Ulta

When you drop a bill plus some you should get a level of customer service that isn’t ice cold. Terrible service. The checkout girl was very rude. I told the girl I couldn’t find the 2 perfumes I was looking to buy. She said if they aren’t on the shelf, they don’t have them. I said, well, can you help me look? She grunted and then came over, and found both.
I would have spent the money elsewhere if I found the prices to be equal with shopper points.

I have been a faithful Ulta customer having spent thousands of dollars over the years but after my first experience with this location, I know I will not be giving this particular store my business. I am not overly sensitive and very rarely produce the 1-​star review.
I recently moved here from Atlanta. Before I moved, the girls at the Buckhead location turned me on to the Stila One Step Correct and the illuminating foundation after being a Bare Minerals girl for about a decade. They were always very helpful there and very eager to come over to assist and make suggestions.
This past Saturday, I went in looking for that Stila illuminating foundation at this Mercato location. Their Stila selection is a bit limited. I stood over there for a bit making sure I wasn’t missing anything. Not only could I not find my foundation, but nobody ventured over to help. There seemed to only be one makeup artist/​sales associate floating around (on a Saturday) and she was already helping someone else. I finally gave up and went to the register.
This is where I was left truly disappointed with how I was treated. I asked the associate if she carried this particular Stila foundation. The way Stila is spelled, it could easily be interpreted as sounding like «Steel-​a» or «St-​eye-​la». As I was just recently introduced to their products, I was pronouncing it in the latter form. Well, apparently, that isn’t the correct way. This girl first told me that she didn’t know what I was saying so she couldn’t help me – somewhat rude. Then, she finally asked the 2 other associates that were ringing up customers. They knew immediately that I was asking about «Steel-​a” – duh. This chick begins to laugh so hard she has to cover her mouth while trying to ring my Mom up the rest of the way. Grow up! Really? I am not going to come here to Ulta to be belittled over makeup products. How about, «I’m sorry, Oh! Stila, let me help you» instead of laughing at me like a stuck up preteen.
I am going to take my business elsewhere for a while for my makeup needs. I will probably give them another shot when they open the 951 location.

Wife has been going there for quite sometime to get her haircut with Dean… Today he absolutely outdid himself… He listens, does what the customer asks, he has a great personality… THIS is who you go see if you want kick ass hair!!!
I have no issue with paying good money for her hair when it looks this good!!!

Ok for grabbing a few things but don’t carry enough high end products.

No employee is going to pay attention to you here unless you look like a wealthy lady in her 50s, looking for a special moisturizer for her yacht outings.
I would always go in here looking to spend around $ 100 or more, and because of the AWFUL customer service, I never do. The customer service here turns what should be a happy and fun experience into a dreadful one. I come in here hopeful that it will be better than last time but I always leave feeling under appreciated and angry.
During one of many visits I’ve taken to this store, I came in to buy dry shampoo and new brow routine supplies. Walked in. Wasn’t greeted. Employees just glide past me or chat to each other behind the counter. I get my dry shampoo and head towards the Anastasia brow section. I stood there for almost half an hour, just desperately researching product reviews on my phone, just hoping SOMEONE would come and help give me a second opinion on what colors would be best for me.
Well,
they never did. The employees just stayed chatting to each other and completely ignoring me. Did I mention there was probably only around 5 other customers in the store? I did not leave with all the essentials I needed and was looking forward to starting a new brow routine. I took my money elsewhere. I agree with Yogi G. about cleaning house and getting new staff. Maybe even some CUSTOMER SERVICE TRAINING?

Love the hair salon. Finally found a stylist that knows how to razor cut in this town.
Professional, reasonable, late hours, great location in Mercato.
Get points for hair cut to use for free makeup, etc.
Browse and shop while you wait. Go shopping next door at Nordstrom closet afterward.

My expectations were low based on the other reviews, but I took a gamble with the salon on a rainy Saturday afternoon. Plus Points: 90 minutes before my scheduled appointment, I received a call that my stylist was running late and would it be okay to push my appointment 15 minutes. Fine, no problem. Minus Points: 15 turned into 40 minutes. Minus Points: there was no comfortable place to wait, I was told that I could walk around the store. Minus Points: while waiting nearby, one of the same 2 young girls that «checked me in» not 5 minutes earlier asked if she could help me and rolled her eyes at me and rudely retorted when I questioned that she really didn’t remember me. I took it a lot lighter than I normally would have since the reviews had me prepared. Plus Points: when finally directed to waiting chairs (uncomfortably close to clients currently in chairs) I was offered water by a friendlier staff member. Plus Points: 3 clients currently finishing up services were very happy with their cuts/​color/​conditioning and the stylists were very personable. [at this point plusses have canceled out minuses and I’m neutral about the salon]. My particular stylist’s performance aren’t factored in to my overall rating. I had my hair trimmed and styled. Instead of shampooing, the stylist opted for steam infusion. I’m guessing that was an extra charge because the posted menu of services (I think it was $ 46 for a cut and style) didn’t match my $ 51 invoice. I had to restyle my hair to add volume when I got home. The makeup application was acceptable, but it took way too long, and that also had to be blended in and toned down at home. Check out was fast and easy, and the cashier was friendly and pleasantly explained their coupon policy and points benefits.
I had been their once before looking for a specific item and walked around the styling tools at least 4 times for probably 20 minutes until I found what I was looking for. An associate never offered assistance.

