Women’s Center For Health

This place rocks! Dr. Olson is my favorite, BUT I have seen everyone. They delivered both of my babies. Dr. Veirling «fixed me up» after the birth of my son (my last baby) and I am back o my pre baby self again. My husband and I couldn’t be happier. They have gone above and beyond to keep me healthy. I have PCOS and Dr. Olson closely monitored me during my pregnancy while having a large ovarian cyst. I always feel important and feel these Dr.‘s truly care about my health. I could go on and on about this practice. Run, don’t walk to this place!

My experience with this medical group has been excellent. I did not wait long to see my doctor. The few times I needed a fast appointment, I could get one the same day or the next day. My surgery went very well. Dr. Olson has done hundreds of these procedures, and that is what I want in a surgeon — experience! The support staff always called me back the same day or early the next day, and Darlene and Stefanie were particularly helpful and empathetic. No question I asked seemed too trivial for the doctors or nurses. And when I asked to schedule an appointment just to ask more questions about my surgery, the staff was very accommodating and Dr. Olson answered every questioned I asked. He is very up to date on the latest research. Good surgeon. Good staff.

I have been a patient of this practice since April 2015 as I found out I was pregnant. First of all, I have never had better doctors, nurses and staff at a doctors office than I have had here. The front desk is always courteous and welcoming as well as whenever I call to schedule an appointment or just ask a question for the nurse or doctor. The nurses for the docs are great too and always show the best care and interest for your situation. Then, we have the doctors. I saw mostly Dr. Olson, Dr. Vierling and Dr. Josupait and I cannot say how much I was impressed with them. They immediately put you at ease by making the environment casual by having normal conversations with you and I never once felt rushed when meeting with them. In fact, several times we would find ourselves chit chatting about something not related to my pregnancy. As far as the delivery of my son, the doctors on call (Vierling and Josupait) were EXCELLENT!!! I cannot thank them enough and would highly recommend this practice to anyone.

I have been going here for over 10 years. Every time I go I say I need to find a new gyn. To start, most of the nurses are not friendly. No smile, no compassion. The doctors however are good, buy you need to request one otherwise you see a nurse practitioner!

I used this practice for several years. The front desk staff was always extremely rude. On one occasion, the woman may as well have gotten on a loudspeaker to announce my social security number to the entire building. One other occasion, the NP wanted to run a blood test. My appointment was near the end of the day, and the nurse drawing my blood was in a terrible mood. At the time I was REALLY bad with blood draws, and nearly passed out anytime I had to have it done. I tried to explain this to the nurse, and she was completely unsympathetic. I tried to make pleasantries, asking how her day was, and she replied «Terrible. I’m already late leaving, and now I have to stay to draw YOUR blood.» Lovely… like I wanted to be there having my blood drawn either! The next day I called to speak to the office manager about how rude the front desk staff and nurse were, but I got the rude receptionist, who *surprise, surprise* just gave me attitude, and was completely unhelpful. I gave up entirely, and have never been back to this practice.

The nurses were really rude and treated me like I was scum off the bottom of someone’s shoe. The nurses didn’t answer my questions with real answers at my appointments or on the phone, and they never called me back about my concerns until after they closed to tell me to call back tomorrow when they had 2 hours to call me back. They were more concerned about their tests than to listen to me. I really needed a Dr’s Note for my job because I work in 2 restaurants with heavy boxes and physical labor, so I ended up going to my PCP to get one instead. They were willing to write me a prescription for Birth control at my 6 wk postpartum but I never got one for prenatal vitamins only from my pcp.

