Tulley BMW

The last 2 times I’ve brought my BMW’s in for service I’ve walked out due to the lack of service I’ve received here. The last time I brought my 6 series in for service and they brought me a clown looking Chevy as a loaner and when I spoke to the service manager he told me they only give BMW loaners when the cars are purchased there. Even after the last insult I brought my wife’s 2011 X5(7 passenger) last week for the 90k service and they made me wait over an hour for a loaner which ended up being a ridiculously small Fiat. Even after I told the service consultant that I needed a mini van since I needed to pick up my 5 kids from school and practice. Unfortunately the lack of service have cost the service department a loss of a few thousands repairs to my BMW and a VERY unhappy customer…

We worked with Ira over the Internet and phone. We meet with Dan Coddy at the dealership. The car was ready when we got there. We struck a good deal. The paperwork went smoothly. We picked up the car the next day. Buying this car with this dealership was fairly painless and that gets high marks in my books

Jeremy is service is boss. I have been here many times with my 09 M3. Awesome car selection too

Wish there was less than 1 star! TOTAL WASTE OF TIME!!! Went with my son to look at a used Z4. Car was listed as automatic, yet when we got there it turned out to be a manual trans! We decided to look it over anyway as he was hot to drive one of these on good days for fun. Car was ok for the mileage. Asking price was way over retail book, we tried to work down to a reasonable price, but faced a brick wall at the end of waiting for a sales manager to come out of a meeting for 1.5 hours. TOTAL WASTE OF TIME!!! Walked away disgusted! Smarmy dealer that thinks too much of themselves!

If I could give the bmw service department a lower rating I would. Absolutely terrible communication with scheduling and just appalling customer service from Jason who is ‘under no obligation’ to provide you service if you did not purchase your bmw from Tulley. There is a reason why the every bmw my husband and I have purchased was not from tulley… The service department is pathetic and a flat out embarrassment of the standards bmw holds themselves to. Advice for the car enthusiast… Avoid this service department like the plague, save yourself the headache and hassle and go to a bmw dealer with a reputable reputation

I am updating my review as the service rep Keith, that I mentioned in my initial post is no longer there and I have once again felt disappointed by the service department I brought my car in for a routine oil change at Tulley BMW. I received a call from the service rep that my tires needed to all be replaced before my next inspection (45 days from the visit.) My husband called to follow up and the same service rep told him that it would probably pass inspection this year but not next year. The service manager was then involved and he inspected the tires with a tech and informed me that I was currently in need of replacing 1 tire in order to pass inspection. I am happy to receive a recommendation but the replacing of all four tires was not initially presented as a recommendation. It was presented that they would be required for inspection. For a rep to tell me that I need to spend $ 1700 when I do not, I feel is unacceptable and a bad business practice.
My last BMW was from the dealership in Stratham. The manger Adam has been amazing with my random questions throughout the last 5 years even though for the last 2 I have been having my car serviced at Tulley because they sold me the car. In the future I will drive the extra 45 minutes to receive truly excellent service. I will also buy my future BMW vehicles at Stratham because they deserve my business for consistently exceeding my expectations.

Dealing with Tuley BMW in buying a new vehicle was a stress free experience. No high pressure tactics or haggling. Both Val (general manager) and Ajay (sales advisor) worked with us and came back to us with a fair price on the new car as well as the trade in.
This is the third time we have dealt with Tulley and our positive experiences are what bring us back.

BMW USA sold me an automobile and an extended warranty on the vehicle. They would not honor their new car warranty over the last 3 years and will not honor the extended warranty at this time.
1. BMW USA told me that the battery was «not not» covered.
2. Tulley BMW told me in 2012: «we don’t replace batteries under warranty»
3. Tomkinson BMW told me in 2013: «we’ll reset the battery fault light, ignore it, and it’ll stop blinking in the spring time»
4. Tulley BMW’s service manager told me in 2015: «the battery is enormous and that we’ll cut some customers a deal on a new battery but we don’t replace batteries, because they are a wear and tear item»
5. BMW USA finally explained to me that: «it is your fault that you ran down your battery by leaving the automobiles’ lights on all night»
I never left the lights on during the night. Corporate offers the warranty but then forbids the dealership from honoring it by refusing to reimburse the dealership for the repairs. The consumer gets squeezed in the middle and corporate makes unearned profit off the warranty and the dealerships socks it to the consumer for the cost of the new battery and labor of around $ 650. It’s a sophisticated scam because each side blames the other and as the consumer you get taken in coming and going.

Reduced to 1 star for Tulley’s added generic comment in attempt to retain loyalty without doing anything real for their customers. Their service dept did work that wasn’t required on my car, charged me for it, then when the issue wasn’t fixed told me their BMW experts confirmed that the issue they tried to «fix» was not an issue on my 650 convertible. The issue still existed and they would not refund the money for the pointless service. Instead they wanted to have me go in over and over again, wasting my time.
To this date, the money hasn’t been refunded (1 year and counting). And I refuse to let them waste my time any further.

