Nails & Co – Natick

This place is amazing! They are very professional. It’s was an amazing experience I recommend it to everyone!

After the last few pedicures being just ok, I was going to review down to three stars
Gone is the flawless machine where they know who you are and they treat you like royalty and it’s a shame.
But this past Friday’s pedi was below mediocre. I called to see if I could get in and they said they could do a quickie, but, no worries, a quickie «still includes all of he cleanup and all you’re missing is the massage.» Great. My heels feel like sandpaper and the toes need love but I had a massage recently so fine.
A quickie, by the way, is still $ 30.
What I got was essentially a polish change. She didn’t even take off all of my old polish for the new. And my heels are silk like sandpaper because even bough she took the time to apply the filer to the metal handle, she didn’t used it and when I asked she said it didn’t come with and she would tell a manager the receptionist didn’t tell me
How long does that take? Even if I was misinformed just do it. It takes a minute from that angle. Whatever.
And THEN the actual polish started to chip at the edges by Sunday. That just over 24 hours. I repolished them this morning myself and an left feeling like I wanted my money entirely.
And the «cleanup» they did do I’ve gotten as much with an $ 8 polish change elsewhere.
You’re not going to get the worst pedi of your life here, but it’s going to be just okay. Good if you’re in a pinch and they have openings I guess, since the space is still nice.
I’m going to just skip them all together from now on.

I have been going here for the last two years to get my eyebrows waxed. I’m very specific about who I let wax my eyebrows since they are thick and have awesome shape; I get compliments on them all the time and never realized eyebrows even got compliments !! When I first met Lucy I thought she did an awesome job, but as of the last time she legit waxed off part of my eyebrow. My eyebrows are my pride and joy so I completely freaked. She made some excuse saying she doesn’t have time to shape them since she’s so booked yet when I called five minutes before to get my appointment. She had nearly open availability. I will never return.

I’ve been going to nails n co for a while now and I’m sorry to say I won’t be going back. The last time I went in, I had an appointment for a pedicure and a gel manicure. After tip it came to $ 90. My pedicure was badly smudged on both feet (I know I should have looked before I left but I didn’t) and the gel manicure, that’s supposed to last two weeks, was chipped and peeling as soon as I got home. I didn’t have time to go back and get it fixed, not that they offered, and honestly I’d rather not go back at all. Total waste of money.

I have been going to Lucy for my eyebrows for 10 years now. When I first walked in my eyebrows were ridiculously pencil thin and weird shaped. Lucy encouraged me to grow them out. During grow out phase, I would go in and get them cleaned up and it was hard for a couple of months but we stuck to our plan and let them grow in. Now I literally get stopped all the time and told how great my brows are. People ask where I get them done and now they also see Lucy! I highly recommend her, especially If you have full brows or want them reshaped/​makeover!

I’ve been coming here for months to get my eyebrows done and it’s 100% worth the $ 18! Today I went in and saw Lucy and wasn’t impressed with how she «shaped» my brows. She did them and asked how I liked them– And they lacked shape and her words were «I didn’t want to do them too thin– didn’t want to do them perfect-​perfect». I didn’t pay $ 18 for my brows for them not to be considered perfect in your eyes… she definitely did a rush job verses the time the ladies have spent in the past doing a wonderful job. I will be gong back because the BUSINESS IS GREAT AND I think the have great customer service– but I will be making an appointment with someone else.

A warm and kind environment. I walked into nails and co. in Natick a couple weeks ago as my sister recommended it after I asked for advice on what to do about my recent breakout. She told me to get the hydra facial. Knowing I could trust my sister’s advice I was still unsure if a facial would clear my breakout. I booked an appointment with Lucy. During my session, Lucy explained to me the science behind breakouts and how this facial would be helpful. While Lucy clearly does research on a regular basis I still wasn’t sure this was the solution. That day my skin looked better but I was concerned with the breakouts. The next day the breakout improved! And each day after that my breakouts were clearing up! I just got my second hydra facial. I was very worried I’d have to deal with going to the dr and prescriptions, but I’m so relieved I found my simple solution. This is definitely worth it and now part of my skin regimen. A+!

Lauren is amazing! In many years of having my nails done I have never seen more perfect artisan-​ship than her gel mani. I can go 3 weeks and still no chipping but have to get them done because of the nail growth. I don’t know what she does but i have sent 3 friends to her and they are hooked !

My favorite place to go for spa services and nails. The atmosphere is relaxing. The nail technicians do a great job especially John! My gel manicures last much longer when I get them done here {I am a mom of 2 and my hands are always in water} Lucy does a phenomenal job when I get my hydrafacials, spray tans, and waxings. {I never used to wax before because I was scared of the pain, but Lucy knows how to work with your hair so make it more comfortable} She makes you feel comfortable and truly cares about what products and services work best for your skin. If you sign up for their emails, almost everyday there is a 20% nail or pedicure services. They also have specials sometimes on the hydrafacials and other spa services.

