Germain Honda

This review is for the purchase of a Honda Certified Pre-​Owned Honda CR-​V. I had an excellent experience throughout the buying process, from the time I expressed interest in the vehicle via email to the time I drove off the lot.
Tim Stack was the Pre-​Owned Advisor (sales guy) that I worked with, and he was fantastic. Tim’s communication was thorough, informed and professional. I’m from Fort Lauderdale and had to drive to Naples to buy the CR-​V. Tim made my partner and I feel comfortable, he had a great sense of humor, he knew the vehicle very well, and he guided us through the entire process with a smile. Great guy. He never pressured us or tried to talk me into something I did not want.
After establishing that I would by the car, Tim introduced my partner and i to Freddy Sturman, the Business Manager (finance guy) to conduct the transaction and sign paperwork. Again, Freddy was also an amiable guy who made my partner and I feel very comfortable. He was not overly pushy, he was quite patient, and we even shared a few laughs.
Lastly, Tim’s manager Mike was great too.
The main reason I felt comfortable buying this vehicle is because I had read Germain Honda’s online reviews from various sites like Unilocal.Across all the sites, they were consistently great and well-​above-​average for a car dealership. Now I know why.
I highly recommend Germain Honda, and can’t thank them enough. I love my new CR-​V!
Sidenotes: I financed my car loan with an online bank prior to coming into Germain Honda, I did not have a vehicle to trade-​in because I had previously sold it on eBay, and I purchased an extended bumper-​to-​bumper warranty with the CR-​V at Germain Honda.

I have been a Germain Honda customer since i got my very first brand new car in 1998. Always great customer service and a fair price. But this time Davis Walker-​Hughes help and customer service just blew me away. His product knowledge, courtesy and patience were A+. Euri Gonzalez, the financial manager was the same way. I love my new black on black HR-​V 6M. I wish them more success in their new location.

Purchased a beautiful certified Honda Civic from Mr Stack. We were treated extremely well. The «no haggle pricing» takes some getting used to, but we feel we got a very fair price. Will definitely go back in the future.

It’s been almost a year since my purchase of my 2015 Honda CR-​V and I couldn’t be happier with this vehicle. I was in Germain Honda service for an oil change and rotate tires on 3÷1÷16 and had Shaina take the car in for the procedure. While waiting I talked to a young man about issues I was having with tech things on the dash monitor. He was very helpful and I now know much more because of him. Thanks to him, Shaina and the mechanics for all there help-​getting me in and out in less than an hour. By the way, I’m still thinking about that little Civic they lent me last year…

I found the personnel courteous and kind.
I was steered to Honda by a previous satisfied customer for their reliability and safety. Looking forward to a long relationship!

I love my 2016 Honda Civic!!! I received nothing but the best customer service from everyone from, the sales manager to the service department! It was definitely worth the drive from ft Myers. I will ONLY purchase my Hondas from Germain Honda of Naples! Anyone that posts a negative review for this dealership probably walked in with a bad attitude and an unrealistic expectation!!!

Dishonest salesman and sales manager. Lied about equipment and features of vehicle, a Honda. Shouldn’t they know the product?

Really cannot say enough about our positive and productive experience yesterday with Bryan Koser and his Germain Honda sales colleagues, for the lease of our 2016 Honda Pilot SUV.
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Very best car buying experience for us to date.
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Prior to the lease of the 2016 Pilot, we owned a 2005 Pilot that we had serviced at Germain Honda for 3 ½ years after moving to Naples. Excellent service from Germain Honda and it is always not so easy to trust the place you have your vehicle serviced. Because is so easy for a vehicle service provider to play on your ignorance. I trust Germain Honda service.

After visiting the dealership two times to learn more about the new Honda Pilot, I scheduled an appt with John McDonnell. For the majority of an afternoon, John and Ben worked with me to get me in the vehicle I most preferred. After coming to an agreement, I decided to purchase and the process went unbelievably well. Efficient and hospitable staff made the somewhat dreaded task of signing paperwork tolerable. Grateful for this positive experience!

My 10-​year-​old Honda Accord with 215K miles was growing less dependable, so I decided it was time to buy a new car. I went through my bank’s car buying program to secure a good deal. Brett was a knowledgable, helpful, low-​pressure sales rep. I would buy another car from him in a heartbeat.

We recently renewed our lease with Karen. She was so kind and professional. I went to the dealer with a young child and she was very accommodating. Our experience was pleasant and we are very happy with our vehicle. I would recommend this dealership when buying or leasing a vehicle.

Been a fan for several years. Professional, reliable, expedient. We highly recommend going there to purchase or service.

I walked in not sure what to expect. I was in there a year ago and the place was a dump. Apparently was recently remodeled. Everything looked clean and new. Now looks more like a spa than a car dealership. Karen Atwell came right up to me and greeted me with such a friendly smile. She asked what I was looking for and brought several cars up for me to look at. They had literally hundreds of cars to choose from. She was very patient and trustworthy. Best Car Buying Experience Ever! And I would definitively buy from her again! Thanks Karen! Great people, great experience, and the best deal. I even got a lifetime warranty for free!

Came to this dealership because I was fed up with FORT MYERS Honda. I was greeting by Brett which was nice because nobody greeted me at Fort Myers Honda, had to get someone to help me. Brett and Bill helped me on talking numbers and working out a good price for both of us. They were patient with me since I couldn’t decide on the numbers and color of the car. Overall, good customer service. Left HAPPY as a first time buyer. Will be picking up my brand new car on Monday! Also, they gave me a great deal with Honda loyalty. Saved me $ 500.

Quest é camorra!!! Honda fit lx price 17.255 lease option 262 a month for 39 months with 3000 down payment total 13.218 end of lease buy option 11.250 total payments 24.468 what kind of deal is this? Al anem a kilammuort!!!

If I could give them a zero I would.
This place has gone downhill the last couple years, what gives? We bought 2 cars from them, given them our business countless times.
They will not return calls. We drop cars off and no one lets us know what’s going on. Leave messages, over and over, no response until we threaten to speak to the manager. We think the receptionist is overwhelmed.
Heck they still have not followed thru on the air bag recalls. Last Oct they promised I was on the list and would give me an appointment, every month after I call and still nothing. So guess they are waiting for me to get into an accident and sue?
When we can get away, we literally drive up to Gainesville for service.
Gator country knows how to treat their customers. They also have a large team to care and greet you. Unlike Mr Cheapo Germaine. Yea, he’s got a reputation in this town and it shows.

I was treated as if I pulled up in a Rolls Royce! From start to finish when buying my new ‘used’ car… i felt at home and happy with my purchase. Even after a week, when i found a few things (paint chip, missing piece, ect) they fixed everything, filled my tank with gas and washed/​vacuumed my car. Let me take a loaner out to get to work. These folks know how to sell cars!

I always dread buying a car from a dealer – in fact I usually use a broker. But with a daughter moving to Florida, we needed a good used car, and to buy it sight unseen. I have to say, the folks at Germain Honda were fabulous – fair in negotiations, outstanding in service, and showed themselves to be people of integrity. What more can you ask of a car dealer?