Nashua Eye Associates

I have been a patient of Dr. Blake for several years now, and I have never had a bad experience. He is extremely patient and willing to explain the minutiae of the treatment I am receiving. Dr. Blake performed Lasik surgery a couple years ago, and my vision is better than ever. Though my advancing years, coupled with diabetes, are presenting new, relatively minor issues, Dr. Blake is kind and professional with even the mundane.
The opticians are also very sweet and helpful; however, their position doesn’t call for any «educating» of the patient, and most of their time is spent typing data in the computer database.
My experience with the office staff has not always been as positive. There appears to be a great deal of down time for them, and when they must attend to checking in or checking out a patient, it is offered with an attitude. It feels as though they are distressed with the senior population and enjoy making some of us (like those of us with obvious mobility issues) walk around that very large front desk. For some of us, merely walking into the building and using the elevator presents its own set of problems.
Overall, I will stay with Nashua Eye Associates, specifically Dr. Blake, as I am confident of his skills and his concern for my ongoing vision issues.

Overall, I’d say that they try and fail miserably at integrating technology into the business model.
You sign in on a computer with a crabby lady, you don’t get a copy of what you sign, you pay for the service before you get it and I had been there for 50 minutes and had services performed by a nice lady but had yet to meet the doc.
When Dr Riddle came in he was super knowledgable and willing to educate me, which was awesome but the device they use to correct your vision was filthy and we ultimately had to resort to the old school lens selecting method (which was super rushed) because I couldn’t tell if the prescription or the filth was to blame for the fuzzy text when determining visibility.
Overall, the doc was so rushed by the time we got to determining my prescription that he seemed to try to make the quickest diagnosis possible and I feel like the service didn’t yield a reasonable result.
It seems like Riddle is more of an old school guy and would be awesome in an environment with more time per patient.
Word of mouth had me come here but the Unilocal reviews, which seem terribly skewed by their filtration system, seem to communicate something else.
I will not return here. The doc was decent but the process was painful.
Edit; they contacted me after this review and asked me to revise my review. I guess they read this review as somehow the service was a success since they didn’t offer to make it right.

Ive been going to Nashua Eye for more than a decade. Never had any issues that some of these other people have mentioned. Just had Lasik late last year with Dr. Blake and couldn’t be happier!

The optician obviously didn’t even bother to check the glasses. The focal points were wrong, the prescription off, one lens so loose it rattles. Long waits, rushed exams (mostly by a non-​optometrist), horrible service. The most I can say is that they gave me a full refund.

I had cataract surgery three years ago with Dr. Blake, and my vision is now better than it had been for the previous 75 years. The surgical staff was excellent, very professional and organized, surprisingly caring despite the number of patients they see in one day. And if my results are typical, Dr. Blake is a skillful surgeon. They get five stars.
The office staff is another matter. I describe them as flaky. I had opted for the custom lenses, which are not covered by Medicare, and two phone calls from the office expressed distress that I had not paid for them in advance. I brought a check with me when I had the surgery, but nobody asked for it, and I handed it to one of the surgical techs just before being wheeled into the operating room.
I had a checkup a year later at the Milford office, and that staff seemed fine, but yesterday I went to the Nashua office and approached a woman at the desk who seemed busy discussing something with another staff member and told me to go around the long counter and present myself to someone else. As I was checking in, a third receptionist was just swiveling back and forth in her chair with nothing to do. The Nashua office staff gets two stars.
My eye exam at Nashua was handled professionally, with only short waits between techs. My visit with Dr. Blake was relatively brief but sufficient. I imagine that Medicare will still pay a large bill, but that seems to be the way the system works.

Horrible place to go to. Had an apt and was still waiting to be seen one hour later and was told it would be another hour wait. Front end staff is clueless and didn’t understand how I had new insurance and how to run it. When I asked what was going on it was vey matter of fact that I would just have to wait with two small children. I had already taken a day off from work to make he appointment for my daughter and now I have officially wasted my day. I highly recommend you avoid this place at all costs.

We just had a fantastic experience with Dr. Chen and the staff at Nashua Eye. The entire process was professional, informative and just delightful. Our tech was knowledgable and engaging. My son did so well because of how kind everyone was! Would definitely recommend!

I waited an hour to see the doctor and had to walk out since i took the time off of work and couldn’t stay any longer. Manager pretty much said its normal that the Dr. works emergencies or something.
Please don’t waste peoples time; you may not value it but i do. I now have to wait another two weeks before i can take off work again to go to the doctor and i really needed glasses. Go to Pearl vision. They respect peoples time.

The staff here is excellent. They work hard to make you comfortable but the wait time needs some work. Too many appointments scheduled for one specialist, I’m sure it’s insurance rate driven.

