Hanssem Corporation

I order Hannsem Cabinets by home magic, cabinet was beautiful, and quality wood and finishes, and durability.

Sam Choi provides excellent customer service.
We used Hannsem cabinets for our new home and the product quality and durability is unmatched.
Sam provides meticulous attention to customer needs and I would use him for any type of project.

If u want a new kitchen with poor quality cabinets and doors, non-​cooperation with fabrication problems, reps that don’t admit to any shortcomings, waste a lot of time arranging for service and repairs, have your credit card info fraudulently obtained to get payment, looking at legal remedies, then u should consider Hanssem. Better off with Ikea or Lowes kitchens for better quality at affordable price.

We also had a horrible experience with this company. Substandard materials and workmanship. Yes, they give you a low price (Now I know why they say, you get what you paid for) at the end it costed us much more than, if we would have gone to a reputable company.
We had to bring another cabinet maker to fix what they gave us. I have notting to say about the sales people working there (which they have a hard time speaking english) and selling what is given to them, It is all about the management. You are better off if you stay away from them, they are crooks, we paid lots of good money to them for the junks they gave us.

We would NEVER do business again with Hanssem. Their sales agent in Waltham MA and their products have been poor and low-​quality, and we’re still trying to fix major problems.
For example we never received a list of cabinets and specifications; the Hanssem sales rep just said «I’ll send you nice cabinets, trust me.» He let us photograph with our smartphone the kitchen cabinet layout he would provide, but he gave no list of goods (he didn’t leave his kitchen layout diagrams with us either, which was odd). The cabinets arrived with staples in the face of one door, 4 cabinet plates that were the wrong kind, 2 doors warped, none of the doors with standard EZ-​Close latches (i.e they slam shut), paint completely defective on about ½ of all doors, even half the number of needed screws missing on the faceplates so they jiggle loose, and no swivel kit for the plate under the kitchen sink. A really low quality cheap job. Ikea cabinets would be an upgrade from what these cabinets are.
Worse, when we’ve brought these issues up with the Hanssem sales rep he only responds by text, he often ignores texts from us, and his responses often don’t make any sense so we have to ask him to clarify what he is talking about. His responses still don’t make sense. This has wasted a lot of our time. We can never be sure that Hanssem actually understands our problems with their cabinets, of whether they are fixing it, or when the problems will be fixed.
On nearly each problem the Hansssem sales rep has tried to evade responsibility. When we stated that a door arrived with staples in its front, he said he’d send us a touch up kit so we could fix it ourselves. No, we said, he needed to provide a finished defect-​free door. When we stated that the paint was defective on the door fronts (and sent him extensive photos) he said «we can not change our manufacturing process for you.» When we said that the top drawers of all floor cabinets were missing the panel and trim that was supposed to be on them, he said that is standard. No, we said, your original diagrams to us show the doors with panels and trim, and we and our general contractor have never heard of say 3-​drawer cabinets where 2 drawers have panels but the 3^rd is plain without a panel. When we’ve said that 2 doors were warped he said that’s normal «this time of year in our climate» and said we could ask for replacement under warranty. No we said, warranty is when something breaks — these doors arrived defective and that the responsibility to replace them was Hanssem’s.
In a major renovation of our home, these cabinets have been by far the worst problem.
The Hanssem sales rep says he is fixing some of these issues, but he’s dodgy about how soon he will.
We may resort to suing Hanseem.

This is one excellent company. In particular, Andy Kim was always receptive and accommodating. He designed an outstanding layout of the kitchen, with specific clear instructions for the installer. He returned my messages promptly and courteously. I would gladly do business with him again.