Eyeglass World

Had an absolutely outstanding experience at this location. Stephanie is amazing. So sweet, kind and helpful. She was very personable and knowledgable about the products. Will def. be back when I am in town. Thanks Stephanie!

Great experience. The staff was super helpful and kind. I would recommend them to anyone. I got 2 pairs of glasses and when I had an issue with one (my own fault really) they had me fixed in no time.

I was in eyeglass world today and was blown away by the professionalism show by the staff, especially the the manager Heather. There was a woman in there today that was completely irrational and she dealt with her with the patience of a saint. She did everything she could to please this woman but nothing was good enough. At one point the woman complained because she could hear one of the sales people breathing. Like I said irrational. I was shown excellent service in the middle of all of this chaos and would like to recognize the staff for their outstanding patience.

Staff was very helpful and friendly. My glasses are beautiful and they were made the same day!!! The store was bright and clean and the selection of frames was massive.

One of the worst experiences yet with eyeglasses! Optometrist was fine… prescription seemed
accurate.
Personnel At the store not so much… first off the clerk added additional insurance for 4 pairs of glasses which we did not ask for. Check your receipts to make sure you didn’t get scammed for this add on without your knowledge! When a replacement pair of glasses came in they were not what I ordered. They used the original pair I had rejected earlier so again we had to re-​order the glasses. I was told they would put a «rush» on them. By now it’s been almost a month since the order and I still do not have my second pair of glasses. When I first called yesterday to check status (after a week) I was told that glasses were already shipped. Today I called and was informed by a second clerk that they were being shipped out today. Well, which is it? Every time I call for info I am curtly told that THEY will call when the glasses are in. I guess they don’t like their customers calling? Too much work? When I asked to have the insurance they charged us (without asking) credited, I was told that the manager had to do that and she wouldn’t be in for an hour or so. Really? Eventually after becoming agitated and insisting we wouldn’t wait, one of the employees was «kind» enough to redo our receipt and refund the erroneous charge. At any rate, draw your own conclusions. Oh, and by the way, the 2 for one is just like all the other places offering Bogo… not really buy one get one. It’s a scam to sell you 2 pairs. You’re better off going somewhere with a special on one pair.
One plus for this place is they have an awesome
selection of frames. That’s about it!
This is an update to this review. I was emailed by someone at the corporate offices concerning this poor review. Surprisingly, I guess they do care about their customers. At any rate, I went to the store today unannounced and asked for
My 2^nd pair of eyeglasses, which, I was told, was on the UPS shipment due to arrive. Due to the long wait and inconvenience, I was done waiting and asked for a complete refund. There were no questions asked and since my invoice was within the 30 day return period, I was given a full refund by the store general manager, Heather. I was even allowed to keep one pair of glasses no charge. No hassle return. So, long story short. I may not buy from Eyeglass World again, however, I feel I was treated fairly with this return process.

Let me start by saying I didn’t order glasses from there, so I can’t comment on that part. I did look at some and the girl was very helpful, but I wear contacts 99% of the time so I decided against them. I will say that the customer service At the actual doctors is AWFUL. They wrote me the wrong prescription, then of course I had to go back to get the correct one, and have been trying to order contacts for 2 weeks, but I call, get put on hold for 5+ minutes every time, and end up giving up and hanging up. I would not recommend them to anyone!

I couldn’t be happier with my visit to Eyeglass World. The staff were extremely friendly and we were greeted as soon as we walked in the door. Heather was so very helpful, even going as far as calling two other locations to see if they had what we were looking for in stock in their store! Will definitely return again and recommend to others! Great job, Eyeglass World!

Staff was incredibly helpful and friendly even though they were extremely busy. I never felt rushed and I was give undivided attention while trying to decide on frames. I was given great advice on what frames would be best for me. I brought my brother in as well and he was given the same professional treatment that I was shown. I would recommend this store to anyone in need of glasses. Easy, pleasant experience.

I can’t believe how fast my glasses were done. And phenomenal quality. The staff were friendly, helpful and professional. My optical dream come true. Thanks

Skip this stop and save yourself the aggravation. Inexperienced staff with indifferent attitude. Do not allow them to access your insurance as they can (and will) charge you even if you don’t buy.

After the a bad experience with Eyeglass World in a different location, a manager contacted me to try to make it up to me. However, this time I visited the Naples store. Eyeglass World offered me any pair of glasses at no cost. Chelsea, was very helpful, she helped me find the best pair of glasses, had a lot of patience with me because it took me a while to pick my frames and even offered a better quality of glass than the one I had before. I could not be happier. Thank you for everything! Excellent quality and I am getting my frames about a week before promised!