We had a great experiene at Tulley Bmw. John Bowling was our service advisor and he was great. He has very helpful from the first minute, explaining the entire process the car will need, with the repairs we needed done and provided a fair estimate. They manage somehow to come a little bit below the initial estimate for repairs which I considered being great and honest. Altough we live in Boston, I preffer to drive 30 miles away so I can get any work done on our car rather than get screwed like we did by other similar vendors in the Boston area. Tulley it’s the place to go if you have a bmw.

Tully in Nashua sold me a used 328xi. I came with a thirty day warranty. On the 29^th day I brought it in to have everything checked out. The gave the car a clean bill of health, told me «no worries). Thank you so much tully because when I got an oil change at an independent garage they informed me the the front driveshaft (u-​joints) were corroded and one was broken. Said it was at least a year old do to the rust on the broken you joints. I brought it back and they simply said «sorry but there is nothing we can do. Side note bought it with 61,000 mile. 1,000 over the qualifications for it to be certified. Hmm think they drove it till it went over sixty thousand. That way they can lie and screw you after the fact. I will never buy anything from tully Bmw or their affiliates. Bunch of crooked losers. The one star is my only option. Wish It could be zero stars.

Just had an amazing customer service experience with Tulley BMW, and specifically Joe MacIntosh and the manager. Seek him out… had some issues with the vehicle and they worked hard to remedy the situation way beyond my expectations. Loyal customer here.

Stay far away from this place! I had a ding on my car when I first bought it and they initially would not fix it until a mass argument arose. They never gave me my registration so I had to buy it twice. Avoid them!

Horrible customer service! Would never step foot on this dealership again. We bought from Peabody and would happily go back.

I purchased a certified, pre-​owned 2007 BMW 328i from Tulley on November 15, 2010. In the negotiation process I was shown by the salesman, Frank Chafe, a Carfax report which was part of his sales pitch to get me comfortable with buying the car. The Carfax showed no previous accidents or issues with the car.
In April 2013 I used this BMW as a trade-​in for a new car and was shown an Autocheck report that in fact showed the car had been involved in an auto accident in Boston on Sept. 19, 2010 (2 months before I purchased it from Tulley). Needless to say had I known this car had been in an accident I never would have purchased it in the first place and secondly, I suffered damages as a result of having to accept a lower trade-​in price given the car’s accident history.
A complaint to the Sales Manager Bill Caffrey resulted in nothing being done.
A complaint to the New Hampshire Attorney General’s Consumer Fraud office resulted in a pass-​off to the Automotive Consumer Action Program.
The Automotive Consumer Action Program response was: Since the accident was not even reported to CARFAX until May 23, 2012−−−1 YEAR AND 8 MONTHS LATER— there was no deception or fraud on the part of Tulley Automotive Group and hence closed the complaint!!!
ARE YOU KIDDING ME! This result only means one of the two things about Tulley:
1) THEY ARE NOW ON NOTICE THAT IF THEY TRY TO USE CARFAX OR ANY OTHER CAR REPORTING SERVICE TO SELL THEIR PRE-​OWNED CERTIFIED CARS THEY MUST DISCLOSE THE FACT TO THE CONSUMER THAT THESE REPORTS ARE 1.8 YEARS BEHIND IN ACCURATELY REPORTING ACCIDENT HISTORY;
AND/​OR
2) THEY ALREADY KNEW THIS AND ARE TAKING ADVANTAGE OF THE FACT THAT THE CONSUMER MAY NOT KNOW THIS AS THEY TRY TO MOVE THESE CARS BEFORE THEIR ACCIDENT HISTORY CATCHES UP TO THE CARFAX REPORTING SYSTEM!
CONSUMER BEWARE!!! CONTACT THE NH ATTORNEY GENERAL’S CONSUMER FRAUD OFFICE IF YOU HAVE A SIMILAR EXPERIENCE WITH TULLEY. 603−271−2658. Maybe if they get enough complaints they will finally prosecute them!

I called to explore pricing and inventory on an X5. They didn’t have what I was looking for on the lot. Nonetheless, we came together on car, options, and price and I was told they had located the vehicle at another dealer.
The next day, I received an email from the salesperson stating that it would be another day before they could formally secure the vehicle. As such, I decided to find one on my own, at another local dealer.
Since the salesperson had been helpful to that point, I thought it best to notify him that I was purchasing another car. This is the exact text of the email I received in response from Len Bellacicco, Client Advisor.
«Wow, it would have been nice to let me know. Here I am arranging a swap with another dealer, pulling a car into my inventory for you and you are buying a car somewhere else after you told me we had a deal. I guess you really didn’t mean what you said. That is no way to do business.»
Glad I didn’t buy from them. YMMV.

I live in Boston, and actually drive all the way up here for service. The local BMW dealer in Boston, Herb Chambers, is that bad. Fortunately, these guys are great. They charge reasonable rates for a dealer, and they seem to do great work that they stand behind. When I wasn’t happy with an alignment job, they redid it for free. When I needed new bushings, they replaced them nearly as cheaply I could get done at a independent mechanic in Boston.