Regions Bank

I had been with Regions for over 20 years, and always had great service until I had to deal with the Hermitage Branch. I had an issue with my account security. When I tried to get some answers, I got no response. I then filed a complaint with Consumer Financial Protection Bureau. Regions response was a call telling me they had closed my account. Before I could to the caller, he hung up the phone. Don’t trust this bank.

There is no local number listed on the internet. I needed to talk to someone at my local branch with a question. Instead I’m on hold… it says for at least 15 minutes.

I have always received fantastic customer service from this branch and love how efficient the staff is here.
Banking has sometimes been a headache in the past for me but I have been with Regions for a little over a year now and have no complaints! The customer service line has always stepped up with fraud protection and their rates for credit and loans are competitive too.
Plus, the drive-​thru bank-​tellers always send over dog treats when my pup is riding in the car with me. Pup approved.

This is a shout out to Wyatt. I paid off my vehicle in December and have been trying to get my title since then. Trying to get a human being on the phone with Regions through their toll free numbers (only ones posted) who can help was almost impossible! Wyatt took care of the situation immediately. This is the type of banker you want! He is a definite asset to Regions.

I like this bank. The people are always friendly and quick. I do not personally bank here, I handle my works deposits. I am really thinking about making Regions my personal bank. When I do I will update my review.

I have been a customer of Regions for over two years. I originally changed from BOA when I move to Birmingham in 2008. I have been very satisfied with your bank until lately. When I choose to enroll with you bank I opted for electronic statements in honor of our environment and ease of record keeping. However in September 2011 I was audited by the IRS. They requested that I supply them with all details of my deposits for 2008, 2009 and 2010 for them to verify that I had reported all my income. I went to your branch on West End in Nashville Tennessee where I live. I met with an agent of your company named Jason Talley. He was more than helpful on several occasions as the IRS demands increased. He was so helpful that I choose to communicate with Keith Herron and officer with your bank here in Nashville how pleased I was with all the help he had given me.
However as the IRS requests increased I once again visited Jason Talley to request more records that they were demanding. I made the request and Mr. Talley told me the records could be quite expensive. I asked him how much and he told me as much as $ 200 dollars. Being annoyed with the IRS and their demands I told Jason to go ahead and process the requests.
Within two days I received emails from Jason Talley for the requested documents. Once again I was impressed with your banks service and attention to their clients’ needs. However upon balancing my statement I discovered that your bank had charged me $ 910 for these copies. Whereas I was quite surprised I felt confident that you bank had made an error and it would be corrected. I called Jason Talley and he told me there was nothing he could do. I called customer service and they said it was up to Jason. I reached out to Keith Herron and he never returned any emails or calls.
An IRS investigation is tough enough and any expenses associated with said investigation are not deductible. I choose to go GREEN and not get paper statements thereby allowing your bank to not have to mail me documents and save you labor, paper and postage.. However at my hour of need these documents were not available to me and once requested I was forced to pay dearly.
I am happy to report that Regions leaderhip heard my complaints and has refunded all but the $ 200 dollars that I agreed on. Thank you Regions my faith is restored in you.

Ever since the previous manager Bradley left I have had NOTHING but trouble with this branch. I switched branches strictly because the assistant manager Kara had been so courteous to me at a different branch. When I met Bradley, the main branch manager, he was even more courteous and helpful.
I wouldn’t recommend this branch to anyone any more. I have had issue after issue. I think it’s run by a bunch of guys in high school. The assistant managers (Jeff and Jason were the ones I talked to) will pass the buck as far as they can until you keep calling them to get answers. You can rarely get a hold of the main manager (Vincent Sims) and when you do, he has a horrible bedside manner and obviously has no customer service experience.
I just got off the phone with Vincent because I checked my account and it’s overdrawn $ 110. I told him I called a few months ago and spoke with who I thought was the manager (turns out it was Jeff or Jason) and one of the two told me he would change my account to where if I didn’t have money in there, unless it was a gas station, the bank card would be declined. Which is what I requested, because I found out they would let me spend up to $ 800 that was not in my account which is absurd! They called it ‘helping their customers out’ — of course they charge you $ 35 for every purchase you make; so the only people they’re helping are themselves. Vincent was very rude and short with me, the WHOLE time and told me I needed to keep a register and acted like I was some irresponsible child. I told him I had online banking which every other Regions employee has said is the best way to keep track of your account. Vincent said keeping a register was the only way and that this wasn’t a bank error; that it was all on me. I got very firm and wasn’t backing down and said «No, this IS a bank error because someone at your branch TOLD me he was the manager and could change that for me.» I told him I had only swiped the card twice, yet had THREE over draft charges. That doesn’t make sense either. There’s only a charge PER purchase, and based on what the assistant manager GUARANTEED me, those purchases shouldn’t have been allowed to go through in the first place. He kept giving me BS answers and beating around the bush. He said MAYBE on Monday he could do something to help me but that it wasn’t a bank error, etc. I said «YES, it IS! I don’t know who I talked to, but it was someone at YOUR branch (he said maybe I called the wrong branch) because I have Regions West End branch saved in my phone. He said he was the manager, or asst. manager, guaranteed me he would do this, and now I’ve got 3 charges for 2 purchases that shouldn’t have been allowed.» He gave me his direct line and said he’d try to take half the charges off on Monday. They should take all the charges off; but my hands are tied.
I told him I really wasn’t trying to be rude but that I felt like I’d been lied to and I told him he needed to talk to his staff and tell them not to go around guaranteeing people things they can’t follow through on.
Don’t go here if you want courtesy and good customer service. Or; if you like being lied to from your financial institution, then this is the perfect bank for you!