I have had continuously worse experiences with them, but this final one was the deal breaker for me. A year ago I had my eyes examined by Dr. Sutherland, whom I have been seeing for years. I like him very much. His assistant, however, is inept and has no bedside manner at all. She wrote out my new prescription wrong, which I didn’t know (how would I?) until I got new glasses at Pearl. I thought Pearl screwed them up. Nope, went back to Nashua Eye to see what was going on, where Dr Sutherland got me right in (no appt) and re-​examined them. New script, back to Pearl for new glasses (again). A year later, I go to Nashua Eye to get new prescription sunglasses made up, by them. They are also made incorrect, with the old, WRONG prescription. They never documented the NEW, correct one in the computer. Told them Pearl has the correct one, and I will just return these and get new ones from Pearl. «That’s a 30% restocking fee» NO. WAY. So I ended up going to Pearl and physically getting my script from them, bringing it back to Nashua Eye, and had them re-done…again! When they came in, there was no tweaking for fit, no adjustments, nothing. Not even a «sorry for the inconvenience». They suck, and I blame Dr. Wingate, who started this whole practice. Retire already, and sell your practices to someone who cares about people. (only adding the second star because I like Dr. Sutherland)

Doctors are fine but the front desk staff is poor. The long waits are terrible. Every time we go, we wait at least 30 minutes in the waiting room. No matter what time of day
I do not understand the issues with scheduling but one hopes it will improve.
My ratings:
Doctors ⁴⁄₅
Staff in front ¹⁄₅
Doctor staff ⁴⁄₅
Wait times ⁰⁄₅
We are strongly considering moving the family to another practice.

HORRIFIC! I went there a year ago, and I was going to write an opinion based on my experience, but waited till I calmed down. I haven’t.
They were rude, incompetent and pathetic. Dr. Wingate I assume got his degree from a street corner.
Glasses were wrong. Bad quality all round.

I went to Nashua Eye Associates for a few years and saw Dr. Engelhardt. I was told that I could be fitted for contacts and that if «contacts were not for me» then I would not be charged the fees associated with them.
After trying 4 different prescriptions they could not get them right. Even after wearing them for 2 weeks at a time (which I was told to do) they were extremely blurry. Then I would go in and see the doctor again and they would say that «yes, indeed this is not the right prescription.» and start finding me another pair. After the 4^th pair I decided that they were indeed «not for me» and they called me back and said they would refund only 40% of THEIR fee (which was $ 68.80, after paying them $ 103.00 + whatever my insurance company co-​pays and charges were totaling hundreds of dollars.)
I have had 2 prescriptions for glasses through Nashua Eye associates which also are not quite right. It’s really sad, because generally I’m pretty easy going, but the way that I was treated seems extremely unfair and unethical. A lot of times I would go in and see the doctor and he’d try a couple things on my eyes and say «how’s this… better or worse?» and I’d say «I can’t tell» and then he’d write my prescription lickity split… I almost said to him, «that’s it? what about trying to help me see better?» If you can’t actually take the time to really spend with a patient, then you are not a good doctor. I actually see generally pretty well and only need them for driving.
UPDATE: Joyce at the Nashua Eye associates was very nice for customer service and has offered to have me see another doctor. I may have to pay more co-​pays and although they still refuse to refund me for the services that they stated I would be refunded for, at least they have tried to make up for the fact that my glasses prescription is not right.

I went there once and will never go back. My appointment was for a general eye exam… I had no concerns and just needed a check up. 95% of the visit was done by a college aged girl with no certification. Sure, she was pleasant, but as I got questioning her I was shocked to learn her only qualification for doing the job she was doing (administering the eye charts/​vision exam and eye medicine for the glaucoma screening exam) was she was a first year nursing student. After the eye drops were in and my pupils dilated, I was ushered into a back area waiting room with harsh fluorescent lighting and told to wait.
10 minutes later I am roomed to see the eye doctor (Dr Blake, I believe) who never once looked up at me, spoke more than 3 words at one time, and did not believe me when I told him I was taking a medication for an off label use (which was prescribed by my primary care doctor). And to top that off, during the remainder of this exam, he actually held my head forcefully on the chin strap because I was «squirming» too much for him to do his job. I was also told to stop blinking so much during the exam, which was just instinct when a bright light was being shone into my eyes!

I can’t remember which doctor I saw there 2 years ago. I think it was Engelhart. Let’s just say that I can do without a doctor who interrupts every sentence that comes out of my mouth. You’re treating me, you listen to me respectfully. Also, while I like the glasses I got there, I’m sure I can find a similar pair elsewhere for a better price.