Royal Cleaners

I’ve been going to this cleaner for the last year due to convenience. Yesterday, however, I was told they were too busy too look for missing articles of clothing that I had already paid for – I was the only customer in the place. After my insistence, they found one item but refused to look for the rest bc they were «busy.» Aside from this being extremely poor customer service, the young gentleman helping me was plain rude. After numerous attempts to call their customer service line listed on the front of the building with no answer, I gave up. I believe I still have clothing there that they are not willing to look for. I would highly advise the neighborhood to avoid this place.

NO STAR!!! I’ve been coming here for almost 2 years because of convenience. I tolerated the cleaning and the poor customer service. And now I’m not going back for GOOD! They just LOST my $ 395 Rag and Bone favorite pants. The pants were less than a year old and I wore them only 3 times. After 2 MONTHS of trying to get answers from the owner they offered me a fee for replacement, a fee that was a fraction of the original amount. They (owner Tim) NEVER talked to me about the fee. I’m sure hoping for me to just be okay with the amount HE decided. They don’t care about customer service or doing good work, so why should they care about your clothes? Advice. DON’T SUBJECT YOURSELF OR YOUR CLOTHES to them. There are many great cleaners out there who understand the importance of customer service and doing good work. I’m willing to drive a little bit further to go to them.

Dropped off a very expensive white sweater here and it came back dark w black marks– not only that their prices are ridiculous. Will never go back.

Bummed to have to write such a bad review as this location is very convenient. I dropped my bridesmaid gown off on a Wednesday and was guaranteed a Friday pickup. They guaranteed by Friday evening for $ 45 for an easy hem. I arrived on Friday after they called me to pick it up and tried the dress back on. It was still very long and we realized it never actually got hemmed and the safety pins were still in the hem of the dress. Stressed as the wedding I was in was a couple days later, I called Toy in Brentwood who said she’d do it for Saturday AM (next day service) pickup for $ 38. The owner at Royal cleaners guaranteed, over the phone, he would have it done by Saturday and that I could have a $ 10 credit towards the alteration so I decided to keep it there and let them do it. Major mistake.
I went back the next day and Tim charged me $ 60. I tried to explain that I would have taken it to Toy if he was going to charge me more for the mistake they made and he wouldn’t budge. I told them I refused to pay extra for their mistake, knowing I could have taken it somewhere else for cheaper. They said if I didn’t pay the $ 60 they would «call the cops on me».
Ended up having to pay $ 15 more than initially quoted and come back an extra time during a very busy weekend with zero apology from the owner or staff. Very stressful issue on a wedding weekend. Very inconvenient and poor business for an owner to make his customer pay extra for his mistake. Would not recommend the business to anyone and would strongly discourage anyone from going.

Dear Royal Cleaners,
Have you realized that you are the closest dry cleaner to my house? Did you know that I gave up on you a few years back, but heard you were under new management and decided to try again? Hey, everybody deserves a second chance!
Did I tell you that I bought eight new dress shirts? Did I also mention that I spent a long time removing every tag, pin, plastic insert, and piece of tissue paper from those eight new dress shirts? That takes a while!
Did you mean to keep me waiting that long at the counter when you finished waiting on the one other customer? Did I miss the part where you said «hello» to me? Do you always sigh like that when people put their clothes down in front of you?
When I told you how many shirts I had, did you mean to roll your eyes? When you picked up the first shirt, did you pause before saying «I need you to unbutton these? Did you mean to add «it takes a long time,» or was that an accident?
When I told you I was leaving with my shirts, did you care?
Sincerely,
Me

While the location is very convenient to me (1 block away), I’ll be taking my business elsewhere. The employees are not very friendly, their prices seem to be on the higher side, and I have often not been satisfied with the cleaning anyway. Also, when I have asked the (main?) employee about the possibility of removing a few stains from my garments, she replied that she could not guarantee the removals. At my last (and final) visit, I had 4 garments returned with the stains clearly still visible (I have two young boys!) and yet I was still fully charged for their cleanings. I’ve finally learned my lesson that the convenience of location is not worth it.

Whoever owns this place — send me a direct message. Unacceptable customer service by an employee who should not be working in a job that requires actual customer service. Nobody could justify taking their business to a place where you get treated with such a lack of respect.

Royal did a pretty lousy job cleaning an area rug for me. I called ahead to make sure that they could clean the specific type of rug (flat-​weave cotton) I was dealing with and the person I spoke with assured me that they could. The rug wasn’t in terrible shape – no big stains or anything, just a little dirty from normal use. When I got the rug back it looked exactly the same. I brought it back and the woman at the counter was quite dismissive, but agreed to redo it for free. When I got the rug back the second time, it did look a little better (which leads me to believe they didn’t do much the first time), but it had shrunk slightly. I’ll be taking my business elsewhere in the future.