The salon was very friendly and prompt to greet my sister and I when we came in. We both got spa pedicures which were pricey but very relaxing. When she was done polishing my toes it looked very thick and was bubbling, she assured me that it would smooth out once it dried. I was horrified hours later when the $ 50 pedicure looked like something my 5 year old niece did. Not only was the old polish still on my toes (blue) but the green polish was bubbled and thick and lumpy and looked terrible. I am very dissatisfied with the final product and will my return to any nails and co salon in the future. Save your money — I posted a pic

The gel manicure I received here was the worst manicure I’ve ever received, and it certainly wasn’t cheap. My cuticles are ragged, the polish looks gloppy, and the remnants of my previous polish are still visible on the sides of my nails. The manicurist was kind and friendly, and I just couldn’t bring myself to tell him that my nails looked bad. Usually I’m pleased as punch after a manicure and feel polished and put-​together. Today I feel annoyed at my self for spending so much money on such a sub-​par job and being too wimpy to ask for a refund. I won’t be going back, ever.

I have been going here for about a year now. I have gotten acrylic sets as well as gel manicures. I would recommend Vattoria cause she is great at her job. She would recommend I switch to gel manicures when I have been doing acrylics more than 10 weeks. For anyone who values service and ambience, this is the place to go.
P.S: I would recommend getting an appointment (they’re usually booked up for the day).

Four stars because the services are pricey (in my book). I will say that their gel polish selection is massive compared to other salons I’ve been to and their normal polish selection has grown to include the whole rainbow. The ambiance and customer service can’t be beat and it’s really the reason I keep coming back. I’ve had a mixed bag when it comes to cuticle cutting, there have been one or two times when I ended up bleeding. Generally speaking the service is great, though.
I feel like mentioning that the only time I got my eyebrows waxed here, the woman was really aggressive about pointing out hair elsewhere on my face. I understand trying to up-​sell a client but I don’t want to feel like I’m being shamed or told I’m a sasquatch.

On a girls day we stopped in here for a Mani/​Pedi. Having done these before at many other places, we think this is our favorite, even though it was a little pricier.
They have separate «rooms» for the pedicures and put us in the one big one with 4 chairs so we all got to be together. Which was really fun, because we got to face eachother, etc, and there wasn’t weird leaning to have a conversation. They did a great job on our pedicures, though we seemed to have mixed experiences on our manicures. I was very pleased, while another in my party had issues with her topcoat.
The place is really, quite clean, and we actually preferred that it was a little dark; though if you were walking by you might not know they were open. We found it a very enjoyable start to our girls day.
*Something notable though, that others have mentioned on here I see — tipping is cash only. That’s important to know before going in there as I seldom carry cash.

I went to get a fill. She did an okay job for the price. Less than 2 weeks later, my nails were chipped and wiggly. Terrible job. I emailed the owner who did call me back to discuss. She called me during work hours so I called her back and she was «in a meeting» and never returned my phone call.

Very nice ambiance-​relaxing piano music, darker setting. Pedicure rooms are different than most salons and are each separated by a wall with a small window-​so if you come with a friend you can still chat. Got a pedicure by Tammy and she is very sweet and gave a great massage. I had to return not even 3 days later though because my pinky toe had completely chipped (I had gotten gel). Tammy fixed my toe for free and added another top coat to all my toes. I really appreciated her effort and kindness. I paid $ 55 for the pedicure ($ 15 extra for the gel) which I think is a little too pricey for a pedicure.
I also got a acrylic refill with gel polish. I’ve had my acrylic nails for years now and have seen many different technicians… and I was not very impressed at this location. A few of my nails definitely need to be reshaped which is frustrating because I told her to reshape them at the salon when I saw they looked weird and slanted… I also got a design, of which one of them is completely off centered. Not to mention it was $ 50! The most I’ve ever paid for an acrylic refill with gel polish AND hand done intricate designs was $ 38. This refill was absolutely not worth $ 50.
Though I had a nice experience, the prices truly don’t match the service. They are overpriced and I have had much better acrylic fills else where. The pedicure, however, was nice.

I think this place is very nice and clean looking. I love the darkness and the fact that there are wall dividers at the pedicure stations. Wish they would install some drapes though because you do see everyone walking by and that kind of defeats the purpose of trying to make it secluded. I enjoyed the free drinks. And of course every tool is sanitized and baked per client, which other cheaper salons do not do.
Now onto the service… color selection was small considering the other locations have a larger selection. I came with my boyfriend, and he liked it for the massage as he got a longer one than me. He barely had any nails, so I cant say anything based off his service. I think he got the better technician. I got an older lady who wasnt very good at painting and top coat wasnt applied to every crevice of my nail. Cuticle cutting was okay and my massage was just 5 minutes. My feet are pretty nice so theres not much to do, and I skipped the callous scrubbing, so she had time to give me a decent massage at least. They werent even busy. It was not worth the money considering the quality of the work. I wouldnt come back. It was a 20 $ish pedicure with a 35 $ price tag.

