Hilton Nashville Downtown

Stayed here Jan 15 — Jan 18^th room 727… corner room.
Location
The location of this hotel can’t get much better. It’s a block from Broadway and everywhere you want to be in downtown Nashville. Our room directly overlooked the Bridgestone Arena which was really cool. We were able to walk everywhere and only a 10 minute ride from the airport.
Room
Our room had a separate living room area with two couches and two small tables, a desk and a large TV. We were able to hang out here with our friends before heading out and close the doors to our bedroom which was nice. My only real complaint about the room would be no air vents, WHY! And second, the lack of counter space, as large as the bathroom was there was only 1 small, tiny, counter top with the sink…
Service
Turndown service was ok. They came every day in the late afternoon, which was fine because we were out exploring. There were a few exceptions… we really didn’t have enough small towels… we used the one washcloth we were given, I left it in the shower to dry and they took it away, but did not replace it with a new one! I also used the shower cap, left it hanging to dry, they also took this and did not leave me a new one! That was pretty annoying. We left a pile of dirty towels in the closest and they remained there for our entire stay… we requested a late checkout on our last day and the maid showed up at 8am to clean! We told them we had a late checkout and to come back… so they came back at 10am, my husband again told them our checkout was at 2pm and that was when we would be leaving.
Ambiance
The hotel is gorgeous, the atrium is really impressive. On Saturday night they had a pianist playing music, kudos to her for playing some Taylor Swift!
Something Really Cool
This was our first time using the keyless entry on our phone, we didn’t go to the front desk once during our stay, we checked in on our phone, selected our room, downloaded our key and were able to use that to enter our room each time. This was fabulous!

I usually stay at Hilton whether I’m traveling for work or pleasure. This experience has definitely changed that, I am very disappointment. Do not stay here!
The bathtub did not drain well, you basically took a bath and a shower at the same time because it filled up so darn quickly. There was no fridge in the room. We had a 15^th century coffee maker, with only decaf coffee! When I asked for regular (caffeinated) coffee, the staff replied «I can get you some but I’d have to go all the way downstairs» ummm okay?! And house keeping kept putting Keurig cups in our room, I asked around and apparently everybody else on our floor had a Keurig.
Room service knocks on the door every morning, yes even if you have the «DO NOT DISTURB» sign outside your door. It was very annoying, while I’m on vacation the last thing I want to do is wake up early. I am trying to relax but there was nothing relaxing about my stay at this terrible hotel.
During check out, our receipt had $ 30 charge per night for valet parking when we didn’t even park our car with them… After asking the front desk to take off the charges they said with an attitude «ugh next time you should notify us before» instead of apologizing. Which is ridiculous, it’s YOUR job to charge customers properly not the customers’ responsibility. I don’t work at the Hilton, thank you.
I only give them 2 stars instead of 1 because SOME of their staff was friendly and their live music at the bar was good. You can stay anywhere else in Downtown Nashville (even closer to Broadway) for the same price. The only reason I chose this hotel is because I’m a HHonors member but never again. Also, I am a gold member and I did not receive any upgrade upon check in which is odd considering they do that at most hotels. I’m so disappointed in Hilton right now, my experience was just unacceptable.

My experience here has been great, hotel quality is on top, food service is beyond anything I have had at previous suites. Quality of the room is very good, my favorite part were the pillows which I wish I could take home with me, otherwise I recommend staying here it’s downtown and close to many bars and restaurants. In the heart of downtown this is one of the best hotels in the area.

Great hotel. There is one outstanding employee that should be recognized for providing the best service we have ever had. His name is Cliff @ the front desk. He squared us away with our parking situation and spoke to the manager and the hotel covered 1 day valet charge. That’s huge. We are from Hawaii and that’s what we call the ALOHA spirit, even here in Nashville. The entire staff so far has been very helpful from the valet to the front desk. We’re planning on making Nashville an annual vacation spot for years to come. Hilton has been so good to us and we’ll continue our loyalty for years to come.

I have never stayed here but have been to parties. A nice corporate hotel in a great location. Best of all it is great for urban hiking potty breaks and a sit down by the piano to rest your feet. Quiet and no one ever disturbs you.

