Hertz Rent A Car

I have been a member of Hertz Number 1 Gold Club since 1990, and I continue to be exceptionally pleased with how quickly I can get my rental car and head out on the highways. We rented a Mazda 5 this time because of our large suitcases. Plenty of room for everything. The four cylinder was a little underpowered, but the trade off was excellent gas mileage. Upon returning the car, I did feel a little uncomfortable leaving it with no attendants in the garage. Of course at 4:30 in the morning, there probably aren’t a lot of returns coming in. So, it is understandable. I received my receipt via e-​mail in a few days with no surprises. Great!

I agree with Jay W. the customer service is terrible, I talked to alot of the workers and they say that’s how Hertz wants it, GIT EM IN GIT EM OUT don’t waste time.
I love the cars they have, I always enjoy renting from Hertz, they’re the best in the business as long as you don’t question anything.
Nashville Airport is great but they do need serious help in the Customer Service Dept. I won’t go into detail, but the workers tell me that it’s their computer system that only allows them to do things 1 way only, basically to get the car you want plus the color it’s always an UPGRADE, with charges of course, I don’t like that but it’s all programmed in their system.
One employee says have everything planned ahead what you want… Excellent Advice!

I love the way everything was already laid out for me. All I had to do was find my name on the Gold Member board which told me the location of my car and find the vehicle waiting for me. Check out and check in was smooth, except the fact that the attendants machine wasn’t working and I had to go to the counter to check in. There was an additional $ 0.74 fee that wasn’t charged at the beginning, but all in all, the practically brand new car was great with most of the latest features.

I was going through Nashville in a Hertz rental and discovered that the front tires were just about done treadwise… rather than risk a weekend breakdown on the highway, i called the 800 number to report my issue… they routed me to the Nashville Airport for a vehicle exchange…
I drove there, told the staff of my issue and they had me in a new car and on my way in 10 minutes… no hassles, no trouble… quick, and efficient and excellent customer service…
Their staff — Ash and Braydon — were super to deal with… impressive customer service guys… and i shall remain a Hertz guy…
Thanks Nashville Airport Hertz staff… very impressive…
tim

They are pleasant at Hertz BNA, bu the line is often long and the counter personnel are high pressure salespeople. Insurance then upgrade then gas… Explains why it takes so long to rent a car here. I know I pay a premium to Hertz for the reliablity of the company but I can do without the sales pressure.

I always make a reservation in advance to ensure a good rate and car. I have rented twice in the past 2 months from Nashville’s airport and I have had nothing but great service.

My husband &I have been Hertz gold members for a few years now. We regularly rent vehicles both at the Nashville location, Oakland location & in the UK. We have always been very impressed with the service wherever we rent. We always book online & our chosen vehicle is always in the slot shown on the gold member board, we even get an e– mail before we land telling us our car slot number so we can go right ahead & find the car without checking the board. It is fast, easy & very convenient after a long flight. On return, as a gold member we can chose to wait in line for a receipt or if we’re in a hurry leave the keys in the car & they will e– mail the receipt to us when the car has been processed, as frequent travelers this makes our journey so much easier.
The reason for 3, stars is that recently I had a routine physical, the results of my blood work came back the day of my travel, I am a very healthy person & was not expecting any problems, I was literally about to board the plane & my doctor called to say I had high potassium levels in my blood which was very dangerous & I must not travel, I tried to cancel my reservation online but it was to late, I called hertz help desk at Nashville airport but they couldn’t help because I booked my reservation online, when transferring me to the correct number they cut me off, I tried the customer service number to be told there was nothing that could be done as it was after my pick up time even though I explained my Doctor could write me a letter! It was very frustrating to be told on top of worrying about my serious health issue that I would now be hit with a 10 day car rental payment! So I started an on line chat & within minutes was told, no problem i would get my money refunded in full, without a doctors letter. Thank you hertz BUT why did I have to go through so many phone calls to get a result? you would have gotten a 5 star review from me. I guess we really are in an age where technology trumps all! What has happened to good old human customer service?

It was a very long day, a long flight that was delayed but a light at the end of the tunnel. The light I saw was Hertz… they were still open at midnight. I was greeted with a smile. The agent was fast and got me out in a few minutes. She even helped me with my luggage by walking me to the car and help load the luggage. She also made sure to contact the agent at the exit to wait for me so that I could be checked out. Again the exit agent greeted me with a smile and told to be careful, drive safe and see you soon. The mere fact that the employees greeted me with smiles at just past midnight spoke to the customer service I can always expect at Hertz regardless of the time of day.