I unfortunately echo some of the other reviews. My care from Dr. Anderson has been amazing and nothing but the best. But, the front desk and support staff at this practice are so very rude and unprofessional that on several occasions I have thought about leaving this practice for that reason alone and am now to that point. In a place where so many times people may not get getting good news or may be calling because they have a scary or legitimate concern, the staff should really be more understanding, patient and compassionate. With my first pregnancy, I had some issues and I was of course scared, not to mention emotional. I wanted to schedule my appointments when my husband could be there too. The front desk staff ROUTINELY made me feel like it was a burden for them or that it was unreasonable and I left there in tears more than once because of the way they made me feel. Recently, I tried to call to get some information about some records I had requested and the receptionist was very short with me and rude. She was rushed and did not take one minute to listen to what I was trying to say. It may not have been important to her, but it was to me. There are too many other good options for OB/​GYN out there to continue going to a practice where I consistently feel like a burden to the support staff. I have enough other concerns and worries, to have them making me feel even worse should be never happen. Sadly, if you are looking for a place that makes you feel welcome, I would not try this practice.

I was a patient at this office for several years. But no longer. If you are considering becoming a patient here you will usually only see a PA for your exams. For me, that wasn’t an issue. You should also expect to eternally owe them a copay. Never mind most insurance carriers doesn’t charge copays for well women exams anymore, I somehow always have a $ 20 balance that, when I question them about it, magically disappears. Until the next visit. Also when you call to make an appointment expect to stay on hold at least 10 – 20 min because no one picks up the line. I was willing to put up with all that until earlier this year.
I’m in my early 30s and my mom had breast cancer. I had a pain in my breast. I see my PA she refers me for a mammogram. Mammogram comes back with calcifications and I am told I need a needle biopsy and to call my doctor and get a referral for a radiologist or I can use the one they have on staff and who I met with. Reminder: My mom had breast cancer. I am scared and crying — just a mess. I call Women’s Center for Health and ask if they schedule the biopsy or do you give me the name of someone I can speak with to schedule it? I was told «if you call someone on your own then you are on your own. We’re not going to help you» Excuse me? I told them I’ve never had to do this before so I don’t know who to call or who calls the hospital because I was told it could be either way. This woman blows me off and repeats that if I want to call someone I can and best of luck to me. I was frustrated and crying at this point, I just needed a point in the right direction, some compassion from someone who deals with this every day. And what I got was nothing but cold silence. I hung up, called back and asked for a manager, who of course was out. I left her a message asking for a call back due to her office staff’s terrible customer service and instead I got a call from the hospital the next day saying the office manager scheduled my biopsy. I never got a call back but I was relieved I had an appointment. Then the biopsy comes back abnormal and I need a surgical biopsy. The Women’s Center calls me with the name of a colo-​rectal surgeon they use. That was it. I found my own surgeon and I found a new OB/​GYN.

I’ve been here twice and only as a twenty something getting annual check ups and refilling my bc prescription. The first time I saw the PA Cris (who is no longer there unfortunately) and was so happy with her and I relieved to find a doctor I actually liked in the area. But, this year when I had to go again and Cris was gone and so I made an appt with Dr. Olson and I don’t think I’ll ever go back. My appt with him lasted all of 5 minutes, he talked a thousand miles a minute and really didn’t care what I had to say about anything. Don’t get me wrong, I was happy to get in and out as my appt was 45 minutes late to begin with, but his «bedside» manner was absolutely horrible. To top it off he made a ridiculous sales pitch at the end of the appt for the med spa. Really not a good time.