This place has potential, yet the staff lacks in costumer service. I think it’s also a bit over priced. Every time I have called to make an appointment I have been tossed around, placed on hold numerous times and sometimes hung up on. Their manners on the phone are worse then in person. I do like the eyebrow bar. I think the GM needs to come in a make a clean sweep of staff and hire on new and more refined employees… They most likely could use incentives. I’m currently in search of a new place to have eyebrows done quickly because I can’t take Ulta any longer.

I went looking to spend a few hundred dollars on products. I was never asked if i needed help, most of the products on the shelves were empty, the two girls at the front desk just sat up there talking. It was the worst service i have ever received. I ended up leaving with only 2 of the 10 items i went to get and found a sophora to buy the rest. It was terrible and i would never go back.

This is one of my favorite stores, but I’m not overly impressed with this location. The employees, mostly the younger ones, are SO UNFRIENDLY. Wow. If you dislike your job, find a new one.
The shelves were not stocked, many products having complete holes. What a disappointment.

For a high end cosmetic/​bath & body store I would hope that when someone walks in here they would get outstanding customer service.
Well I accompanied a woman into this store, and found that the staff was paying me more attention, than to her. I informed them that she is the one who is here shopping and needed a big ol’ bag as she was here to do some damage to my credit card.
Well she ended up spending about 45 minutes in the store, spending over $ 500 in the store, and was only asked once if she needed some help. When she was asked she said «yes, I’m looking for Organix Shampoo». The lady showed here where it was located then walked off. She didn’t even offer the simple phrase, «anything else that you are looking for» to provide any more assistance, she just walked away.
Pretty crappy service for a high end store as this.

My daughter and I love this place. It’s like a candy store for children. So much color and sparkly stuff! We both love to get our brows done at the Brow Bar from Christina. She is FANTASTIC. Best there is. Seriously.
I have been in and out of this store on many occasions and do love shopping there. The place is always clean and the employees are very helpful. They should however, not have hours listed for the brow bar as a lot of times no one is there when they should be staffed. I have been to the brow bar on more than one occasion and had to come back another day due to the mis-​representation of hours.

This is the second time I go to the Ulta Salon for my hair. Let me first start saying What a Great service and impeccable treatment I received from Nancy. She is so meticulous and polite, you just don’t find people like that anymore. My hair is gorgeous!!! I had been to several places in Naples previously to this experience and never got satisfied with the results. But I do have to say: GET NANCY!!! She is a joy to be around and her techniques are PERFECTION!!!

I am/​was a regular customer at Ulta. I went to the benefit brow bar and waited for ²⁰⁄₃₀ minutes while another customer was getting her brows and makeup done. The assoc spoke to me and knew I was waiting for her. Another assoc came over after 20 minutes and asked if we needed help and I explained we had been waiting a long time for the brow bar. She said does the assoc know you are waiting for her. I said yes. She came back 5 min later and said the brow girl had left for the day. I had just seen her. The brow bar sign said until 5, it was 3: 30. The mgr said that was just a guideline and I could make an appt for the next day. No thanks. She had snuck out knowing I was waiting for her. I did notice a young man in a suit that came in behind us and waved to her and was skulking around. Maybe this is why she had to leave.
I used to get my hair cut and colored there and spend $ 100 + monthly on other stuff. I will have to drive to sephora now but at least they won’ t walk out on me. I felt disrespected.

What a beautiful area, right next to Barnes & Noble. I left B & N still had some time to spare so I walked in here. Darn, darn this is a very dangerous store for any lady that loves cosmetics and perfume as much as me. Color, more color, fabulous fragrances, nice products to choose from with a very friendly helpful staff.
Not really needing anything I find all this great stuff, sparkly eyeliners, Lorac shadow palette with beautiful brown’s, shadows from Ulta brand and more eyeliner in various colors. I was approached by a sweet sales girl asking if I needed any help but from the looks of it I was doing fine all on my own. They have some great product lines both in cosmetics and hair care, my only wish is please carry Lancome. That is the only mascara I use and would love to be able to purchase it here.
As I waited in line this older woman was spraying perfume on herself, over and over, this crazy lady must have sprayed ten different perfume’s on while I stood in line. OMG, seriously I was gagging, coughing very loudly, I swear I could not breathe from all the fumes. The poor young girl behind the counter did not know what to do. The ladies husband was standing next to me but he obviously was to busy looking at my rack to care that his wife was literally killing me.
I rushed to the counter and told the girl please get me out of here. She apologized and worked diligently to get me out in a hurry. I spent way to much money for not needing anything as usual. But cool, got some fabulous new makeup and this makes me very happy.
Now if only they could do something about other crazy, inconsiderate shoppers.
Clean large store, and stocked with many items. Score, love you but I really need to hide when I see you.