Went today for the first time for a pedicure and was very pleased. I recommend making an appointment. I tried to go as a walk in a few months ago and there were no openings. Today, I called on my way out of work and made an appointment for an hour later.
The lighting and privacy for pedicures is lovely. Technician was friendly and did a great job.
The prices are above the going rates for quick in an out nail salons and lower than a high end specialty spa. It’s a good value for the high level of service. Do bring cash for a tip. Looking forward to bringing my friends here in the future.

I’ve been here a few times. I like the atmosphere and everyone that I’ve interacted with I have liked.
I got a regular manicure here once, it was great.
I’ve attempted to get acrylics here a few times and they did not stay on my nails. I don’t know if it’s an issue of quality of product, them not sanding down my real nails enough, or what. but I stopped going here for acrylics.
I’ve done a hydrafacial here. It was a neat experience, the technician was very nice. Only thing is, she tried to exfoliate my lips with the machine and it severely dried them out and I had to get the most intense lip cream I could find and it still wasn’t enough. They were cracked and bleeding and it was awful.
I’ve also done a massage here. it was nice.
Overall, it’s a pretty up-​to-​date nice salon but I would steer clear if you need acrylics.
Only cash tips, which. for such a techy-​seeming place is kind of a pain in the ass.

I wasn’t overjoyed about my pedicure experience. Being pregnant, I absolutely wanted a foot rub. Instead the girl (while very sweet) stated that because I am with child she could not do a regular massage. She didn’t even put lotion on my feet to keep them from drying out afterward. In my previous pregnancy, I got pedicures regularly and never had any issues having the massages as long as they didn’t touch my arches. My manicure tech was great, at least she gave me the hand/​arm rub. I cannot speak for polish longevity, as it has only been a day, but I at least like my color and it came out nicely.
While the salon is clean, I agree with the other review about the «manager» having some sort of chip on his shoulder. Another client was voicing her concerns about her manicure experience and he barely made eye contact or acknowledged what she was even saying. I think this place definitely is trying to act like they aren’t your run of the mill Asian nail salon. I’ve had better mani/​pedi experiences at the cheap salons in the area and even at the mall. Having not treated myself in over a year, this place left me basically reminded of why I do it myself at home. I’ll be doing so once I can reach my feet again!
A little tip: they don’t allow you to add on gratuity to credit card payments. Had I known this (a sign visible upon entry would be helpful) I would have gone to the ATM for cash. I can only imagine how many clients leave without tipping because of this inconvenience. Yes, there is a BofA in the plaza, but if you don’t use that rip off of a bank you are forced to accrue charges to use the ATM. No thanks. I wish I had gone to the original place in Wayland I planned to go to closer to home. I thought I was doing myself a favor and saving myself another stop but now I know!
ETA:
It’s now two months later and my big toenail has started to fall off! Thanks for the fungus Nails & Co! Reducing my 3 star rating to 1, totally grossed out by this place.

I’d like to start off by saying I had one of the best experiences here for a manicure. My friend and I both are very picky with designs and our nails and we’ve been looking near and far for salons that can do exquisite nail art.
We found this salon through Unilocal and we thought we’d give it a shot. We were greeted by a male employee who seemed pretty anxious for us to get in and get out. He wasn’t the nicest. He told us he couldn’t do the designs we wanted and we were pretty upset. The place is beautiful though and very spacious and a great atmosphere.
He worked on my friend’s nails and I had the pleasure of having Molli do mine. She was very friendly, cleaned my nails, cut everything, and painted my nails perfectly.
It was a shock to hear a couple of the employees speaking English! You know, the awkward language barrier in nail salons is what a lot of customers have to bare with but we had a great conversation!
After, Gwen, who is the technician who does designs really well, did both of our nails with the designs we wanted! We were so pleased. $ 40 each? Yeah it was worth it. We’ll be back!

I go here for full face waxes and shellacs. It’s cute inside but it’s trying to act like a fancier average Asian salon, and I’m not sure how I feel about the manager, the guy in the suit.
Waxes are with Lucy, she’s great!
Every time I get a shellac through, I’m not satisfied. I ask the manager in a suit every time for a design and they all look at me confused or something so I end up just getting glitter.
This time I got a pink French with glitter and it’s just ok. Not exactly $ 40 worth.
I ended up painting over it with a glitter from home.
Chez Bella in Marlborough can do amazing designs. However, this place is so close to my apartment.
I’ll definitely return for waxing, not sure about nails.