sized which really means medium. yuck.
The selection of clothes is ok and well organized for the most part, but due to lack of customer service skills; oh wait i forgot these uneducated children are being paid minimum wage or a dollar above so you will get 2 stars instead of 1. Why should they care about their jobs?

I picked out several dresses to try on… one in particular was a private school/​skipper/​sailor-​ish dress. It didn’t look too bad, but I wasn’t going to shell out $ 23 for a dress I would probably only wear once. After trying on all the dresses I had I handed them to the dressing room girl. As I walked away I heard her say to her co-​worker, «Would you actually wear this?» RUDE.
I should has said, «it’s for a themed party $%@#% learn to talk about people when they aren’t in listening distance.» ;)
Lose the attitude.
Sometimes the line is also ridiculous, they’ll have 4 cashiers but it still takes twice as long. And they don’t announce if there’s just 1 line or 4 separate lines so you’re bound to get cut, what is this lunch period in high school?
If you go to the Forever 21 @ Horton or Plaza they get new clothes much sooner than the one at Plaza Bonita. The workers are friendlier and more helpful and you aren’t in National City.

They better add this to the Men’s category too now!
First and foremost, I’m a guy. Second, they’ve got some pretty decent clothes here. Pretty much the same hip stuff you would find at H&M, but not as pricey. Now fellas, don’t be shy to walk up in this place. I know its a girls store, but just think of it as you being surround by girls that are gonna check you out! Theyre gonna think to themselves like «Man, that guy over there is so confident to walk into this store by himself and shop here.» Orr, they’ll probably think youre gay (thats why I go in with my girl, ha!)
Simpy put, guys section is decent. Small, but decent. Not too pricey as H&M and the same style and quality of clothing. Oh yeah and did I mention the girls?