Worst place I have ever been!!! The nurse practitioner, Linda, convinced me to do a genetics test due to my age. I did it, but later found out most people do not do it because it is not diagnostic. Anyway, Linda called me at work and plainly told me I tested positive for Downs Syndrome and to give her 2 – 3 hours before calling Maternal Fetal Medicine for a follow up. That was it!!! It was as if she was saying I stubbed my toe!!! Who does that??? That is so unprofessional! I was left bawling my head off at work and was sent home. The correct thing to do would be to call me and ask me to make an appointment to go over my results. Then tell me that there is only a possibility of Downs and that further testing would tell me a diagnosis. She also said the baby would have severe disabilities! Who uses those kinds of words over the phone to a new 1^st time mother to be??? There are so many false-​positives on this test it is ridiculous! And that should have been explained to me from the get go! I truly believe this test is just a money maker for them and they are careless with the way they present it to patients. I work in health care too, and would never tell someone devastating news over the phone! I wouldn’t send my worst enemy here! STAY AWAY!!! Also, their billing is a bunch of bunk! I called my insurance and they said I was covered at 100% for maternity care and delivery because I had met my deductible and out of pocket for the year, yet this office wanted over $ 1000.00 from me! I switched to a really nice OB office that actually had the nurse talk to me immediately upon me calling with my need for care in this SENSITIVE situation! And don’t believe their hours. It says 8 – 5 Monday through Thursday, but it is 8:45AM on a Thursday right now and they still aren’t answering the phone so I can have my records sent to the new office!

My first child, they were great. Very carrying and very compassionate. My Second one. Forget it. After my second c-​section the doctor walked in and said I should have had my tubes tied while they were doing the surgery. Then at my post-​partum visit the same thing was brought up, I should have had my tubes tied. She was angry when I stood up for myself saying that was my husband and my decision.
Then there was the issue with their billing department. My first, I got a call a few days after delivery saying my Insurance paid in full, and i would be sent a check for what I had paid for my delivery. A year later, I finally got a hold of someone at Edward billing who fast tracked my «refund». This time. It has been a nightmare, partly because we changed insurance at the new year, and with ACA they are a little slow on understanding what is covered. Their billing department just billed my insurance for my «antipardum» which is different from Prenatal and postpardum apparently, (I delivered in February) and since I paid the full amount, and now insurance paid, I called yesterday for the balance of my «accounts» and see if there was now a credit. I was screamed at for 5 minutes that they never agreed to the payment plan I paid them (100/​month) and there wouldn’t be a refund even if insurance paid. And now because I called, I am going to be billed $ 25, for the call. I called back for the office manager who i’ve had to bring in on a lot of phone calls, and have yet to hear. Until then I’ve paid her $ 25 via my bank’s website, and moved to another Womens Center in Downers Grove, who did not suggest right away that I get my tubes tied until I am ready. Is willing to work with my insurance, and despite their repeated request for my medical records from WCH, is going on what I can provide them, and is working with me on my family needs.
I wish Sue Merch would move to another practice, along with Anderson, they would be benefited at a new practice.
Stand up for yourself, and carefully review bills. also ask for copies of all the tests ordered… you never know when they will decide to release them.

First I’ll start off with everyone IN the office is very nice (Plainfield office). However, I only saw Dr. Anderson 2x throughout my whole pregnancy, and she wasn’t the one who delivered my child.
In the end, I was left with almost $ 1000 in medical bills from them, I had insurance and the office NEVER told me that I would have to pay for the ultra sounds that I had every two weeks, due to Hypertension during pregnancy, these to me should have been covered because I would not have needed them had I not been pregnant. If I had known I would be charged for them and the non stress tests I would not have authorized or done said ultrasounds. I was on a payment plan and was 60% paid off, I haven’t received a statement since August.
Yesterday got a letter from collections, I called the office and the woman said they mailed statements out and they are not responsible for the mail, well neither am I, I wanted them to take it out of collections and I would make a payment. She said not their problem. I should know I have been a little preoccupied since my mother passed away 7 weeks ago, she wouldn’t even let me explain without her getting rude.
So just a warning 2 months they sent you to collections!

The review is for Dr. Anderson because she is truly a gem. She is a professional, intelligent doctor and I’m grateful I found her. She has a large clientele so you have to make appointments with her in advance because her schedule fills up quickly, but she is worth it. I had some female issues and concerns and switched gynocologists a few times before I found her. Dr. Anderson takes the time to answer your questions, shares her insights, and gives the best health care possible. She isn’t quick to run additional tests or procedures, she takes the time to get to know and understand your body and needs.