Crown Ford of Nashville

I had to replace my truck because we bought a travel trailer that was too big for the 150 (Yes the trailer is that big). They were great. They gave me a good deal on my trade and the new truck, yes I shopped their deal around. Bottom line, they are the best dealership I’ve dealt with and I always buy my vehicles new.
I will come back to Crown Ford for my next car as well.

I am appalled at how hard it is to get work done on my husbands truck. He took it to Crown Ford yesterday for an alignment and they said they would get it done so he could work today. He hadn’t heard from them all day and he finally called them at 4:00 before they closed and they told him they didn’t even start on it. Needless to say he went and got it without an alignment being done. This is horrible customer service and we will never recommend them to anyone.

Great job Crown Ford! They took care of my service needs and did so in a timely manner. Thanks!

Not the friendliest people. When I asked a follow up question, he did not provide me with an answer and refused to ask someone that could possibly know the answer. I’ll be taking my business to another Ford Dealership. I don’t think Crown Charlie would be please. On a positive note: they give you bottle water.

Not very friendly over the phone, but friendly in person. An oil change was quick, easy, and inexpensive!

Great customer service! Randy did a great job explaining what was the problem, recommendations, and fees. Always a great experience at Crown Ford!

Another great service experience at Crown Ford. It just doesn’t get any better! We are treated like family and it’s always a pleasant visit at Crown Ford. We’ll always be back for all our auto needs. The legacy continues.

Randy in service was rude and less than helpful. Went to Franklin dealership instead.

You don’t not normally expect a positive experience when take your car in for service… but Crown truly exceeded my expectations. From the quick and professional check-​in to the very relaxing and comfortable waiting lobby (with comp snacks and drinks) I would definitely recommend these guys to anyone.

I am done. I purchased a brand new Ford Focus in 2012 and got the extended 100,000 warranty. I was excited about the car at the time, but quickly lost my love of it as it shutters, shakes, and struggles to go from gear to gear. When I drive my friends it shakes around so much that everyone thinks I am terrible at driving manual, but it’s not me because it’s an automatic. It shakes so much screws have come loose from the visor and the thing is barely holding on. I called in about this after receiving a letter from Ford about having the vehicle reset and that I could bring it in. When I called Crown I was promptly blown off and belittled by some guy, telling «that’s just how it is», well sir that is bullsh*t. Last week my husband was driving my car when it began to overheat, luckily he works down the street from the dealership so he was able to swing by with it. As he pulled in anti-​freeze was leaking everywhere, there was a VERY CLEAR PROBLEM with the car. But, was he greeted with a smile? A «hey lets pop the hood real quick I bet it’s just a busted hose»??? No, a very rude worker was there that jumped to belittling him as well (probably the same jerk I spoke to). He began to explain the issues with the car, the leaking and the shaking. What does this worker say? «Well sir maybe that’s because it’s a manual», my husbands response «uhhhh no, it’s an automatic» the workers response? «well you must not know anything about transmissions…» EXCUSE ME??? After some unhelpful comments about how they probably couldn’t look at if for a few days blah blah blah my husband voiced that he needs to get back to work, under the assumption that Ford would provide a car to borrow or at least give him a ride. This too was greeted with hostility from the worker who stated that he doesn’t know that they can provide us a car, despite my 100,000 warranty and again the fact that antifreeze was dripping everywhere. My husband couldn’t take it and went inside to speak with a manager, who was helpful, finally, and got him into a loaner. It took two weeks to fix and at 30,000 miles this pathetic excuse of a vehicle already needed a new clutch. Forum after forum after forum online from people with the same problems complain that this problem always comes back. While ours was a little better, it still wasn’t right. The design of this car is the worst. We decided not to risk it. It only took a couple months for us to trade this thing in elsewhere and get our second Subaru, and brand we know we love and can trust and whose service has always been friendly. It was a sad experience, I really wish we would have loved Ford and this dealership so we could buy some American made cars. But, we HATED the focus and our experience with the service worker was unacceptable.

I bought a new Ford Fiesta from Crown Ford. I think I paid full price because the Fiesta was brand new to the USA at the time, and demand was pretty high. In any case, I thought the experience was pretty nice and straightforward. I lived nearby, and I really liked their maintenance guarantees and service department. After bad experiences with other salesmen, I thought Crown’s salesman – John – was a good person, and I liked working with him.

I’ve been taking my 2011 Ford Flex to Crown Ford for all servicing, maintenance and repair since purchasing it (from another seller) in 2013. My experience has been great. The service department is ALWAYS ready for the vehicle when I arrive, it’s ALWAYS ready when committed, and the work performed is, well. ALWAYS… done just right.
The service staff are super-​friendly and accommodating, call me by name, make transportation accommodations while my car is in their care, and take time to answer my many questions, varying from the crucial «My car is doing (fill in the blank), is that safe?» to «Since I don’t have a luggage rack, will it hurt my roof to just throw my Christmas tree on top without one?», . My fantastic service consultant, Rob, keeps me informed throughout the process of any repair or service, and follows up quickly on any requests.
Although another Ford dealership is located only 10 minutes from my home, I gladly make the 25 mile trek each way to Crown Ford for the comfort, assurance, and commitment I need from the group who I KNOW will ensure I have a long-​lasting relationship with my Flex «Gloria».
Try them; you won’t be disappointed.

