Walter E Smithe Furniture + Design

We received our delivery on time, actually I cannot remember in years ever receiving a delivery the first in the 4 hour window. The delivery team went smooth getting all the pieces in the house and set up. I did receive a follow up letter from the President of Walter E. Smithe. I am very happy with my furniture and the great service from beginning to end. Top notch establishment! Don’t hesitate to purchase from this furniture store, you will not be disappointed!

Nancy helped us both at the store and in our home. She was a delight to work with, and her knowledge and experience were outstanding.
She is an excellent sales person. She visited our home and also followed up with a visit on the delivery day. She shared info on care of the furniture as well as other tips. We highly recommend her as a great asset to the sales team at the Waler E. Smithe’s Naperville location.

We needed furniture and lots of it, but we did not want press board pieces of absolute crap that would fall apart in 2 yrs and cause us to cry and hit our heads against a wall screaming «why???». I also did not want to go to a place like Ashley and be waited on by an ex-​con with a vague notion of service and questionable hygiene. Therefore, we went to Smithe and met with a well qualified designer who helped us pick out, design, and create a total effect for our house. It was not cheap, our kids must now go to community college, but our house has a certain flow and I feel like I never want to leave home. Megan helped us to find pieces we felt we needed and worked with us to pick out fabrics, patterns, and special touches. The furniture is beautiful, and because of it, I am off my meds. Bravo Smithe!!!

The only reason I can’t give 5 stars is because the manner my entertainment center was delivered. I researched online to find the perfect sized entertainment center to fit into my alcove in my family room. I found my Riverside Furniture Calais model was the best match for the size I needed. I called around to their distributors and to much to my surprise Walter E. Smithe had the best price! My salesperson, Erin helped me order and advised me that there was an additional $ 100 coupon in the Sunday paper! What a doll to tell me that! Who does that anymore? I also got a great promotion when I paid cash! The delivery was a different story, the guys decided to start connecting the tv, cable box, dvd, etc and totally screwed it up! I had to get Comcast back the next day to fix the HDTV set-​up. Also they didn’t push it back into the alcove so we had to figure out how to push a 600 ib. unit back into place. That was very annoying as well! I called Erin back and she advised me that they were not suppose to do any connecting and was deeply sorry. I would recommend as their prices are better, as I have checked several competitors.

The furniture is fairly good, but the store experience is not excellent. The place is so crowded — so much merchandise packet into every corner, it’s hard to appreciate the styles. The sales people are good, but it’s hard to find them. They do have many fabrics and sofa/​chair styles, in order to have a semi-​custom creation.