Katy’s Hallmark Shop

My family and have shopped here for a long time and every time I have gone the costumer service has been less than what should be expected. Some of the people who work there wont even talk to you or engage with you at all. The attitude in the store is that they are much better than the people coming in and that they don’t need to be nice, inviting or helpful because they know people will come into their shop regardless. This type of attitude that most of the older ladies who work at Katy’s has (the younger employees are very kind and helpful) is what is wrong with people today. I will be avoiding spending any more money at Katy’s until they work with their staff about how to be nice and helpful to their customers. (The lady who checked me out at the cash register today didn’t say one single word to me and didn’t even look at me! This is a horrible problem that should be rectified immediately)

I would imagine this store is to most women as a massive Bass Pro or Cabela’s shop is to most men; they don’t sell anything you really need, but every section is jam-​packed full of things that you WANT. Seriously, the first thing I thought when I walked in was that this place looks like their inventory was custom-​tailored for my wife.
Yes it’s a Hallmark, but it’s massive, and the typical Hallmark stuff only takes up a portion of it. There’s also jewelry & charms, a Vera Bradley (my wife’s fav) section, an entire custom-​stationery shop in the back, a fudge/​chocolate counter in the center, tons of decorative items, candles, and tons of other various things.
A lot of guys would do well to keep this place in mind for birthday, Christmas, anniversary or Mother’s Day shopping for the ladies in their life.

I used to absolutely love Katy’s Hallmark. Until I decided to special order a purse. The staff was helpful in taking my information and I was told it would be three weeks until my purse would arrive. After four weeks and no communication from them, I called to ask about the status. I was told that they had no idea what i was talking about but they would have the buyer call me. I called again the following week and was told the same thing. Then I physically went to the store to ask. I was told they had no idea and the buyer was at market in Atlanta for the weekend but that I would have a phone call by noon on Monday with a status update. Monday came and went, as did the rest of the week with no call. I went back into the store and asked to speak to the buyer, who was not there. I advised them to just cancel my order since no one could ever tell me what was happening with it. I ended up buying something else. That was Saturday. On Tuesday I got a phone call from the buyer telling me that my purse was in. When I told her everything that happened with this, her reaction was «Well I never got your messages. I never got that message. That message never made it to me» Her reaction to me was rude, with no customer service at all. NOT even an apology. I will NEVER spend that kind of money in their store again.

I love Katy’s. They have such great staff! They are friendly and helpful! I needed something monogrammed and Beth did it super quick for me! It was done right! They have good hours to be able to find just what you’re looking for when purchasing a gift for someone else or yourself. Love all the Tervis tumblers and collegiate items. They also have a wide selection of Brighton, Vera Bradley, and Life is good products.

They lost an invitation that I had brought there as a template for another invitation I needed. They promised me I would get it back. It was very sentimental to me. They said that the manager was out to lunch when I discovered it was gone and that they would call me back to let me know what happened. Well, they called me back less than 30 minutes later and said it was gone forever. Sounds like they did not even look for it. I am calling all my friends and asking them not to shop there anymore.

If you can’t find the «right card» and gift here, then it probably doesn’t exist– in which case they can probably make it for you. Katy’s is the best 1-​stop-​birthday card&gift-shop this side of the Cumberland+they keep expanding! Everything from sports tumblers to custom paper & printing. Excellent!

Today was my first visit to Katy’s Hallmark. I love the product selection in the store, but I wanted to take a moment to express disappointment and frustration in my experience today.
I called Katy’s Hallmark this morning because I needed to get a gift wrapped. I spoke to an employee on the phone who told me that they would wrap a gift (even if I didn’t buy it at the store) if I bought the paper and supplies from the store, which was very reasonable.
When I arrive at the store, it is busy, busy, busy, which is fitting because (like I said) the product selection is really great. I waited in line, and I told an employee that I wanted to get something that I didn’t buy at the store wrapped. With grimace, she told me to pick out some paper. While trying to pick out some paper, another employee asked me if I needed help. I was going to ask her opinion on which ribbon/​paper to choose when she mentioned that they would not wrap anything not purchased in the store. She said that they used to do that, but aren’t now.
I am writing this to let you (shoppers) know that the employees at Katy’s Hallmark maybe do and maybe don’t wrap things that are not bought in the store (depending on who you ask), and I want to make sure that the employees at Katy’s Hallmark get on the same page.
I don’t really understand why Katy’s Hallmark decided not to wrap gifts when you purchase the wrapping materials from them. If they had wrapped my gifts, I would have spent the time browsing the store, and I can say with complete certainty that I would have purchased more than the gift wrap supplies.
I will probably return to purchase Christmas accessories this holiday season, but I don’t know that I trust the employees to know what is going on in the store. I did, however, get my gifts wrapped at Social Graces in Hillsboro, and they have a 25% off sale on everything right now!

I love, love, love Katy’s Hallmark and always have.
If you are in need of a gift — can be a shower gift for a girlfriend, fun surprise for a kid, Mother’s/Father’s Day, graduation, etc. — head on over and you’ll fall in love with something.
They carry an exceptional selection of Tag branded products, as well other great lines, plus of course the Hallmark exclusives. And Tervis tumblers for every taste.
Yes, they have cards, of course. They have an exceptional print shop in the back where you can select invitations that you print at home or they print for you. Such nice staff back in that area!
They carry Vera Bradley, (not my thing), collectibles and figures, (again, not my thing), and a great selection of framed college photographic things. You know the photography where someone photographs an object that looks like a letter and spells out your name? They have this line that does that with the names of many SEC and other universities in the area, and the photographed landmarks are shots that (appear to be) taken on campus. I’m not the SEC expert to know for sure, but for my alma mater (Lipscomb University) and Vanderbilt University I know they are. They have other collegiate gifts, too, really an exceptional selection.
This store isn’t cheap, but what do you expect in Belle Meade. If you are not enrolled in the Hallmark Gold Crown Club you’re missing out — rebates and specials all the time.
Beware, if you’re on a diet, they also have a large candy selection. Oh, my!

Have recently ordered invitations from this store and will never deal with them again. To begin with, if they do not know you when you walk in the door, they will not wait on you. They pointedly ignore your presence until you ask to be waited on. The in-​stock invitation selection was poor but I went ahead because I really needed to get these in a hurry. Very disappointing when I got them. From now on I will go anywhere else to find the quality and service that was so sadly lacking here. The rest of the store is fine. Nice selection of gift items.

This store is probably the largest Hallmark store that I have ever been in. It has everything from adorable sock monkeys to a ginormous Vera Bradley Display to all sorts of Brighton Charms. I am obsessed with the Lolita Glasses, the have wine glasses and super cute ice cream bowls. In case you haven’t seen the Lolita brand of things check out their website:
Also, they have an amazing collection of stationary. In the store, they have a mini candy shop of m&ms and jellybeans along with a display of chocolates. You should try it out if you ever in the area.

A spacious Hallmark store in the Belle Meade Plaza. Its size really caught me off guard. I don’t believe I’ve ever been to a larger Hallmark.
They have a wide selection from Ornaments to handbags as well as a self service candy shop!