Lowe’s Home Improvement

Very clean and neat. Yes very clean and neat has a lot of products but we need more personnel there because you have to hunt and hunt to find somebody to help you to explain to you what products do and what would be the best product for your job at home. Wish we had one here in town in Billerica miss Grossman’s.

Outstanding service every time we’ve bought something from Lowe’s.
A. Irwin

Meredith at Lowe’s Nashua helped earn our customer loyalty after her customer services team was unable to figure out issues with the Lowe’s merchandise credit. We are thankful that she is knowledgable and puts her customers first.

This Lowe’s is pathetic! If you want help, you are out of luck. Customer service is non-​existent, mgmt is subpar at best. It seems that Lowe’s makes so much money, they do not need anymore. I tried to order carpet, they only had one person working on a Sunday! Had to wait 20 minutes to get helped. I had to pester them to get the installer to measure since no one ever called me after I paid. An installer was suppose to call me within 48 hours. I had to wait 5 days for someone to call me. Then when I tried to pay ironically the computers were down. I was suppose to get a phone call, so I could pay for the carpets to be installed. No one ever called. Meredith — Manager, Laurie — Manager, Dave — flooring does not care for customers since return phone calls are never made. Go somewhere else!!! They apparently do not like customers and do not need anymore money.

so after back and forth over a3 burner grille that I purchased on line. The grates that are advertised to come with the grille are NO longer availble, so they send me a chrome grate that looks like it belongs on my grandfathers charcoal grille. So the resolution to the problem is a «10%» discount. False advertising obviously does not matter. Tis is not the first time I have had an issue with Lowes… shame on me… but it will be the last… Hi Home depot… How you looking now???
Tom O

Ordered a refrigerator and oven was was told maytag products were «special order» and I would have to wait until June 1^st to receive my appliances.
Hesitated as I didn’t want to go that long without them and was told by salesman that they would probably come in earlier than that and this was a «worse case» date so I went ahead and ordered them. June 1^st I receive a phone call saying the new date is June 18^th !!!
Are yips KIDDING me ???

Thanks to the assistant manager, Adam Mandell who does not respect his customers, we had to wait 45 minutes (because as he stated very loudly, «They’ll have to wait») for an already paid for in-​store pickup of 2 resin outdoor stackable chairs. Ridiculous treatment from a ‘manager’ and ridiculous that we had to wait 45 minutes for 2 resin chairs that were just outside. And we were the only ones at customer service!
Thanks Adam Mandell for your very inappropriate comments to customers who came in happy and left with a very bad experience.
If you worked in my store you would be taught how to respect others.
I can only imagine how you treat your underlings.

If I could give this place negative stars I would. I’m getting pergo flooring put in and let’s just say it is a nightmare. Home depot has done all my other flooring with no problem. All of a sudden I’m being charged for much more than I was originally quoted. Everytime I went in to the store or called on the phone to find out what was going on, all I got was a bunch of «I don’t know“‘s. Finally months later I get the speak to a manager about my frustration and I get the same «mam I’m not sure» well when the hell is someone over there going to get a clue, is my question. From now on, home depot it is.

Miserable customer service. Just came here to get some paint. They are too busy and gruff to sell you their products. Just go to the nearby Home Depot.
I went to the nearby Home Depot on DW Hwy talked to really nice guy in the paint section and got $ 70 in paint

The assistant manager was AMAZING! I didn’t get her name but we had a problem with our AC blowing out smoke and had called Frigidaire and they «took care of it». 16 days later still no call back so I called Lowes and the asst. manager made some calls and called me back (within 10 min) and said bring it in and swap it out no questions asked no receipt needed (I had this machine a year). Even told me when she was working to make sure I had no issues with the exchange. GREAT customer service :)

Their install department gets negative marks which is the sole reason for this negative review — we had issues with a washer/​dryer install from them before but at least they did the install on the day they said they would. Now we’ve been waiting over 3 weeks for them to get something installed. People have transferred us to lines that disconnect, they have dragged their feet giving us a refund — this is ridiculous and we’re contemplating calling our credit card company.
If you’re picking up supplies and are a true DIYer I’m sure they’re fine, just don’t count on them to install anything on the day you agreed to (or pick up the phones if you need to discuss something). Honestly the worst customer service I’ve seen in a while. I’m very disappointed with their install department. The sales staff and cashiers are nice enough, but the install department has ensured we won’t be buying any big ticket appliances from them ever again

The BEST place on the planet earth! I have had to come here several times over the last month and they have made me a loyal customer! I used to only go to Home Depot but I have been turned by this store. The customer service here is the best I have ever encountered in any retail store! Every single person I have dealt with had been outstanding! Super friendly and very knowledgable. If they don’t know the answer they will help you find it! Jay in plumbing was amazing and helped me completely redo a bathroom with extremely knowledgeable advice and information. Matt in flooring pulled off a miracle and went above and beyond to help me out. Every cashier and service person are the best in what they do. This store is obviously very well managed and it is clear they emotes are treated well because they all seem to love working there! I will only go to this lowes going forward for all my home improvement needs! I must say I LOVE this store!

