Espinoza’s Tax & Immigration Service

Pedro espinoza me ase desde ase 7años mis tax el me abla con la verdad de ser onesto en mi declaración siempre. mi esposo y yo nos sentimos satisfechos siempre por nuestro rembolso lo recomiendo

Stay away from this place! I usually do my taxes at San Ysidro, I got referred to this location by my Girlfriends Friend. I called in to setup an Appointment. We arrived at our appointment. The place doesn’t look like a professional office its just a house up the hill with «Espinozas Tax Service» sign on top of it. Parking is really tight can probably only fir 4 cars at the most. Anyways We walk in said we had an appointment, got helped out by some guy name Pedro Espinoza. Not a single «hello» or smile from him he must of had a bad day so I gave him the benefit of a doubt. We ask a couple of questions. Now My girlfriend Didn’t work much last year so She wasn’t going to get much back. We ask a couple of questions, it seemed like he was bother by all these questions we had for him. Of course this is our taxes and money that we are talking about so that’s why we had so many questions, Pedro replied back in a rude tone.“I wouldn’t bother filing taxes since you didn’t make much”. So we said whatever, at that point we should of walked away. We began with my taxes gave my w-​2 forms, ask a couple of questions, at the end he said I owed taxes back, now I knew I had to pay some back but the amount he told me I had to owe was more than i expected. I questioned him, he replied back by telling me that his system is 100% accurate, Before I could say «yes» I agree to the amount he had already finished, no confirmation what so ever if i wanted to continue. At this point I was already feed up. Just wanted to Leave. We paid the guy $ 80. Got some paper work, then we left. This by far had to be the worst experience filling my taxes ever. Pedro Espinoza either needs more training or needs a new job. I don’t know if all the employees are like him at this location butt because of his attitude we will avoid this location at all cost, just giving people some heads.

Friendly, fast and courteous!!! Im a student with zero dependents! I’ve never found anybody else that has been able to do my taxes as fast and with a great refund! Not even HR block can do my taxes with such ease and always correct and I always get my refund on time, in less than 2 weeks! I cant express how grateful I am to do business at Espinozas, I was late on doing my tax return and I had a previous tax return from 2010 that I never filed. Espinoza saved me!!! I dont mind traveling to San Diego, because in Los Angeles county, Ive gone to over 12 different locations and nobody seems to know what they’re doing. They want to charge me 160 to do my taxes with a 200 dollar refund. I dont mind driving if I pay much less to do my taxes and I get back what is owed to me!!!

I wish i could give them 0 stars. Please do not waste your time and money to only recieve impersonal and fraudulent service.
Por favor sepan que hay otras opciones para hacer sus impuestos. Hay otros lugares en los que no trataran de tomarles el pelo, y si ya han ido con ellos por favor verifiquen en otro lugar que hayan hecho su papeleo correctamente.
I went to them to do my taxes last year because my parents recommended them and my return was ok, having only one job and being a student it was a pretty easy return for them to file, plus the lack of error might be attributed to the owner being the one who helped me.
This year’s horror started when we went the first time. Since I already knew her from last year, I wanted the owner, Elisa to help me and my husband this year. However since this year they have a new bigger office, she was unavailable and we had to go with another worker named Pedro, whom the owner said would be able to help us more than appropriately.
So we go to his office, and the man does not even greet us. This should have been our first clue that customer service is not his main concern. Then as we proceed to explain that we just got married and need to file together for the first time (since when we sat there he did not even attempt to begin a conversation with us) he just looked at us then asked for our W-​2s. He looked at them and started putting the information in the computer. He asked me if we had been with them before and since I said I had he started making a new file for us. My husband tried to ask him a couple questions, which Pedro proceeded to respond to with a slightly condescending tone. It was uncomfortable for a few minutes until he saw my form from school, and told us he could not finish doing our return because the form would not be able to be processed until February 15^th so we would have to come back. He gave us an estimate of the money we would get back, which seemed low to us but we attributed to him not putting my information through yet, and we left feeling like we had wasted almost 2 hours of our time.
We were not able to come back until last weekend, and although we asked for Elisa again, the only person available was Pedro once again. Since we wanted to get everything over with, we decided to give him another chance. However his attitude this time was worse, he was very short with us when my husband tried to once again ask him questions about our taxes (he even told us he had «13 years experience so he knew what he was doing»), and filled out forms for about 45 minutes then charged us $ 125. He told us the amount we would be getting back and it was only about $ 200 more than the time before!!! I couldn’t believe it, but since this was the second time he verified the information, I paid him and made up my mind to never go back there again.
We met my parents for lunch that day close to the Espinoza office, and as we told them our experience, we only became more frustrated about the service we had received. My parents informed us that they had filed their tax return the previous week and the woman who helped them at the same office had only charged them $ 90 and had been able to file even though they had my brothers student form also. My dad also felt something was wrong considering the service Pedro Espinoza had given us as well as the amount of money he said we should have gotten back. So we decided to go get a second opinion at E. Lozano tax service. This turned out to be a totally different experience, with great costumer service, and also we were informed that our whole tax return had been filed wrong. Our combined income was incorrect by about 60% and Pedro had not even included my student form, to name a couple of the errors.
After Consuelo at E. Lozano corrected our taxes, we went back to Espinoza, not only to get our money back but to ensure that his mistakes and customer service problems were addressed. This time the owner was in, but although I informed her that it was important that we talked to her, she did not help us, and instead sent another employee in her place. We explained to the employee what had happened, and she could not come up with an explanation of how he had come up with the amounts in our forms, and she could not find any explanations of how he could have made all the mistakes. Also she did not seem surprised that there was a complaint about the customer service and the mistakes Pedro had made. She was the only helpful person apart from the receptionist at the office, and she went to the owner who wrote a personal check for us refunding our money. The owner did not come to address the problem or apologize for the inconvenience.