I have purchased 3 cars from Crown Ford the past few years. I recently came in for an oil change and a «low tire pressure» alert on my dashboard. They discovered I had a slash in my tire and I would need a new one. That strapped me financially but I had to get it. So I was there for almost two hours. When they called me up I expected to see my car vacuumed and possibly washed but nothing extra was done. They could have vacuumed it and washed the windows. Jiffy Lube does that free of charge as a courtesy. I won’t be getting an oil change at Crown Ford again. I appreciate the nice little extras at Jiffy Lube.

Quick and easy oil change. Stopped by to see about making an appointment for an oil change for the next day and they told me: we have time right how”. I went into their newly decorated waiting area which almost looked like a club. I walked to a nearby store for about 30 minutes and when I returned, there was much truck ready for me with a full safety check. This was great.

I bought my 2007 Escape from them as a used car. They had done everything to it including 4 new tires. I have taken it back for oil changes and they check everything. They are all wonderful people to deal with. I would recommend them to anyone needing service for their vehicle, no matter the make.

I wanted to reach out and give you a heads-​up regarding my recent experience with the Crown Ford body shop. My wife’s 2013 Explorer was in an accident and we were fortunate enough to think to bring the vehicle to Crown Ford where we originally bought and service our vehicles. The overall experience was easy, the truck looks great, and most importantly to the overall experience, Mrs. Charity Caperton was an All-​Star. You have a real asset on your hands and I hope her efforts and attitude are noticed. Hopefully we won’t be visiting a Body Shop anytime soon, but if we do it will surely be Crown Ford!

OK I had never been to Crown Ford before until this past weekend, I had found what I was wanting but Crown Ford didnt have it, I explained that another dealer had the truck I wanted and didnt want to deal with them, Crown got me that truck the very next day, couldnt have been any easier, nice people to deal with, upfront and straight forward deal, lets hope their service department doesnt let them down now.

The service is the best. I have bought 2 cars at the dealership and they service both cars. They provide me with a car. They are helpful and friendly and I do not need anyone else to touch my cars.

I have used Crown Ford a couple of times — once at the body shop to get stripes put on my car and just recently for new tires/​oil change/​alignment/​trunk cable fix. It is interesting the differences in those two areas of the same place.
First, the body shop. Right when I first bought my car I got it back to Tennessee and decided to call up the dealer to have them put stripes on it. It was a very strange conversation, they acted like they don’t really do that. And I wanted to get the windows tinted too which they basically said the guy only comes in on Tuesdays and he won’t have time to do the stripes AND the tint? Uh… do whaaaat? So whatever. I brought it in and told the person working the front why I was there and that I was supposed to be able to look at the stripe before leaving my car. This person says in a very slow, sleepy drawl «do you really want do put stripes on that car?» and «are you sure you want red stripes on it? Do you know how that’s gonna look?» Uh yes. I had a car just like it and I want it again. What the hell? If I want day glo orange stripes then you just put them on and take my money! But eventually I got my stripes on and they looked good. They didn’t really put the hood scoop back on correctly but I finally gave up on it being fixed because I took it back too many times and it just isn’t sitting flush on the hood. And when I came back to pick it up, the receptionist person says «well, I guess those stripes look Ok after all». Uh. Told ya.
So the body shop is super weird like the twilight zone and I’m not sure I would want to take it back there, especially for any specialty work.
But the service department is pretty great. The people were nice, they knew exactly who i was and even called and reminded me of the appointment. The lounge area has a big TV and coffee and snacks. Plus there’s a shuttle that will drive you home or to the office. They called me and kept me informed on everything which really makes me pleased as I get anxious when my baby is not with me. And they had it done the next day even after having to order a part. So that was cool. Plus the people were all friendly and they heaped praise on my car and we even started talking about which truck i should buy. Good times! And since I spent a lot of cash on repair, oil change, and tires, I now have a voucher to get $$ off my next visit. Nifty!
So the service department is GREAT! Definitely would go back to this department.
So overall I’d say it is A-​OK and probably more of a 4 star but that weird experience at the body shop made me knock it down a notch.

They also insisted that I didn’t need an estimate for the Hail Damage to my car, just to bring them my insurance check and they would be happy to give me an estimate then, WRONG !
Car Dealers just have such a plan of waisting your time.
Used Cars here are priced as high or higher than some of the comparable New Cars, this makes no practical sense, except to have you & your time already so invested in the car and dealership they have you ready to submit to anything.
You would think that someone could sell more cars if they just would be straight forward and give you the prices of the cars they want to sell.
As the price of cars I was shopping came down, so did the value of my trade-​in, not happy with these practices and not buying it, at least not here.