Skin Solutions Dermatology

Everything is excellent about the facility and staff but the wait can be frustrating to deal with. That’s really my only complaint!

The skin is largest organ of the human body therefore to keep it clear and healthy I have annual visits to the dermatologist. I have been a patient of Skin Solutions Dermatology Nashville for over four years to treat my then cystic acne to now hormonal breakouts and mild rosacea symptoms.
My initial visit I had the pleasure of meeting Dr. Julie Pena. Dr. Pena showed empathy and compassion as I expressed my concerns about my breakouts. She did a full examination of my face, neck, chest, and back even though my face was my only issue that needed to be addressed. She developed a treatment plan that focused on face wash routines and products, morning and night topicals, and oral medications. It seemed to slightly improve my complexion but I was not completely satisfied. My three month follow up visit, Dr. Pena changed my oral medication to one that decreased oil production, incorporated a sun screen, and suggested that I start using a moisturizer at night. I began to see significant improvements in a few weeks and I was so happy.
By my six month follow-​up my skin was 90 percent clear but I still dealt with the hormonal acne. I was then introduced to Physician Assistant, Kelly Caudle. Kelly treated me with the same respect and courteousness as Dr. Pena so I was pleased. She took her time and thoroughly examined my face. We reviewed, discussed, and updated my treatment plan. An oral contraceptive was added to combat the monthly outbreaks and it worked. My skin is clear and smooth that I am confident enough to leave home without make-​up and often get compliments on my complexion. My skin now has an even tone, smaller pores, and the acne scars have disappeared.
In addition to a strict skin care regimen I eat well balanced meals, exercise regularly, sit in the sauna/​steam room twice a week, and drink lots of water have helped in keeping flawless skin.
Overall a great experience each and every time. Skin Solutions Dermatology offers a plethora of services in addition to skin cancer screenings that are provided for optimal skin health. Kudos to the front office staff, nurse Sharon, & P.A. Kelly who all provides extraordinary patient care and expertise.

I give Skin Solutions Dermatology 5 Stsrs because the are organized and kind. Especially Kelly, the practitioner. She’s very intelligent, knowledgable and very positive and helpful!!! Love all the staff actually!!!

There’s so much to write, but I will try to be brief. I was an hour early for my appointment to give myself time to fill out my new patient information. I gave the administrative assistants my identification and military insurance card. They kept my cards until I was escorted to the back. It was then that the MA notified me and said I wouldn’t be meeting with Doctor Pena only her student. I had an appointment last year where I was referred by my primary care doctor, but canceled due to preparing my husband and our family for his deployment. I then asked the MA wasn’t I scheduled for the actual doctor then and she stated no. I then asked well when do I meet the actual doctor she looked at me puzzled and said she’s busy with clients. I said okay. I then told her I was there about dry patch rashes, and that I want to talk to the student doctor about a hematoma underneath my skin which was suppose to be the original appointment last year. The MA stated that the «student doctor will only see you for what you scheduled the appointment for».I told her that I’ve never heard of such. And stated so I have to make another appointment just to notify the doctor of other ailments that I am having. That’s sounds like you just want my money. Then the MA began asking me about the questions which were in fact the exact same questions on the questionnaire that I filled out an hour ago. I asked her why is she asking the same questions? And what’s the point of the medical history forms if you are going to ask the same questions? This visit was an entire waste of time and money for me. The student doctor was wonderful. She actually answered my questions about the hematoma. She also prescribed a cream for my skin that I was familiar with using. By the time I had came in to see the student doctor my rashes had cleared up. The doctor left and the MA asked what pharmacy would I prefer the prescription sent too. I gave her the address and phone number. A week later no call from Walgreens. I contacted them and they stated that they had NO prescriptions for me. Hmmmmm. I called and emailed through he patients portal of Dr. Pena’s office Skin Solutions and no one responded to my email. The administrative assistant had me in the system by my maiden name with an address that I didn’t give them including an old number. And stated I will have he nurse contact u back and it maybe later because they are very busy. I was frustrated, but politely said I will not be RETURNING. So where did my paperwork go??? I am nervous that they didn’t put my paperwork in a file and now someone may have my personal information. Also at the time I left that day the young lady at the desk stated that she couldn’t verify my insurance, but I’m sure it works. What? I told her to contact Tricare South and she did and I didn’t leave until it was verified. She kept trying to get me out of the door. To sum it up the office looks nice and modern and everyone is running around the office like they know what their doing. If you have time to waste and money then this office may be the right dermatology clinic for you. I was disgusted at the lack of training and how the young lady came into the examining room to get my insurance card again like I didn’t have valid insurance, I felt that this was very unprofessional.