Sephora

Do not talk to the clean shaven guy prancing around the skin care section. Instead of selling you on products, he’ll try to diagnosis you based on the temperature of the water you report washing your face with. Is he a dermatologist? Nope. Is he a certified holistic healer of some kind? Nope. Maybe a nurse? Unfortunately, no. He’s nosey guy with his own opinion offering unsolicited advice about what’s wrong with you.

I always have a good experience at sephora. I love that they guarantee their products so if you end up not liking the color you bought you can return it. However, be careful at the JCP store. I asked the lady if I didn’t like the eye shaddow pallet if I could return it to the green hills store. She told me I could. However, when I tried to return it I found this was not the case. However, the manager at the Green Hills store was very nice and foudn a way to credit back my card. The employee I had before the manager was not so nice though.

Even though I tend to be more of an online shopper for beauty I always love coming to this store. The associates have always been super helpful to me. Even though I already know quite a bit about makeup they still have helped me out immensely. Whether it be with finding the perfect foundation, new blushes, skincare, haircare, or perfume I’ve never left disappointed or felt pressured to buy anything. Each associate seemed knowledge about their areas, which I’ve been impressed with. I’ve had good one on one time with a lot them and always appreciate it. The associate Kelsey especially has helped me a lot with finding new looks and products and is always super friendly. The only time I’ve had trouble is when the store is busy and they’re spread thin, which happens sometimes with the mall when it’s on weekends, near holidays, and especially during their sales events. But I’ve learned to avoid those days if I can and it’s kept things easier/​more personal.

I walked into the Sephora in Green Hills in search of a particular line. After browsing the front of the store for a good five minutes I had to hunt an employee down for assistance. I asked if they carried the line and was immediately told «no» as the employee turned and walked the other way. I stood for a second not sure what had just happened. Not only did the employee rudely respond to my question but offered no help in finding a similar line or even asking what product I was looking for. It was just a simple brow pencil of all things, I’m sure Sephora would have a couple great choices. I was amazed at the rudeness of the employee and lack of help in finding a product. I always shop there but may make the effort to head out to Ulta where the staff has always been willing to help with any question or product.

I love sephora! I just think that this particular one, it’s not the best possible Sephora. It’s a bit small. I prefer to order from Sephora online.

I needed my makeup done plus just wanted to try new stuff I usually go to MAC but I have wanted a change. The reviews about the staff made me worried this would be unpleasant and I have had rude or unhelpful staff at other beauty stores but that was not the case here. I am not the cliental for anywhere at green hills I am not rich, no fashion sense, pink hair with a tote bag as a purse. I walked in and was pleasantly greeted by different staff. Kelsey (hope I am remembering that right) did my makeup and she did an AMAZING job. Exactly what I was looking for I didn’t feel uncomfortable she easy to talk to and seemed sincere. I ended up getting foundation, bright blush and eye makeup (to go with my hair) OCC lipgloss (the best colors need to go back and buy them all.) It ended up costing less that I expected and I wish I would have bought everything she used now that I think about it. I got my samples, which I didn’t even ask for (only mentioning because some people complained they didn’t.) I will mention this was in the middle of the week during the day so maybe that is why I got great customer service? But honestly while I was getting my makeup done Kelsey helped other customers without leaving me and I constantly saw sales people helping customers so seems like good customer service to me. Anyways pretty sure I am doing all my future makeup shopping here.

This Sephora is pretty nice, they have a lot of variety. Heidi with the red hair is super sweet and very helpful! Give her a try!

i love sephora. i’d rather spend tons of money here than on clothes, jewelry, food… good thing i don’t have to buy oxygen.
i agree with some of the other reviews regarding service though, it’s very hit and miss. fortunately for me, most of the time, i don’t need help, i have my skin care régime i’ve stuck to for the past 10 years. most of the time, i only need help regarding make-​up. my most recent trip here, i was looking to spend my VIB rogue status gift card, i could have only bought the new urban decay naked 3 pallet, but, noooooo, i decided i wanted more! in the store’s defense, it was really crowded (2 weeks before Christmas), and there were many who appeared to be in more need of help than me. anyhow, after narrowly escaping an panic attack from the crowd, i smiled at a nice young chap, and asked him if he could help me with a foundation. he set me up with a sweet girl who used their skin id matching thing (some weird computerized wand they put on your skin and the computer then tells you what shades from various brands you should wear).
they were able to point me to several brands that don’t torture, maim, and kill sweet animals for their final product. the rep for this brand happened to be in the store on this day too, and she was an incredible help. we chatted about poverty issues and how they impact women in the world. –did you know, josie maran (the line i bought products from) pays their female workers who gather the materials in field for them not just fair wages (for that country), but fair american wages! supporting women in need is greatly on my heart and a part of who i am, so i will probably stick with this brand from now on.
p. s. check this out:

seriously. support women and nature.

Awful service. I got no help until I hunted someone down and when I finally did she treated me like I was an idiot because I didn’t know a lot about makeup. unsatisfied is an understatement.

Candy shop for girls!!! Only downside to this store is it’s not as big as some other ones and thus do not carry as complete list of brands but still love it.

If you know me, or have even just seen me out and about, you know that I am a VERY simplistic girl when it comes to makeup. So, needless to say my Birchbox subscription is really turning my life around. I’m seeing a whole new side to the benefits a simple makeup application can do.
Enter: my first trip to Sephora in about 5 years. I wanted to pick up a 2-​in-​1 blush/​lip product. The staff was, for the most part, very friendly. I can’t give it many more stars only because I don’t have much experience there. But it was a pain-​free trip and I might go back. Although I despise Green Hills traffic.

