McDonald’s

The WMAC is locally famous for its crappy service and poorly prepared food. As the other reviews say your best to avoid the drive through. They are slow and when they inevitably get your order wrong you will be stuck in your car waiting forever as they decide if they feel like correcting it or just waiting you out. Inside is marginally better. They get a bonus star for having a unique building and some radio themed decorations with plenty of comfortable seating. Expect only one register open despite the lunch or breakfast crowd. Most horrible of all, the all day breakfast menu features biscuits rather than the egg Mcmuffin. Most of the time I’ve found the food to be of marginal quality even comparing only to other fast food locations. This place figures you to be a tourist so they don’t really expect you back and there is not a ton of fast food joints nearby so I guess it works for them. Still if you have even 10 extra minutes go to the waffle house across the Parkway and get your burger or breakfast fix there.

If I could give a minus, I would. After returning to our hotel after attending The Opry, we thought great there is McDonald’s and walked over. The doors were locked; however, the drive through was open. We attempted to order and no one would respond through speakers. Another family was also attempting to place an order and was ignored. A car came to the drive through and their order was taken. Someone from the other group asked to place an order. We were told only if we are in a car. Paying customers being turned away because we walked there.

Wish I could give them a negative star! Worst worst worst customer service I have ever experienced in my life! The «manager» is a joke. The «customer care «is not even close to «care» or customer for that much! Waited in line for an hour no joke from the time of order to paying. Not to mention the two cars we waited be for the actual order. The food was cold wrong and not even appetizing at that point. Went the next morning to get our order replaced and was drug around for 20 minutes saying all they could do was buy 1 get 1 or replace one whole meal no freaking way! In the mean time I have two calls in to customer care and the manager is texting them??? Ugh so pissed

All orders were upsold to large combo meal without asking.
Dining room had empty tea dispensers and empty ketchup. Our tables were dirty, but cleaner than most other empty tables. after asking for sweet tea several times, it was unfit.
Food — wife really enjoyed chicken sandwich.
I did like music displays.
Curious seeing a stage here.

I ordered a sausage biscuit and I got a hamburger. And when I tried to call the number shows busy. Total BS

If I could post no stars I would. Went through the drive-​through tonight, and the girl that took the order was absolutely horrible. I have never in my life been greeted by somebody so rude and unfriendly. The second drive through, the gentleman was very nice pleasant. How do you allow someone to work for you in your establishment to treat guests like that? I can guarantee I’m not the only one. Do yourself a favor girl and quit before you get fired. You are absolutely horrible!!!

If you’re stopping at this McDonald’s, then you absolutely need to skip the drive through and go inside. It’s large, it’s comfortable, it’s more like a diner than a McDonald’s in terms of seating and comfort. Of course, it’s the same McD’s food.
I was impressed with the inside. Very nice. My order was filled quickly and accurately. I have no complaints. It’s a good McD’s.

Fries weren’t even cooked all the way. I highly do not recommend this McDonald’s!!! They don’t care about your service or even your meal. Go to another fast food place. You could even get sick from their food.

The food was great. Fries were perfectly fried and chicken didn’t taste reheated. The service was below average. They didn’t have their hours posted on any of the entrances and the employees weren’t sure of exact hours of when they opened or closed

Review of late night drive thru. This was my worst experience at a McDonald’s ever.
No courtesy shown at the speaker or the window. This should have got my «spider senses» tingling but I continued to place my order and drive away after paying and being handed the last bag.
No straws, awe. No napkins, this sucks. No sauce for chicken nuggets, three strikes-​they suck. Upon opening the Big Mac and lifting it from the box it was oozing mayo everywhere. Nope not special sauce, mayo. It was horrible and after the 2^nd bite was thrown out. The fries weren’t even warm. They were cold, limp, and greasy.
I would not recommend this location to anyone. I hope they are able to fix their problems and improve the overall quality of experience.

Fast service at the drive thru,
good breakfast, three meals under $ 10 (without drinks).

BELOW AVERAGE! if you want dirty, rude, incompetent people to serve you nasty food at an impossible slow rate of time, and still get the order wrong — this is your place! ew! never again! beware!!!

This McDonalds was pretty convenient, fast, and well maintained. The décor was fancy for a McDonalds, and the service was great. Loved the little Nashville display stations they had up in the restaurant. Made the venue that much more for the morning after hangover food. Two thumbs up, as far as McDonalds go!

Most disgusting McDonald’s I’ve ever been to. Employees cursing at each other, dirty mop water in the ordering line, trash everywhere… you’ll do better at the gas station across the street.

Without question one of the worst Mcdonalds I have ever been to. The wait time is totally unacceptable but during that time I witnessed filth behind the counter, an employee try to figure out what an order was by unwrapping a sandwich and picking it up with her bare hands to examine what it was. While she was doing that her co“worker” stood by scratching her stomach under her shirt before immediately going back to handle orders.
Totally mismanaged, disgusting and likely breaking health codes. You deserve to treat yourself better than eating here and potentially getting sick.
Just went back to the hotel and ordered a pizza. If you have a decent amount of money, open a 24 hour fast food place near by, provide good service and you’ll rake in the dough as this place stinks and is the only offering for late night food in that area. What a shame.