Not only was their desk lady one of the most mean/​rude that I ever encountered at a cleaners, but they also did a horrible job at cleaning/​pressing. I brought in several collared button downs and a few sweaters. There was lint all over most of the pieces. Also tons of hairs on the sweaters that were clearly not mine. They also used more starch than I asked for… I could keep going on but I would just suggest that you never bring any items here.

Great place of business. Service behind the desk is always positive and looking to assist. She puts a smile on my face every time I come in. Dry cleaning is perfect every time, and the location is perfect for all of the residences in the 12 South /​Gulch /​Demonbreun /​Berry Hill area… I highly suggest you give them a shot.
Last but not least, they even re-​paved the entire parking lot. This may seem like an insignificant detail, but any company willing to invest in that for me will always get a great review.
Give them an opportunity to earn your business!

I should have read the reviews before I went. I have never paid so much for dry cleaning before! On top of that, the woman at the counter was rude and when I reviewed my receipt when I got home, it turns out she up-​charged me compared with the prices she quoted me when I dropped my clothes off. They did a fine job on the clothes but needless to say, I won’t be back.

I love this place.

Lee is definitely thorough, but she has never been rude to me. I know they are a drop off store, so since they dont do the cleaning there i have to wait a day to get my clothes, but i bring in clothes from goodwill that have a stain and they get it out for me always.
I would say try this place out for yourself, ive never had a bad experience, and i lvoe quality service.

Pretty bad service. The woman working the counter yelled at me for not unbuttoning my shirts. «Too much work,» she said. I figured she might just be having a bad day, but when I came back the next day, she was still rude. She didn’t acknowledge me when I came in, and I had to be the one to say «Hello. How are you?»
Also, even though I dropped of shirts to be laundered at 8:30 am, they won’t be ready until the next day at 5 pm. Really? 36 hours to wash shirts? I’d say skip this place and try somewhere else.

This Place is Great!
Lee, the lady with the a fore mentioned «Bad Attitude» is there every time. I will agree it took a a few visits to get to know her; I assume it is a cultural thing (keep in mind I am no Cultural anthropologist). But it was well worth the first few awkward visits. Now every time I go in she knows who I am, she is quick, and my clothes are great. I get all of my dry cleaning done there, and she and does a great job with hemming my pants.
There was only one time in 2 years of weekly visits I felt like something came back not to my standards, and she washed it again for me for free. Granted this was after my first visit, maybe that is why she did not want to get to know me right away.

I have to disagree with a few of you on here. I have been coming here for 2 years now and the lady up front is always been very nice. Great experience everytime and clothes are always perfect.

We live in the neighborhood and are loyal customers and have been for years (including with the previous owners). We have only had great experiences with the current owner. She’s always sweet and great to our kids.

Pros:
Perfect location for a dry clean business.
Do an okay job on your laundry/​dry cleaning. Not bad, but nothing special.
Cons:
Unbelievably BAD ATTITUDE of the lady at the front desk.
What a shame. This could be a great member of the established and growing 12 South business district, but the horrible rudeness of the woman at the counter instead makes it the worst business in the area. I thought she was having a bad day the first time she was rude, so I gave her the benefit of the doubt. She was worse the second trip, so I told her I was never coming back, that I would tell others to avoid this store, and that my decision was made based 100% on her rude behavior. She said she didn’t care, doesn’t need my business.
I told my wife not to go there, but my wife said I probably blew it out of proportion. The next week, my wife – who is the sweetest person you could ever meet – came home and told me she was done with Royal Cleaners due to the same rude treatment.
The convenience of the location must be the only thing that keeps the doors open here, as there is nothing special about the the quality of their clothes laundering/​dry cleaning.
Vote with your feet by driving past this place to Village Cleaners in Hillsboro Village until they put somebody halfway nice at the front desk. Do not reward this behavior by patronizing this store!

Glad to hear there is new ownership! 12 South deserves a great dry cleaner!

I’ve only used them once and that was all it took. They used to be on my drive into work so it was convenient and I gave them a shot. I took in 1 coat, 2 dress shirts, and a pair of slacks. It cost me close to $ 30 to get all that cleaned. Also, I had pointed out a stain on one of the shirts that I’d like them to work on. Now, I’m not upset they didn’t get it out, but it didn’t even seemed like they tried. The woman that took my order was very abrasive and rude. She also took the defensive really easily; I asked when they would be ready and I was scolded that it took time. I had never used them before so I wasn’t sure if it was 24 or 48 hours, so I asked. Guess I should have kept that to myself.