Suntrust

I have been banking with suntrust for about 3 years now. If nothing goes wrong with your acct. then by all means you could easily say this company is the peak of perfection, BUT if even the slightest thing goes wrong and needs to be fixed be ready to spend countless man hours on the phone with their horrific customer service and/​or at the bank where their representatives are so low on the insane level of bureaucracy they can’t offer any real help. I have had an issue with money somehow «lost» from a atm deposit, which was debited to my account, and unfortunately put me in the negatives. It’s been three months and it’s still unresolved. There was another issue where a company wrongfully charged me an amount, admitted to doing so, and instead of forcing them to correct the transaction they allowed them to give me a credit on my account… this lead to another scenario where my account was left in the negative. This took about 2 months to handle.
I have waited weeks for certain transaction to go through so that I could handle my bills appropriately, complained about it, and nothing has been done.
I have since left and found another bank, Pinnacle (which has been pleasant thus far), but still have to deal with inane bureaucracy that somehow «lost» $ 400.
tldr;
pros:
the tellers are nice
cons:
horrible customer service, slow reaction to any issue, and prone to making «mistakes» with your money.

Mortgage Dept is understaffed and extremely unhelpful. Went to refi last year in September 2012 and Suntrust had my 2^nd mortgage at the time that I had to subordinate. They took over 2 months to complete a simple subordination request!!! Cost me over $ 1000 in loan extension fees. Having had ST Mortgage currently and in the past did nothing to help. My loan finally funded in December but they did not receive the wire until after the cutoff on the 28^th so they posted my payment on the 31^st and then reported me 30 days late as a final parting shot.
Of course if you want to do a mortgage with suntrust they will jump through hoops but once they have you don’t expect any special treatment. Very disappointed in this level of service.

I know I know its a blooming bank but hey we always get a wave from the guys and gals at the desks and lots of smiley hellos from the counter. Bridget comes from Madison to review our portfolios and Amara hands us the keys to the safety box. It’s all good, so what if they dont know the exchange rates and my Bangkok transfers this year were an Enigma, and that I needed pristine greenbacks to take to Burma, we got it done –no fuss.
Drive through lady always has a pen ready for Pablo.

I am a huge fan of Suntrust in general, and this branch too. It’s convenient since I live in East Nash, but the people are very friendly inside too.
My husband’s debit card was stolen last year, so we had to go in & get a new checking account, new cards, etc. They were so nice! I cannot remember the guy’s name that helped us — Josh maybe? — he was so great. Very accommodating, understanding, and took care of everything for us. Fabulous!
I have also been in to have a document notarized — easy peasy. Great branch!