I was in the Nashville area to visit my elderly mother. I reserved a Nissan Versa because it was inexpensive, yet I knew that my mother, who uses a walker would be able to get in and out with ease. Also, it was a four-​door, which was important because my son would need the back door for easy in and out to help my mom.
I am a Hertz Gold member so I can go directly to the lot. When I arrived, there was a small two-​door in the spot with my name over it. I knew this wouldn’t work, so I turned to the Gold Choice row. By the way, this was 5:30 a.m. and there was no one at the rental counter in the lot. I took one of the Gold Choice rentals instead, another Nissan. When I left the parking garage, the attendant rang my charges up to be $ 500 +. My original reservation was for $ 200. He couldn’t help me so I had to exit the airport, drive back around and go wait at the rental counter inside the airport. While there, I looked at my phone which showed that my original Nissan Versa was at another spot in the lot, even though the kiosk had my name and car assigned as the small two-​door.
After about an hour, everything was solved. Accidents happen, and I’m okay with that as long as the company acknowledges its error.
Here’s why they lose stars:
— the counter person was very cranky, and practically blamed me for the very confusing error of having the car in the wrong spot, and then he didn’t want to give me the correct car at the original reserved price, AND,
— they said the Nissan that I took from the Gold Choice spot had been parked in the wrong slot. The attendant literally said, «Our bad, wrong spot.» Their «bad» cost me almost two hours at 6 a.m. after flying overnight. Not okay.
— it’s almost impossible to get help from Hertz over the phone.
Here’s why they have three stars:
— Eventually, I received the $ 200 rate.
— The Hertz lot attendant was very helpful and pleasant.
— The car was clean and ran well.

Nice car – the one I was assigned wasn’t in the spot noted on my «gold» status email but the employee went to get another one (and upgrade) and it all worked great.

Time to move away from Hertz. I rented a car in Chicago, turned the car in and flew to Nashville where I rented a different car for about 24 hours. I received 3 receipts from Hertz via email. My error because I didn’t look at all three. It seems someone else rented a car during the middle of my rental in Chicago and my rental in Nashville. This person used a different credit card (thank goodness for that since mine’s on file). This person also ended up with a speeding ticket in Washington DC and turned that car in several days after the first one.
Trying to get Hertz to realize I can’t drive two cars at once and it wasn’t my ticket, took a very long time — no apology but just a continue fight with them that wasn’t looked at. All they wanted was for me to pay someone else’s ticket. Terrible customer service.
Time to switch from Hertz. My last 3 rentals with them has been a zoo!

This was a TERRIBLE rental agreement. I had reserved a compact car. When I arrived they said they did not have any cars with a trunk (?!). I said I needed a trunk and the woman murmured something about an upgrade and told me I was all set. She had me sign the predicted charges, which were what I expected. When I returned the car they slapped me with $ 200 of upgrade charges. I complained at every level, including corporate office /​having credit card dispute the charges. No luck. Really disturbing, «rip off» mentality over there. Highly recommend triple checking price in advance /​skipping Hertz altogether.

Rented a car from wed to sat. Everything good at pickup. Love hertz gold. Your car is waiting for you. Just go to the stall, and show ur id when leaving ramp. My only reason for 4 stars and not 5 is the fella at the gate who checks you out. It seems he’s done this a million times and was almost irritated that we had a couple questions. We had noticed a few minor scratches and dents we did not want to get charged for and he seemingly grudgingly pulled out a form for us to document them, but he didn’t walk around the vehicle with us or act like he gave a crap. Other than that it was a good car, a Dodge journey, which served us well. We do wish satellite radio was a standard service offered to gold customers. A fast return process was appreciated as we were battling the crappy atlanta highways and the best part of hertz service to us was that at return time there was some type of power outage not allowing us to use the elevator with a disabled mother. So the hertz attendant put us, our bags and wheel chair into an Suv and drove us up to the proper level where we could be on our way to the train taking us to the terminal. We appreciated that extra effort very much.

If I could give half a star I would. I waited for 40 minutes with only 6 people ahead of me. All the kiosks were broken. There was only one representative for the first 20 minutes. They sent us to our midsize sedan which was not a midsize sedan. A Mitsubishi Mirage is not a mid size sedan. We asked some on in the garage for help and he told us to go to the gold office and they would fix it. When we got there the attendant said he couldn’t help because we weren’t a gold member. We had to go back to the airport terminal. There should be some sort of organization. I will not be using Hertz again with their terrible display of customer service.
And the new car they gave us smells like cigarettes.

Seamless transaction and friendly service.

This is my go to rental vendor when traveling. I bypass the front desk counter service since I’m in the Gold rewards program. It’s worth it. You do have to leave the airport and make your way to the garage. I think it was on the 2^nd or 3^rd level. Wheeling luggage to get over there can be a hassle, but there’s an elevator so you don’t have to balance suitcases on the escalator. Just look for your name on the electronic board and find your stall with the car. The keys are inside. It doesn’t get any better!
On a recent trip, I didn’t see my name, so I had to go inside the small cube office in the garage. Was very disappointed to find out my reservation wasn’t in the system, but that’s my fault. I never got a confirmation email after I thought I booked it, so I should’ve double checked. Sharon took care of me immediately. This could’ve been a disaster, and I was just ready to go after being on a stuffy plane. I was in a car I wanted in minutes and on the road. Good service!

