AutoZone

Just left the auto zone on Charlotte, and I was very impressed with the customer service. I thought I needed a new battery, because my car wasn’t starting. The associate **can’t remember his name** hooked my car up to the tester, everything was good. He cleaned some corrosion off of me battery and wished my luck on the new baby! Very friendly and helped me without any wait. Thanks!!!

Great people! I had my headlight out for a couple days and needed it replaced. I walked in and was greeted quickly! I asked for a lightbulb and a tall heavy guy helped me. As I went outside to try to even open my top, a woman approached me as she was leaving from work. She helped me half way and the heavy guy helped me the rest. Polite and respectful workers! I recommend you come to this place!

Every employee I have dealt with has been very helpful and informative. They are very knowledgable of automobiles and have never steered me wrong. The biggest standout is the smiles and eagerness to serve, and that is the core of making a business successful. Very highly recommended.

Hands down the best car store experience EVER. was greeted by a guy named Tom, who was lovable gruff but took care of me beyond expectation. He told me he’s worked on cars for 55 years. I almost feel bad going here, because it’s like I’m getting mechanic work/​advice for free (or the price of the parts alone). I am a 28 year old female and know nothing about cars, and he helped me navigate through the things that I didn’t understand and told me what I did/​did not need to actually buy at this very moment (the guys at the dealership were trying to hustle me).
I was suspicious that I didn’t need a battery like the car guys told me. I showed him a little slip that the dealership gave me showing how much battery life I had left. He said something like, «We’d better check– they lie to sell you stuff» and sent out one of the younguns with a battery reader. I followed him and saw with my own two eyes the word «BAD BATTERY» pop up on the screen. I exactly leap at prospect of paying over $ 100 for a new one, but I least I was assured it was needed.
I have generally gotten good service at Autozones around town, but went to the one in my East Nashville neighborhood recently and it was beyond ridiculously bad. Girls with attitude who didn’t even know how to look up a part and a manager that acted like I was crazy when I protested that the can of spray paint he tried to ring me up for was only half-​full (and the only one in stock, in that color). Needless to say, I will be using a West Nashville Autozone from now on. I just really am grateful for all the help that they gave me, especially Tom. I will be calling the manager tomorrow to say so. It’s like, they don’t have to care… they kind of get paid either way, and I know for certain that Tom didn’t have to help me nearly as much as he did. The guys in there all seem to get along and joke around and help people in the process.
So there you have it.

I’ll admit it. I know less about car repair than a 12 year old girl. So the other day when that pathetic grinding sound happened at the twist of my ignition, my mind raced blindly through expensive sounding things I’ve heard mechanics say. Luckily, it was just the battery.
After a jump from a friend, I made it to this place and was met with a friendly smile. My man, (whose name tag was masked by a snowsuit) looked up the part and asked if I needed help putting it in. OF COURSE!
When I popped my hood I remembered my car has this crossbar stabilizer thing mounted directly over the battery. Long story short, dude spends 40 minutes removing other parts in order to slide the battery out from under the crossbar (which he couldn’t remove because it was bolted on too tight). His fingers were BLEEDING under the latex gloves! Fergodssake man, let me tip you! He wouldn’t even take it.
Even if all that IS part of their job, I feel like this guy went above and beyond to get me back on the road and was just a super cool and humble person… When it comes to something as crucial as my ability to drive, my appreciation for service like that is 6 star-​ish.

Nashville was in the midst of a torrential downpour and my windshield wipers were awful. I pulled into this Autozone to buy some new wipers. At the counter an employee offered to install my wipers for me. I said I would feel awful if he did that and he responded «It’s part of my job.» I left dry and happy. Called the manager and told him about my experience. Good stuff. I was in and out with new wipers in 10 minutes!