I was met by Will when I came in at 1am. He was pleasant, helpful and kind. He accommodated my questions and was extremely patient. Thank you Will

Self parked when I arrived. The next morning I tried leaving the parking garage and experienced a small glitch at the credit card terminal. The terminal would not issue me a receipt. I pushed the speaker button requesting assistance and was very quickly answered and helped. I gave them my email address and they assured me I would have a receipt in my email within 15 minutes. After one hour had gone by and still no email I began to wonder.
When I returned to the hotel a visited the front desk, I assumed they would have a telephone number to the parking garage management company. No they did not. Front desk sent me to valet desk and they did not have a telephone number either. When I returned to the front desk I was told the only way to contact the parking garage management was to go back to the garage and push the button requesting assistance. So another trip down to the garage, standing there at the payment terminal trying to have a conversation about my problem over a call box !
The gentleman I spoke to here at the parking management company finally sent me an email receipt. Which just happen to have their toll free telephone number. The number you would think the Hilton front desk would have access to. I decided to speak to the MOD and share with them my experience and to give them the telephone number they profess not to know. MOD assured me only 5% of their customers self parked and my inconvenience wasn’t anything they had anything to do with and they should not be expected to be of assistance to any of their guests that self park. Extremely poor customer service!
I expected better at a Hilton property.

Limited use of electricity, new to the area. Unable to charge phone, limited /​no internet access.

Upgraded upon checkin as I’m a gold member. Executive Lounge was great. Good breakfast. Upscale rooms and amenities. Room service was good. I had a wine glass that wasn’t dirty but lots of smudges and to much cork in wine (I can handle a little bit). I called and they opened a new bottle in front of me. Very nice.
Drinks in bar were really good! They make an excellent «Tennessee Mule».
Great area to work in room.
Beds so comfortable… even though I work long hours there the beds provide a wonderful night sleep.
LOCATION Can’t be beat.

This hotel is great. I love the open model in the lobby. The rooms are very clean and nice. It is so close to Broadway you really can’t go wrong.

I had a great experience from beginning to end. This is right next to where the Nashville Predators play and just a minute from LP Field (where the Tennessee Titans play). I posted pictures of my room (1 king bed suite) and was very impressed. I would definitely recommend if you are coming in for a sporting or music event.
Perks:
— Valet makes parking easy
— Complimentary Wifi (if you are an HHonors member, which is free to sign-​up)
— Room was clean and fully stocked
— Great proximity to many food/​recreation areas downtown
— Check in/​out was super easy
Quirks:
— A little pricy during special events
— Some room windows are attached to the lobby (which when it gets rowdy at night can sort of be heard)
— Card key required to take elevator up (so don’t lose it)

It’s not often that I travel for business these days, but I had the pleasure of staying at the Hilton Nashville a Downtown for a single night mid-​week not too long ago.
It’s also not often when I find myself wishing I had more time to spend in my hotel room when traveling to new places, but again, this was the case with this place. The hotel is an all-​suite location, so each room has a separate living/​sitting/​office area. There was plenty of room and I only managed use a fraction of the amenities offered.
The bathroom was equally spacious with tons of counter space, which was a huge plus! The bed was super comfortable, which made it extra hard to get up when my alarm rang after my single-​night stay.
The staff was friendly and accommodating. The concierge/​valet staff were very friendly when storing my bag as well.
I can’t speak to the price of the room as my office picked up the tab (and I never saw a bill), but word to the wise — wifi is an additional $ 10/​day for up to 3 devices (which I still don’t understand to be acceptable in 2015).
Despite the unacceptable wifi charge, when I’m in Nashville again, I’ll definitely plan on staying at the Hilton Downtown. I’m looking forward to it!

Great location, very nice rooms. Very nice work out facilities that are open 24 hours a day. Wouldn’t hesitate to stay here again. Attended a conference in the hotel, staff and facilities were both very nice. Need a key card to operate the elevator which is really a pain in the Butt. Don’t understand why Hilton needs to nickel and dime their guests by charging $ 10 a day for Internet when rooms run around $ 250.

This is the best Hilton I have visited. This Hilton is right behind Broadway– where lots of popular bars are.
I stayed here for a conference and they exceeded my expectations. The hotel is beautiful and very open.
When I reached the desk I was efficiently checked in and warmly welcomed to the Hilton. I booked a room on the 10^th floor. It was clean and comfortable. I was given infused water daily with turndown service and coffee and weather information were available for me near the elevators daily– it pays to be a member of Hilton Honors.
Housekeeping was reliable and noninvasive. The room was quiet and the bath was adequately furnished.
The honors lounge was great. The breakfast offerings included hot egg dishes, fruit, breads, yogurt, yogurt parfaits, juices, and milk. Evening offerings included warm appetizers, chips, soft drinks, whole fruit, and other snacks.
Overall service and amenities were great.