This review is actually for the Sephora inside of JCPenney in Murfreesbro. I had an amazing experience recently! It’s such a beautiful store and everything I needed was there. The skincare specialists were VERY knowledgeable and super friendly! They directed me to great skin care and cosmetics lines; not just expensive stuff, but products that work. My skin looks and feels great, and is glowing again after only one week of using Peter Thomas Roth’s line. All because of the specialists knowledge. Thanks and I will be back very soon. p. s. Thanks for the yummy samples as well! =)

I had a great experience here. Once associate helped me pick out an eyebrow pencil (Sephora house brand; perfect for my blonde brows & is also very precise-​$ 12), one gave a fantastic fragrance recommendation when I mentioned I like hints of vanilla (Kat Von D’s new fragrance, «Saint» — I got the rollerball for $ 18) and I had a pleasant conversation with the girl working the register when she recognized my area code as being from Memphis. Beautifully organized store & overall great experience! Also picked up some concealer (Sephora house brand) and a travel size of the Urban Decay oil-​free makeup setting spray. I’ll be back!

I’m originally from Northern VA and Sephora is hands down my favorite store. The customer service is always exceptional.
With that said, the customer service at the Sephora in Green Hills Mall was definitely the worst I have experienced for a Sephora. I walked in and was not greeted by anyone (very unusual), but it was the day after christmas so I understand I guess everyone was busy. I wanted to try a sample of a foundation I had been eyeing and after looking around for a couple of minutes, saw two employees in the corner talking amongst themselves. I politely said «excuse me» and asked if one of them could help me with a sample. She walked with me to the display and said she has to call someone over to help me with the sample. She talked into her walkie talkie and told me someone would be right there. I said ok and she went right back to the other attendant in the corner to continue talking. I waited a few more minutes and then finally just left. The only other attendants I saw were behind the counter and busy. I guess maybe the two who I so rudely interrupted were just too busy to help.
Either way, it was reason enough to just leave the store and go to macys or dillards makeup counter or even just wait until I got to a hometown Sephora. One of my favorite things about going into a sephora is the fact that I can talk about makeup with the people who work there and ask for advice, recommendations, help, etc.
I left 2 stars because it is STILL sephora and the size of the store was nice.

Worst customer service ever. Lots of attitudes.

Great customer service, always knowledgable, courteous and helpful employees. This is any girls’s favorite makeup store!

I’ll start with the positive: Sephora has an excellent section of beauty products and the store is generally well organized.
I really, really hate to give negative reviews of sales associates. I’ve worked retail and sometimes people are just having off days, and that’s ok. Having said that. I have had a negative experience every. single. time. i’ve shopped at Sephora (and I’ve been there many times!). I generally try to find things myself so I don’t have to bother them. Last time I was at Sephora I asked a sales associate where to find a particular lipgloss and she rudely looked at me, said it was out of stock, and walked away.
I’ll still be back to Sephora for products I can’t find at independent stores, and hopefully my next experience will be better.

Let’s be clear… I loathe makeup, so this may not be the review for you. But I have this ‘job’ thing where I need to look like a grown up and that requires my skin to have only one seamless color and my lips to not be chapped. I have been to this store on a number of occasions and I was daunted by the prices and the hipster super polished looking staff. «No» I scream in my head, «I don’t want a basket. I don’t know what the heck I want!» The key to success here is to go on a weeknight and work with a color specialist from the get-​go. I met Crystal who was crazy nice but really wore more makeup than I would put on in a year (it looked great on her though).
I explained that was not my style and she TOTALLY hooked me up with the right products, showed me how to use them and didn’t try to sell me anything I didn’t want. I look the way I want, my super finicky skin doesn’t freak out and the world is a good place. Oh, and then you can go next door and eat a well deserved chocolate chip cookie for looking like a grown up.

Where does the fashionable man go when he needs to dapper up more than his wardrobe and hair? Sephora…
Ok, actually I just have been here numerous times with the wife and since I purchased her an item I’m now on their mailing list for all eternity and get free Birthday supplies. I think when they see me walking in they probably can tell from 60 feet that I do not use any of their product, nor am I going to be purchasing anything most likely, but the attendants are always nice.
I find the prices a little crazy, however I’m told that’s a reasonable price for looking awesome, so I’ll leave it be.
They’ve always been nice to the random guy wandering around the store playing with stuff while waiting on his wife to finish, so I think they’re doing a pretty decent job not turning on the snob

I am the last person to go to when it comes to beauty and fashion advice, however I recently decided that I am indeed a girl, and I do need to be taking care of my skin. Since I work in Green Hills, I window shopped in the Green Hills Mall before finally deciding to check out Sephora.
Pros: Sephora has SO MANY different options when it comes to brands and selection, so if you like something in one brand but something else in another brand, chances are that Sephora has it. Prices are competitive or better than department stores in the mall. Sephora also offers several sets of products that I haven’t seen elsewhere. Finally, their Beauty Insider program is pretty cool if you’re a frequent shopper and like free stuff.
Cons: OMG Please stop with the constant greetings! It’s cool to be greeted when I enter the store, but it’s not cool to be greeted by the same person again and again within the frame of a few minutes. I seriously want to wear a shirt that says, «You’ve already greeted me. I’ll ask you if I have any questions. Please don’t ask again!» There is such a thing as Customer Service overboard, and Sephora has pushed beyond that every time I’ve entered the store. It really makes me reconsider going there just to browse new products. This is really just one Con, but it’s bothersome enough for me to rate Sephora 3 stars instead of 4.