Auntie Anne’s

I was a frequent customer to this location until last year when waiting for a pretzel took between 10 — 15 minutes IF they remembered you even ordered & payed for one. On this last visit one employee assumed I wanted their nugget pretzels & seemed offended that I didn’t. The cashier finally had me pay after repeating everything twice. There were 3 other employees in the back just standing there. After waiting 14 minutes for my pretzel I left and noticed a lot of flies in my car when driving home. When I got home a swarm of flies erupted from the bag. I don’t think I need to add anything further.

Auntie Anne’s ⁸⁄₂₆ was the worst experience of my life. I will never return. I ordered a cinnamon sugar pretzel– seems like a high turnover item right? 5 – 10 minutes they said, I’m a patient man, so I said ok no problem I can wait.
The man at the register then asked if perhaps I’d like to pay now. «Sure» I said.
I coughed up 3.70 and went to go sit at a nearby couch. 5 minutes pass, nothing. 10, nothing. 15 minutes later I get up and make eye contact with the employee at the register to which he responds, I shit you not, «Are you sure you’re not going to order something?»
In my mind I’m thinking «YOU JUST TOOK MY NAME AND MONEY 15 MINUTES AGO». Nonetheless I kept calm and replied stating that I did, in fact order something. He says I didn’t order anything. When I respond that I am 100 percent sure I did, he asks for a receipt.
«Ok, sure,» as I reach into the pocket of my shorts and grab nothing.
I was so sure I paid for it– I had a 20 before this, now 16.30. All signs pointed to yes, and then it hit me. I DIDNT EVEN RECIEVE A RECEIPT!
So I audibly groan as the last working in the back patronizingly asks me to sit down while they work on my order. Sorry, but I’ve been waiting 20 minutes for one of your most popular items. Finally, after waiting ages, the third employee, the only one with any competence at all says «OOOHHHH Nate? Yeah we threw away your receipt, sorry your order will be here soon. Another 5 minutes and I am, finally, eating my pretzel– which was delicious.

Auntie Anne’s is normally a great snack stop for us! However this location was not.
This past Sunday we had gone shopping at the outlets as I’m sure you have guessed! We are from out of state so for us its really fun to get away and hang in NH for part of our weekend. Plus it was on our way back from Boston! So it made perfect sense to stop at the outlets.
So around 11:00am or so we end up here wanting a snack. To our surprise we found Auntie Anne’s! They are in just about every mall that we visit. Normally its a pretty consistent visit for us. I mean lets get real all they serve are pretzels and drinks! So we know what we are buying.
However the staff here was far from helpful. In fact they didn’t seem like they wanted to help us at all. They seemed more annoyed that we showed up when we where the only people there at this time of the day. We each wanted a Pretzel but they only had one there with no salt. I can’t do a lot of salt personally so we ended up only getting one and that wasn’t a problem we understood that it was still early for them. But the main issue came when we got our drink. We also ordered a medium Dr. Pepper with no ice and I kid you not that it took all 3 of them to give us our drink. One started to fill it and then they just walked off! Then the 2^nd girl came up finished off filling it and then starting talking to each other while the 3^rd one topped it off to finally give it to us. Then we stood there looking like morons as we waited for our garlic pretzel. This was also made incorrectly. They just added some powder stuff that didn’t even stick to the pretzel. Where at other locations they dab some water on the outside of the pretzel and stick it in face down so that it STICKS to the pretzel. Just sad how such an easy process can be made so hard… I don’t understand it I guess.
Needless to say we will be returning to the outlets pretty often as its not to much of a hike from Burlington, VT. But we will stay clear of this place. It’s just sad to rate this place so low when normally we like this chain. They need to fix their customer service issues and train better staff. The job does not seem overly difficult unless you make it that way. Who knows!
/​End of rant

Awesome pretzels, they are very good.
In my opinion the up sell pitch for lemonade, dipping sauce and other things is a little bit on the annoying side but they are required to do so by corporate.

i just stopped by the other day, craving a nice warm delicious pretzel and low and behold i just caught out of the corner of my eye, a woman rolling the dough with her bare hands! ewwwwwwwwwwwwwww!
i hope that she washed her hands, if not everyone will be sick.
um, management, please have your staff put on gloves, thanks, im sure the board of health will not want to come here and give you the same lecture.
thanks!

It’s a pretzel stand. A chain pretzel stand that tries very hard, but somehow just misses the mark. The best pretzels don’t require butter (or butter flavored oil) to hold the salt on. Just picked up a snack and tried it yet again. And as always, pleased, but still disappointed. The best thing that they have going for themselves, is it is a great warm salty snack

I enjoy Auntie Anne’s Pretzels, which offers savory & sweet pretzels, dip sticks, pretzel dogs, and iced cold drinks. I enjoy watching them make handmade pretzels using fresh dough. My favorite snacks are the Almond and Cinnamon Sugar Pretzels, which come out nice and hot and enjoy with a large iced cold lemonade! Very good!