Location location location! if you want to take advantage of the Broadway honky-​tonk bar hopping scene, then this is the place to stay. Just a short half-​block walk from the hotel lobby and you are in the heart of party central. No driving, no parking, no cabs.
All the rooms at this property are suites. That means they have a completely separate sleeping area and living area. Rooms have all been remodeled and have a contemporary modern feel to them. The overall vibe of this lis upscale. The bedding was plush and you are sure to sleep like a baby. We ate casual lunches and breakfasts on the property. They were standard hotel fare — not special. But then you don’t go to Nashville to eat at a Hilton hotel.
You’ll find it easy to get to this property from the airport, only a $ 12 fare with Über.
Next time you’re traveling to Nashville and want convenience combined with a contemporary upscale property, then staying at the downtown Hilton should be your first choice.

Terrible hotel for a conference. The A/​V contact had a terrible attitude, was extremely lazy and really had no intention of doing his job. I had to hire a private A/​V consultant to come in and help me at which time the live stream for the conference was a total bust. The hotel is beautiful, but the service is poor. Our room was spacious and very classy and the bar downstairs is A+, but the A/​V tech just killed the entire experience.

Hilton hotel is located in the heart of downtown Nashville. Self parking is available for $ 20 a day or valet parking at $ 30 a day with unlimited in/​out daily access.
The hotel is contemporarily designed with a piano playing in the beautiful lobby. The piano is a nice touch but it is LOUD and it plays until 9pm every night. Uggggh which is late. It should stop playing at 7pm.
The rooms are neat and tidy with modern fixtures. Nothing extra or special is offered. The bed is comfortable with the same bedding as Hilton Garden.
Regarding the amenities:
Dear Hilton Management, the Hilton hotel would be a HUGE success if you offered similar amenities like at Hilton Garden.
1) Such as giving free bottled water upon check in versus giving nothing or a silly cookie at the Double Tree. After traveling it is a nice touch to receive the free water. It is also great how Hilton Garden has free bottles of water available throughout the day in the lobby.
2) FREE WI-FI…come on in this day and age WI-​FI should be free at every hotel and especially at the high end Hilton hotels. Free WI-​FI is a necessity not a nice to have so make it FREE.
3) WSJ should be free and readily available, not just USA Today.
In the future, I will not stay at a Hilton hotel if there is a Hilton Garden available. As a frequent business traveler the free amenities mentioned above are deal breakers for me especially at the high price Hilton hotel charges, it is not worth it. The days of pay more and get nothing is so dated.

The positives about the hotel:
1. Beautiful inside with a nice lobby.
2. Spacious, nice and clean rooms with a comfortable bed.
3. It is in the perfect spot for most things you would want to do in down town Nashville. Right next to the Country Music Hall of Fame and the bars with live music. Pretty much can walk anywhere.
The negatives:
1. Even after you have paid $ 400+ a night they charge you either $ 30/​day for valet or $ 20/​day to park in their parking garage. A huge rip off in my opinion.
2. When they come to clean your room in between the days of your stay, they clean only what they want to. They left our room service trays and plates where we had left them.
3. I only ran into maybe one friendly person. The rest just seemed cold and unfriendly.
4. Breakfast was included in our stay but it was worthless. Unless you like eating miniature quiches a little fruit and cereal you won’t be full or feel like you ate anything worth a darn. I’m not expecting anything grand, but maybe some eggs, meat and potatoes?
I still mostly enjoyed my stay but I would come prepared to pay a lot more for parking, etc. the next time.

What a beautiful hotel, the suites are huge and has a great layout. When you walk in it has a huge grand entrance and it’s very clean. It is walking distance to lots of great restaurants and stores so that is a great plus for me.

Having worked in hotels for many years, hotels much better than this one, at that, I am appalled at how little this hotel seems to know about customer service. I understand that my family and I stayed there during a very high traffic weekend, but NEVER in my life have I had a manager talk to me the way Jeff did. I managed a 4 star hotel. I understand that the shiz hits the fan on a regular basis, but you cannot think for a second that arguing that you’re right is appropriate (amazingly enough, that’s completely contradictory to Hilton’s satisfaction guarantee… way to go Jeff! Show me again how little your guests mean to you).
Again, having managed a hotel much better than this one in the past, I can’t believe that they’re surviving with a management team that argues with guests. I shouldn’t have to go to corporate to be heard. I shouldn’t have to go to corporate to ensure that the room rate I was quoted is what I get charged. You’d rather lose all revenue on two rooms than just some of it? Really?
The hotel itself is pretty. The rooms are nice. Obviously the housekeeping department is on point. But their front desk staff and managers on duty need some retraining… especially in reference to the Hilton Brand Promise. If you can’t do what’s expected of you, don’t work in hospitality. Jeff, I think it’s time you find another line of work.