Hers and His Plumbing

Service was excellent. The only issue was scheduling the call, but that wasn’t the technician’s fault.

First, let me say that the plumber they sent was fine. He actually stayed late to make sure we had hot water that night, even if he did overcharge for some services and charge for some uncalled for things. For example, he charged me a fee for «difficult access» to my hot water heater, but then asked me to help him move the old heater out and then again to move the new heater into place — which I didn’t mind, but then don’t charge me a fee for difficult access. The company as a whole leaves a lot to be desired. Their customer service is atrocious. The people who make the appointments have zero empathy or apathy and are unwilling to work with your schedule or needs. Same goes with the dispatchers. I work in a customer centric business as well and we are always considerate of our patients and their individual needs and bend over backwards to make them happy. If you have a choice, I would recommend that you deal with a different company for your plumbing needs.

Super helpful, very nice! Robert is the best plumber we have ever had. Very knowledgable and very clean cut. I recommend them highly!

Fail. Epic fail. — leak spraying water at a connector at my hot water heater.
Called Thursday, couldn’t get to my leak until Tuesday… missed the appointment… rescheduled for the next day… plumber (Mike) came out and didn’t fix it. I texted him and he lied and said just wait until the morning when it’s dry. (wednesday).
Um. Not. The pipe wasn’t even connected. Just covered in glue. A complete mess.
I called /​texted Mike he said he would stop by and finish. He never did.
Thursday morning called the office spoke with an assistant then the owner Kelly… soonest they can get someone out is Friday.
IF they contact me about this crappy service and apologize after they fix the leak. I’ll update my review, but they are bad and I wouldn’t recommend them even if they paid me to allow them to fix it as it stands now.

Short of this: a couple of good people, prices fixed and absurd in some instances.
This plumbing company gets dispatched by First American Home Buyers Warranty and American Home Shield and as such with what I do I’ve had them show up a lot.
They charged $ 600 to install 2 water pressure regulators. The part is $ 30, the labor is 20 minutes, even at $ 175 an hour rate we’re looking at $ 220 total for an hour or work. I was told I needed these in place for the home warranty company to honor their contract even though the excess possible water pressure was not the reason I as having that particular problem.
Had a water heater go out, the little short style ones, they quoted me $ 1600 to replace it, I said no, called Lowes and had it installed by a team the next day for a little under $ 500. Got a call from their manager shortly after that saying they had misquoted the price and I told him it seemed weird to me that a professional plumber would be over $ 1000 off of what the standard rate was.
I saw them many a time throughout the years, most recently for an emergency dispatch (my guy was on the other side of the continent) in which they determined that the issue was immediately under the toilet. I actually really dug this guy they sent out, but it still was a situation where you take the toilet off, remove annoying blockage (stupid piece of plastic off of a Clorox flushablesthingie) and put toilet back down. Price was too high, but this was the only notably good service I ever had from them.
Average plumbers (except the last one who really totally rocked) insane prices and spiffy vans. They have no ability to work with you, and if you’ve got them as part of a warranty company you can bet they’ll be inspecting everything to try and upsell you on what you need for your warranty to work.