This McDonald’s is extremely lucky. Lucky that there are no other options for fast food within probably five miles, at least.
It is not unusual, actually, rather standard, to have a fifteen minute wait, which makes the proximity null and void, since in that time, I could drive to the next closest McDonald’s and already be back.
They also seem to go out of their way to hire the most unfriendly staff. Usually they just look in your general direction and expect you to know what to do. Don’t even say a word to you.
Last night, I stopped «quick» on my way home and got a snack wrap. My friend tried to order the bacon and cheese burger, which they confirmed was not the Habanero Ranch burger, but he got the Habanero Ranch burger anyway. My snack wrap was the real problem though. The grilled chicken was going to take 9 minutes, so I said a crispy chicken tender would be fine, thinking it would be faster as they said. Though we waiting 15 minutes after paying, with several other people already waiting ahead of us. Even after the fifteen minutes, I still got the crispy chicken, even though supposedly my requested grilled should have been ready by that point. On top of that, since the wrap wasn’t ready. The fries and burger just sat in the bag and were cold by the time we got them, and the boy who delivered our food to us outside, didn’t look at us, or say a word to us, just literally tossed the bag at us through the window.
The management could care less, and corporate gives you the response that they know this a terrible McDonald’s but it always has been. I guess this is why they have never renovated and the inside still boasts an incredibly creepy array of manquins trying to work a fake radio station.
I meant for this to be short, but I could go on and on about what a terrible business this is.
Last night was my last time, and I hope I can encourage some others to avoid this place so hopefully we can get a fast food restaurant in the area that wants our service.

Worst McDonalds I have ever been to… don’t go here… totally miss managed

Why did I go here? Oh I remember because I was late for work and felt desperate! I really regret it. I can occasionally enjoy McDonald’s like when wondering the streets of Milan feeling a little homesick or when a once a year Mcstalgia hits and I want a nugget but this experience really let me down.
Cons
Super Dirty! Filthy! Spilled drinks on the floors, fingerprint smudges all over the glass, sticky stuff at the drink station, trash spilling out… ewwwww
Not Fast Food. It took 25 minutes to get my meal = no joke.
After waiting 25 minutes I got my burger with cold hard patty and a stale bun.
Just stay away.
Pros
There is a strange plastic man in a box. (see pictures)

Don’t bother walking through the door, this is the worst run McDonald’s I’ve seen in a LONG time.
I made the mistake of walking through the door here on 12.21.12 about 10:15 AM intent on sharing a big breakfast with my son and grabbing a coffee. I quickly learned that this store could care less about customers standing in front of them as they were 99% focused on pushing through all those drive through customers (you know, the customers that actually matter because they are on a TIMER).
Long story short, I stood there, with about 10 other «customers» for 20+ minutes, waiting to order. During this 20 minutes, they took four (yes FOUR) TOTAL orders at the front counter while they pushed about 20+ cars through the drive-​through. Customers actually standing there, waiting patiently, meant NOTHING as we didn’t have a digital clock hanging over our heads saying how long we had been waiting.
After waiting to PLACE an order for 20 minutes, the «white shirt» manager who took my order (now at 10:35 mind you) has the gall to tell me they are no longer serving breakfast as it was after 10:30. When I reminded her that I had been WAITING to order for 20 minutes, she said «sorry, we don’t have breakfast anymore». I was frustrated and I told her that was too bad, I had already promised my son pancakes, and it wasn’t our fault they made us stand there for 20+ minutes. She yelled at me, went back and yelled at employees, and then «magically» they had breakfast food again.
So, I get my food and then get the pleasure of listening to what I believe was an off duty employee tell me to F&$# off. You see, she had just walked in and felt that she should jump into the disagreement by telling the «manager» that she would have «lost it by now» if someone griped at her like I did. To which, I responded, «you wouldn’t say that if you had been standing here being ignored for 20 minutes» and she promptly told me to F&$# off. So, that was another pleasant part of this experience. Normally, I wouldn’t include such a thing in a review but this person went and sat to eat with other (on duty) employees, hence my comment that I believe she was an off-​duty employee telling me to F&$# off.
In any case, I think the drama is over and go eat. After eating, I head to the restroom with my son, where we are promptly ‘trapped’. You see, this location has a typical restaurant style door where you push to enter the restroom and pull a handle to leave — except this door hand no handle! You see, it was broken off — nowhere to be found, so the only way to ‘escape’ from the restroom was to jam my fingers under the door by the floor and pull it open.
And no, I’m not kidding. You may ask, how does this happen? I wondered the same thing…
So, all in all, a terrible McDonalds — slow service, a rude ‘manager’, a broken bathroom door, and they were out of ketchup to boot!
Although, from the looks of things, they do a stellar job servicing the drive through so as long as you don’t actually go INSIDE this place, you may have a lovely experience.

A Radio Station in this McDonald’s