Hinet Home Inspections

First and foremost, I bought a relatively new home (15 years old) and did not expect to find many, if any issues. That said, I thought the inspection was not worth the money I spent on it. Although the inspection yielded 42 pages of information, most of it was trivial, mostly for fluff. I understand that you have to list everything that is found, and take photos.
However, there was a major flaw with building code that the home inspector failed to recognize. Because of due diligence on my part, I was able to talk with the seller about reducing price, even though it was never mentioned in the report. I was told by Hinet that they only report on existing structures on the property and if there are any issues with them. I was also told that if something was out of code, that was not their responsibility. Which I suppose I understand but there was a roof structure, which had less than a 2% pitch, where snow and ice would accumulate. This was never mentioned. State code states a roof must be 10% pitch in order to be in code.
I informed the inspector that he was there on my behalf (kind of an A-​hole thing to say but I’m paying him plenty of money to help me with this long term purchase) and I needed the report to reflect the true and honest condition of the pitch of the roof. It was like pulling teeth, but it finally got done.
Long story short, I would be very cautious in using this company. I’m not saying stay away from them, but I think it’s worth having a second company come by and look for such a large investment.

Bob was thorough and just an absolutely fantastic home inspector really made me feel at ease about my home I am about to purchase! Walked me thru everything and recommended easy remedies wish I could give 6 stars!

We hired this company as a home inspection prior to purchasing our house. Their inspector seemed to know what he was talking about but when it came to details he wasn’t accurate. We just had to replace our AC system due to their inability to be accurate. The inspector said that the AC system was totally fine and even though there was a dent on the top of the condenser from ice falling, it was purely cosmetic. When I approached them about the AC system not working well at all after our purchase their office girl was rude and only wanted to talk over me, they refused to call me back and as I found out they were wasting time till I had received a letter from them stating that it wasn’t their issue and that they were just giving opinions in the report. They claimed in the letter to me that in a phone call that I had with them a few days before I had said the unit was «working», when in all reality I said that the system was «barely working» and had little air flow due to the fan not spinning efficiently. Do NOT use this company, what is the point in an inspection company when there is zero recourse for their mis-​diagnosis of your important house items. I wouldn’t have minded so much but the girl was just entirely rude and needs a serious customer service course refresher. Please use Tiger Home Inspection instead.

You’ve got to be kidding. They LEFT MY STOVE TOP ON for 7 HOURS. Candle on stovetop was melted pretty good. Indescribable how I feel about this. Very fortunate my house did not burn down.

Very disappointed we used these guys. We just had a recent Home Inspection with a different company on a house we walked away from after the inspection yielded items the seller wouldn’t work with us on fixing. The other company was so thorough and easy to work with. Unfortunately they were unable to get out to the inspection on the most recent house we went under contract with. Our realtor suggested we call Hi-​Net. Hi-​Net had major communication issues among their employees. After making the appointment I had to change the time of the inspection due a schedule conflict. The woman I spoke with at HI-​Net never communicated the time change to all those involved with the inspection, she also failed to update the order by making sure we have a water comprehensive test as I had requested when I called to make the change in time. Luckily the realtors involved with this home sale were very quick to jump on the phone to make sure we had a complete inspection. This company is more expensive and their reports are horrible to work with when reviewing items that came up in the inspection. They are more concerned about covering themselves with so many disclosures it makes it impossible to understand their report. Save yourself the frustration and go with someone else. Hi-​Net was $ 100 more than the other inspection company we used a few months ago and the other company was far better to work with and overall better inspection.

First time home buyer who chose Jim Gray from HINET to inspect my home. I did my homework and wanted to get the most out of this process, so I followed Jim around the house in his process and learned much and found much and more about the home. Jim was very professional but casual such that I enjoyed his company through the inspection, and he was very cautious about the boundaries of his role when confronted with my questions! He answered everything thoroughly to his extent possible, and prompted for additional questions before moving on to the next topic.
Even after the inspection, days later, I followed up with a question about his recommendation in the report. Jim was prompt and thorough with his answer and ultimately did his job, which was to give me the information needed to proceed with my purchase.
Thank you Jim!