Warning: Rant ahead. Main point: Make sure you have a reservation or you’ll be completely screwed over! Use your phone if you have to!
Completely disappointed! I wish there were a zero star button! I am a AAA member who tried to place a reservation last night on the Internet for renting a car today to go one way from one city to another just a few hours away. Their website wouldn’t let me reserve with the AAA discount last night (it is working on their site now though), so I asked them to help me at the desk today to apply the AAA discount. The cost of the car was outrageous. Maybe it is my fault for trusting the woman at the counter who was supposed to be helping me. I could have made the «reservation» right there on my phone and paid less than HALF of what I paid! I was the only one in the line, and she saw that I had a phone capable of Internet use. This is my first time renting a car, so I guess I learned a hard lesson. Don’t trust the people at the counters who are supposed to be there for customer service. All they are there for is to make you think you’re having a more comfortable time getting screwed while being bent over the barrel of needing to rent a car. I will NEVER use Hertz again! And I hope the woman who helped me this morning finds herself in another situation to maybe do the right thing next time and not make a girl trying to get home to her parents have to pay way more than she needs to. Wow. Thanks to her, I won’t be able to afford some of the necessities I have been saving up for to have over the holiday with my family. All they had to say when I called to ask about being charged way more than what the Internet was quoting was, «Well, you’re locked in to the contract now.» Happy Holiday, Hertz. Hope you enjoy the extra money you screw people out of.

***Maybe if I was a preferred or at least regular member at Hertz, my experience here would have been fine, but I had to get my rental car from the front desk and deal with the vehicle they gave me, which resulted in a poor experience (especially when compared to my great experiences at National where I can pick any vehicle I want from the Emerald Club Aisle)***
I have never been a fan of Hertz rental cars especially since they seem pricey compared to their competition. The prices at this Hertz did not seem that bad when I researched rental cars in Nashville, but I still felt the experience was not competitive with what I have experienced at National car rental agencies across the country (including the one at the Nashville International Airport).
The car they gave me had a lot of miles on it for a rental car (over 40,000 miles), which was not really an issue given that it was a good quality vehicle. Unfortunately, the car did not have remote keyless entry, which was a real inconvenience on this trip. I had to either use the key to pop the trunk or go to the driver door and unlock it with the key and then pop the trunk lever each time I needed to put luggage in the trunk. It seems like a minor thing, but if you are always using remote keyless entry, the loss of this convenience is noticeable.
Service was not that great. The front desk cashier was not that pleasant and she pushed a lot of the upsells in a way that was bordering on intimidating. This is not exclusive to Hertz, but I am never a fan of how car rental agencies make you feel like something bad is going to happen on your trip and then you are going to be left with a ruined life because you did not opt for the special insurance or roadside assistance.
The person working the exit was very friendly though he delivered an incredible amount of cigarette smoke breath in my face when he got up close to get me out of the car rental structure and on my way.
I think how much you like this Hertz is going to depend on how much you use them. If you are a preferred member and you can just pick the car you want and do not have to deal with the front desk cashier, you are probably going to have a very pleasant experience. However, if you are not a regular user of Hertz, your experience here might be a letdown. Of course, that could be the case at any car rental agency where you are not a regular or preferred member.
I do not believe there are any parking spaces available if you just need to stop at this car rental agency for any reason though this car rental agency is attached to the airport so this Hertz is conveniently located next to a big airport parking structure.

I used to be a loyal Thrifty customer because they always have the cheapest rates, but their lines can be excruciatingly long on the weekends and the check-​in time feels like forever. However, after joining the free Hertz Gold program, I don’t mind paying a few bucks more each time and here’s why:
1.) You can join online, which is very easy to do, and you just have to check in at the counter your first time.
2.) After your first time, you don’t have to check in at the counter EVER AGAIN! Reservations online are a breeze, and an hour before your check-​in time, you’re emailed information about what car you’re driving and at which stall it’s located. So nice!
No more waiting in line or waiting for a car to be ready (I’ve encountered that as well). I’ve never had any issues with Hertz and would recommend them to anyone. As far as previous complaints about being «duped» about fuel pre-​pay options: you’ll find these complaints with any rental agency. Just read the fine print, or better yet, just refuel at the gas station that’s literally down the street from the airport. No guessing.

I continue to monitor this Hertz location for comments and to see an improvement in service. I wrote a scathing honest review back in January and it’s pleasant to be vindicated in my review as fellow Unilocalers have noticed the same lack of care and safety that I have.
I am available for consulting since it wouldn’t take a lot. Firing the staff is first and foremost and whomever replies to the Unilocal reviews (the manager response that so many people receive back) should be honest because I think it’s the same poor managers and staff we’re ALL complaining about that’s answering our bitches.