Harolds Chicken Nashville

This was my second visit. Both times I waited what seemed like forever even after calling it in. It appears that they don’t even make your order until you get there even if you call it in. What is the point of calling it in then!!! Ugh… I ordered the $ 10 fish and spaghetti plate each time with catfish. I got spaghetti and coleslaw as sides the first time and spaghetti and turnip greens the second time. The first time was better than the second. The food was actually pretty good but the service blows! I don’t care how good the food is, I’m big on good customer service. I’ll probably be back but it won’t be any time soon…

I did the Groupon for $ 20 worth of food off the menu and I paid $ 12. So, I called before hand, my hubby was doing some construction in the area and they were just over a mile away so… DINNER BELL was ringing… I used Unilocal to pull up their menu and I ordered 8 piece bucket for one price and paid extra $ 2 to make it mid/​hot chicken mixed. Then I ordered a pint of mac n cheese, pint of cole slaw and pint of potato salad and told them I would be there in about a ½ hr.
So when My hubby came to the vehicle I told him about the groupon and we went to pick up our dinner to go. Well we got there on time but we still had to wait another 14 minutes. and there was no one in the joint. so it wasn’t like they were busy. I paid an extra $ 5.51 because our order was over the $ 20…We got the food home. it was HOT… that’s for sure!!!

Dear Harold’s
Please get it together. I’m originally from Chicago and Harold’s is better there. Need some improvement for real!

I want to like this place so much. I love supporting small businesses instead of national chains. I try not to drop the one star bombs often.
The outside is new and clean. Very nice. I walk in and am immediately overwhelmed by the smell of cleaner or Pine Sol. Its a bad thing when I am complaining about how clean a restaurant is. Because in the food business, cleanliness is important. Whatever nuclear Pine Sol they were using was almost too much to bear. My nose almost got used to it after sitting at a table for a good 15 minutes.
I ordered from the girl behind the counter. I prefaced with «I’ve never been here before». But she seemed to not care. I continued with my order. I opted for the chicken tenders. I asked if they could just put hot sauce on the side, in case I didn’t like it. This request was met with a blank stare. After repeating myself about three times it was met with a «yeah». So I got the tenders with fries and I asked for a cup of water. She said they didn’t offer cups of water but I had to buy a bottle water for $ 1.25. Fine then. I got the bottled water.
I waited for what seemed like quite a while. It was about 15 minutes. I saw the guy making the food putting orders up. When he put the orders up, the girl who was at the register and who took my order was no where in sight. The guy who was ahead of me in line, and had already gotten his food, went up to ask for ketchup. Since no one was at the register, he asked the cook. The cook told him he had to wait for (I forgot her name). He shouts her name and she is absent for another 3 minutes. The guy is patiently waiting for ketchup packets and the cook puts another order up. She finally comes back and shouts out
«174!» (My ticket is 172) … long pause. Then she shouts
«chicken tenders with fries»? And looks me dead in the eye and says «this is yours!»
I told her I was ticket 172. And at that point another guy comes and collects the food. The other order up there was indeed mine, and she said
«174». I went up and collected my white paper bag of food. She asked me if I wanted ranch sauce. I said yes. I asked for the hot sauce that I had placed with the order. She said
«It usually only comes with one sauce». I said well, ok, thinking I will just use the ranch, and start walking away, but she just gave me a ramekin of the hot sauce, saying
«here you go».
I sit down and eat. The sauce is a buffalo sauce. It seems like they just emptied Texas Pete or whatever Sysco brand sauce into plastic ramekins. So it was decent but nothing to write home about. Ranch was a bit thick and creamy which was nice. I used it on my fries. The fries and chicken had a cajun style seasoning on it. The chicken was actually very good. Soft and tender. The fries were greasy and some were soggy /​saturated. While I was eating the girl disappeared again making new customers wait.
I caught — what appeared to be a part of a steel wool, or brillo pad, or piece of steel that resembled a staple in the chicken. (see photos). I just picked it out and finished the meal. Paranoid now that I had previously swallowed a piece of steel.
Food is good (if there aren’t any foreign objects in it), but the service fails. I am sorry but, this has deterred me from visiting again.

I’m a huge fan of Harold’s, I went to this location and I was pleased with the food. I’ve been to other locations in Illinois so I was kind of reluctant to try this in another state, but the chicken was the same and great!

Better than my experience in Hyde Park!
I came on a Saturday night and it was not busy. I placed my order and was out within 10 minutes.
I ordered a four piece wing dinner, Chicago style. The chicken and fries were good. The wings were not overly crispy and tender on the inside; the seasoning was good as well. With the primary focus being on the chicken, it tasted better from this location than fro the Chicago location I visited.
The Coleslaw was okay.
This location serves «hot chicken» also. I plan to visit again when I am in town.

I was very satisfied with my visit tonight! I got 10 wings (5honey gold, and 5buffalo), fries, 9 chicken tenders (5 hot chicken style, 4 buffalo), and fried pickles. I got so much because they have a groupn pay $ 12 get $ 20 worth. Place just got remodeled and is nice inside. I’ll definitely be back for more!

Was greeted by ‘what do you want guy?’. Ordered quickly, waited 45 minutes for 3 chicken tenders. Received a muttered apology about the wait despite the server ignoring me over other customers for 5+ minutes when my food was already ready (on the counter behind him) and I was merely waiting to pick it up. Horrible place, horrible experience.

With all the hype about this place, I was ready for a never-​before-​experienced anything like these wings. What we got for $ 30+ order was, half done catfish, spicy chicken instead of mild and a 25 min wait time, all shoved into a paper sack smudged with grease and coleslaw falling out the bag. This is one place I will never eat at again!

