Ideal Image Naples

I bought a 9 session package when I lived in Naples in 2011. I thought this was a national company so I committed. Had 6 visits with good results. Staff was very good. Long story short I moved to the panhandle after the first 6 to find there were no ideal image locations closer than 5 hours from me. Made the drive once to Orange Park and was treated for 15 mins and told not to come back if I didn’t need it. Didn’t go back there. When coming back Naples recently for visits I scheduled visit number 8, 7 on bikini area because the Orange Park location «saved» me a treatment when I had made the drive. They treated me and I said I’d be back in Naples in Nov. I made an appointment for what I thought was the last treatment of my package and was told when I arrived by the rude girl at the desk that I would have to pay 145 dollars. When I asked why, she told me the package is only good for two years. I explained my move and why I hadn’t finished them and all she said was «do you want me to print out the contract to show you the two years clause?» I said no and paid for two of the three areas. After I explained my situation to the technician (who was new but very good) she said she would go up to the desk to see what she could do. Front desk girl shut us down by saying we had already gone over that. I asked why they treated me for free in August and she said «I guess you got lucky».
Because of this experience I will never go back for any touch up treatments in the future. I’m sure I can find somewhere cheaper than what they charge for their «lifetime price». I won’t be giving them any more of my money after the last visit.

Ok, here is the deal. Is it expensive to have laser hair removal? Yes. Do you want to have unwanted hair removed? Yes. Ideal Image removed ALL my unwanted hair. No problems, no complaints, no hair. Isn’t that what you want?
Everyone that works there is kind and courteous.
I could not be any happier. The only problem is that I wish I did it sooner.

Truly Disappointing. I paid $ 8,000 for my services and was promised complete hair removal by the end of my sessions. I had each of my respective areas treated 10+ times and my hair is worse today than it was when I began this journey. Not only did the treatments not work, they are extraordinarily painful, my skin had adverse reactions and blemishes. I made sacrifices in regards to lifestyle choices as I am a very active person who exercises daily and I was told not to sweat/​overheat my body post treatment. I live in FL and I avoided being at the beach and in direct sunlight, and again sacrificed exercising/​sweating on treatment days, stayed indoors on expensive tropical vacations, and was left in discomfort for days after each treatment.
I expressed my dissatisfaction on multiple occasions throughout my treatment. My technician tried her best to ensure that the affected areas got the proper treatment, but never did I hear from management about my complaints. I have more hair now than when I started. My skin breaks out when the hair grows back. It was a huge mistake.
I never received a survey or a call about my satisfaction. The staff turnover from when I was sold the treatment to when I finished was alarming as well. The current staff wanted to blame the former staff for their «promises», but never did anyone with authority try to make it better.
I would advise going elsewhere for your laser hair removal needs. Feel free to message me. I will be writing to the Better Business Bureau next.
goodluck.

I have had great results from ideal image. After two treatments my hair was 50% gone and after five treatments it’s 90% gone. I have not had to shave in a long time. Staff is kind and courteous. Appointments are easy to make.
I do, however, think their prices are very high. For a lifetime of being hair free, maybe it’s worth it!

I am writing to express my disappointment with selecting Ideal Image for my needs. I wonder if they even care as I have never been sent a satisfaction survey and their website has only one method to contact them. When I first visited Ideal Image, I was told that I would be completely hair free. My sales person was extremely confident with how pleased I would be with my results. I purchased what I consider to be a VERY EXPENSIVE 9 visit package, but I thought to myself… «these guys are the best» so I made the commitment. Not only have I received the worst hair lost results with Ideal Image, but these treatments have been the most expensive by far. I am comparing their facility to 3 others. And to add insult to injury, since I require more than 9 visits, I now have to pay for my sessions. Additional sessions were supposed to be for «touch-​ups» down the road. However, I am paying for them despite never having seen the results I was promised I would see with the initial 9 treatments. How can I possibly recommend them to anyone?

Have. No complains at all, staff is great and they take their time for each client :)

Total bait and switch operation. They try to sell you packages of 9 – 10 treatments when most people only need 5 or 6. They inflate the prices so they can offer a «discount,» but only if you pay (for more treatments than anyone should need) at the start. They should be shut down. They don’t even deserve 1 star. Try
instead. Sabrina is a wonderful, skilled person who provides laser treatments at less than half the price.