Wehrli’s Vacuum Center

I have never been treated so poorly as a customer by any business! I took a 10+ year old vacuum to get a new cord to Wehrli. When I dropped off the vacuum, I was greeted by a nice man and explained that I needed a new cord (I had electrical tape around the cord, which he noticed and commented on). He told me they would put a new cord on the vacuum and clean it up a bit for $ 40.00. I didn’t really want to spend $ 40 on such an old vac, because I only spent $ 90 to purchase it in the first place. However, I couldn’t find exactly what I wanted at any store and this one is perfect for my needs.
I was told the vac would be 7 — 10 days. Around 7 days later, I received a call saying the vac was ready for pick up so I made a point to get there to pick it up that day. On the phone, Bill told me that he found a hole in my filter and put a new one in for $ 20!!! When I got there, the man who was there when I dropped it off was at the shop, and the same electrical tape that was on my original cord was still there. So I asked about the tape and whether or not it was a new cord. He said, «I put the tape there, and Bill didn’t tell me it needed a new cord.)» I said, that was the sole purpose for dropping it off for repair (although, it was the same guy who I left the vac with in the first place and I was the one who put the tape there). So, I left the vac there for a few more days and was told that I needed to speak with Bill about the extra unexpected charges.
When I went to pick up the vac the second time around, I brought my husband with me. When we arrived, Bill was at the shop. I asked Bill about the unexpected charges and told him all I wanted done was to put on a new cord. He gave me the new total of $ 72.00!!! He said they gave the vac a tune-​up ($ 40.00) a new filter ($ 20) and the cord ($ 12.00)! The only thing I asked for was a new cord!!! Bill got very angry and started shouting at both my husband and me. I told him I didn’t ask for any of those extras and that I had an extra filter at home. So he took my vac in the back and put my old filter back in. He went as far as to say that if he could put all of our dirt and hair back into the vac he would! He literally took the vac and told us we couldn’t have it back unless we paid for everything. Bill also became very angry with my husband and was shouting at him telling him to be quiet because he wasn’t there when I dropped the vacuum off so there was no way that he would know what was said. Actually, Bill wasn’t there either, so I don’t know how Bill would know what was said.
We settled very angrily at $ 40, and I was told to never step back in his store. Believe me, Bill, I never will!!!