The land of confusion, this store is truly miss-​managed, I say this after multiple online orders that all got messed up: The first was a Weber Grill that was to be set up and delivered in 48 Hrs, 4 days later I was told that it may be coming it in a delivery later than usual. The following day I called and was told that the Weber will be 100% ready by 10 AM, so I rented a truck and went to the store to pick up at 2 PM and was greeted by confusion, staff had no clue I was coming or where my grill was. 1 Hr later (I am not kidding, it was exactly that) a manager got involved and could not tell me where my grill was or when I will get it. He offered a floor model for $ 100 less, because of the family gathering I had that day, I took it. Today, I order three bags of weed killer and fertilizer, I called the customer service and gave them a heads up that I will be there in an hour to have my order ready. I showed up and again, no order was ready ! Employees were pleasant but they lack a «system» and leadership. Employees are always either powerless or clueless. I love the Lowe’s brand but this store is on my avoid at all cost list

Very pleased with my experience with a customer service agent named Lisa. I purchased 5 of an item online (said there was 11 in stock) and recieved a call that only 1 was in stock. They placed that order but Lisa was also able to obtain the other 4 I needed through determining there were some dupicate orders. She put the other items on hold for me as well for pickup.
I have had issues multiple times with Lowes saying that items are in stock when they are in fact not, so –1 star for that, but Lisa handled the matter very well, she searched and came up with the total i needed and didnt just give up. Appreciate that effort!

We bought a new refrigerator at Lowe’s yesterday and it was delivered today.
I am over 50 years old and I’ve had a lot of deliveries in my day but none better than Lowes. Here’s why; they called before they came they came on time and the refrigerator is so big they had a problem getting into the house however they found a way to get it in safely and efficiently. Moreover the set up was extensive and they did an excellent job they explained everything about the refrigerator and made absolutely sure that everything was installed and working correctly and I appreciate their patience and professionalism. Nice job lowes!

I live very close to the store, and have been a regular customer because of the convenience. That has changed this summer.
Today as I reached my car after making a purchase, I noticed one of my bags was missing. I ran back to to store and asked the cashier about the missing items. She refused to look around her register, and insisted that she had put it in my cart. I checked my cart again to make sure I wasn’t mistaken, but when I came back in there was a new cashier. I asked for the manager about the missing items, showed him my receipt, and asked him to check about the cash register. He refused to look around the cash register even though we were standing right by it. He said he would help me replace the items, but, as a matter of policy, he needed to see the shopping cart and asked to see my trunk.
When we returned to the store, the new cashier at the register waved him over to the missing bag. He handed it to me without a word of apology. When I explained to him my frustration about the first cashier’s and his refusal to take me at my word and look, his response was «Well, you have your items now.»
When I can home I noticed that one of the items, a kitchen faucet hose, had been returned and sloppily repackaged with Scotch Tape: Parts were falling loose in the bag. I also notice that I had been charged over $ 20, even though it was in a rack of hoses marked in the neighborhood of $ 7.
This is not the first time I bought a new item that had obviously been returned. I also had purchased a smoker that had missing parts, a grill that had been previously assembled and showed signs of use, and a fire dish that was badly dented.
I’m a slow learner, but I’ve finally learned my lesson.

I don’t like being hassled when I’m trying to return something. Sure, unopened spackle may last forever. But I bought a jar for a lower price elsewhere, and one container of spackle is all I need right now. If I need more, I’ll buy more. Right now I just want my money back.

I was greeted at the door when I walked it. The store was clean and brightly lit. I could not find what I was looking for in the lighting department and asked for help. The man walked me over 6 isles away from his station to where the product was and stood there helping me choose the one I wanted. There were a few people in line at the checkouts and I figured it would be a while, however the woman at the service desk called me over and quickly got me on my way. Overall it was a very pleasant experience.

I’ve been here three times, and was disappointed by the staff twice.
Both times I happened to be buying something that was out of stock, so they sold me a floor model. Both times they were missing pieces and tried to sell me the parts that were missing. The staff just generally seemed clueless about what they were doing, and it definitly left a bad impression.

I usually go to Home Depot, but got let down by the fact that HD closed at 9 and I was trying to pick up some stuff. So I did a quick check online and found that Lowe’s was open until 10.
Once inside I found it much cleaner and better organized than HD which was nice. The prices were pretty much the same although the selection was a bit different. I found it less geared to contractors and more geared towards regular individuals. So when buying lumber or construction materials HD is probably still a much better choice, but when going for appliances, fixtures or things like that Lowe’s seems superior.
I also liked that their return policy was much simpler and easier than HD. So instead of having to pick which shower head I thought I liked better in the store I just bought the 2 I was having issues deciding between and bought them both. That way I can try each one out at home and return the one I don’t like as much.