I had the wings and the sauce Harold’s is known for but this sauce was too sweet and watery. I called and the young lady answered the phone Hello I had to ask if the was «Harold’s chicken shack» I went to pick up food and they had music playing with cuss words. I do not mind music but you have children and people you should respect as a business.

The staff is very friendly. One of the shift managers came out and asked how we are doing. The food came out in a timely manner and was good. I haven’t had the Harold’s in Chicago but it was impressive. I had the coconut lemonade and it has a unique flavor but still good.
Definitely try this place when you come to town.

Took to long to get my order after calling it in 45 mins before leaving to pick it up. Once u got there I still waited 30 more mins for 10 buffalo wings…

My first visit was during lunch so I called my order in. When I arrived which was about 10 minutes later I still had to wait a bit. The cashier was nice and pleasant. Once I got my food it was hot and fresh. I got the 3 wing lunch special which is $ 3 if you get plain wings. I got medium heat wings which were $.15 more. The fries were ok but the bread appeared to be wheat and it was stiff not soft. It was a good first experience.

Tonight was my second time visiting this place. The first time I went I ordered hot wings and they were OVER cooked. I figured maybe they were just having a bad night so I let that go and decided to try them out again. This evening after work I stopped by to give them another chance to prove that their chicken is as good as they say it is and I was even more disappointed then I was the first time. It tasted like regular fried chicken you make at home minus seasoning. YUCK. I got the breast dinner with two sides and one of my sides came in a sauce dipping container WTF! Then I asked the chick for a couple packs of ketchup and she had the nerve to say ‘you got mac&cheese and bake beans for sides and you need ketchup’ ummm YES! I just spent my money with you so please Dont question a customer over some petty a. Ketchup. I put ketchup on my chicken and after tasting this crap its definitely going to need ketchup and some more seasoning to even taste half way good! Worst chicken in town! I’ll stick to Hot Stuff Chicken!

I was excited to try this place since I had heard so much about it but, I had never been to Chi-​Town so I never actually tried it. I got Catfish to-​go. Cam with Fries and plain white bread.
Loved the food, was freshly prepared and reminded me of homefried catfish with the traditional cornmeal and old bay seasoning but it had it’s one flavor touch. Food was really good. Cashier was SUPER FRIENDLY!!! Even as the phone rang off the hook with orders she remained kind and helpful. A major plus, it’s located in the hood so I was expecting a bit of ghetto attitude and DID NOT GET IT!!! Stafff was very professional and effecient.
The only thing that keeps this place from getting 4 stars was the limited soft drink options and the fact that my fish was placed on top of my fries which made the fish crust a little soggy by the time I got home. But I will be back again to try the perch.
A pretty good place to eat.

They leave the phone off the hook when they get busy, «jus’ because». This is the logic you are dealing with from a to-​go restaurant. Apparently they like wasting people’s time in rerurn for a mediocre product. They are there though, just do not expect anything above passable food and a long wait. I could have driven to five better chicken shacks in the time I’ve wasted waiting for this.

Mediocre at best.
Here is my order & rating: (5stars is best)
9pc Chk Tenders (2 stars)
Minimal seasoning /​flavor
Fried Mushrooms (5 stars!)
One word — Amazing!
French Fries (2 stars)
Soggy and bland.
Sweet Potatoe Tater Tots (2 stars)
Equivelant to frozen kroger brand
BBQ Sauce for Chckn Tenders (4 stars)
Very good!
After my meal i am left wondering why they had such a large line for the first few weeks of being open. Chicken tenders were bland, small, and had minimal meat.
All in all — Not worth the money. Go to Hattie B’s instead!

I am not sure if they are still experiencing growing pains, but this meal did not live up to the hype that surrounds this Chicago tradition.
The lady at the front counter is a bit rude. We placed our order and was told it would take about 20 minutes, which is no big deal since they cook orders as they are taken. We actually ended up waiting for about an hour for the meal because there was some sort of mix up in the kitchen, some tickets were misplaced, and our order was given to another party.
The meal itself was mediocre at best. The chicken was seasoned well, but the sauce tasted like glorified ketchup… it was not good at all. The mild sauce on the wings was also bland and did not have much spice at all. Mediocre fries and slaw as well.
Harold’s is going to have to do some shaping up to stay in the game. There are many more chicken/​wings places in Nashville that are way better, with better service and better food. Also, seeing at they are located within only a few miles of these other, well established chicken spots, they definitely need to get their act together quickly.
All in all, I am going to give them one more try to get it right. Maybe after they have been open for a while and get a real system down, the meal and service may be more pleasurable. As for now, I will stick with Prince, Bolton’s, 400 Degreez, KnockOut, or any or the other various wing places around town.

Thankful Nashville has veteran Chicken spots like Prince’s, Brother Z’s, and 400 Degrees to name a few.
My experience was nothing like my taste buds were expecting. I ordered shrimp and wings for $ 11.99. I received 2 wings and 5 small shrimp resting on a bed of fries and white bread. The wings tasted very similar to Church’s Chicken. Maybe if they put the sauce people rave about that I ordered in my bag I would have a different opinion, but that didn’t happen. It’s doubtful I will return, however, I hope the business does well.

My Chicken actually tasted better than I thought it was going to taste. It had flavor and it was fresh. The word around town and the reviews had me scared. It only took about 12 minutes for my chicken to get prepared. I was impressed with that a lot. However I ordered hot chicken from them and it looked like I got chicken with Hooters sauce drizzled in spots on it. I love Hooters wings so it was okay with me. The corners of original chicken were tasty though. I will definitely go back and try it months from now to see if it’s a difference or if it’s gotten better.