Toyota of Naperville

One of the worst dealerships! They don’t know anything about their cars and are complete idiots. They didn’t know what a Scion was when they sell those themselves. I am completely baffled that they got this far, dealership wise, and will never go to them again.

This review is for the service department. Chris, one of the managers knows what customer service is all about! I’ve been so impressed with the entire service department’s customer service from start to finish. A+

Worst people to do buisness with. Talked with manager told him i was coming out to see car. Drove an hour and an half to find out car was sold. He could call me to tell me this.

I have to say in all my years Nadeem was a top notch salesmen, he was well informed and pleasant to do business with. After the test drive and negotiations my experience went down hill. I felt like I was being pressured and treated a bit like a fool. I was informed that because of my credit the best they could do was offer me a rate of nearly 8%, I was surprised but didn’t argue. The following day I looked into a loan through my wife’s credit union and not only was the rate better (4.9%) I was able to slash a whole year off and save $ 3k. I called over 8 times and no one called me back or offered help except for Nadeem the salesmen who unfortunately was off that day and the matter was out of his hands. It wasn’t until we got ugly with them did they respond. I was going to bring the car back and go elsewhere. There’s a dealer on every other corner on Ogden and with that kind of competition I expect to be treated better.

I had the most wonderful customer service experience here. I had a 5k check up for my car, there was a nail in my tire and it couldn’t be repaired du to the placement of the nail. I was light on funds and wasn’t getting paid for 3 days. Faisal Haque gave me the choice of putting the spare on or taking a loaner. Then he looked up the weather for the next three days and said, it looks like it’s going to snow, so you should take the loaner. To take the time to look up the weather for my safety? AMAZING. I have always liked the customer service I received from them but this was a whole new level. Thank you Dan Wolf Toyota for hiring the best of the best.

I bought a car here last weekend and worked with two different salespeople. The first was Andres a few weeks ago. To be fair, the day I met him it was snowing and I didn’t have a lot of time and all I wanted was to understand numbers. I wanted quotes and scenarios. But, I didn’t really care for Andres. He didn’t make me feel comfortable. Later, I came back and spoke with Kareem, who did make me feel comfortable. I wouldn’t purposefully seek him out again, but I definitely felt comfortable buying a car from him. When I told him I wasn’t comfortable with the numbers, he said, «This is what I would do,» then explained how we could get the numbers to what i wanted to spend. Wasn’t sleezy or trying to upsell me, just friendly. He had the answers I needed, and was generally personable.

Be careful! We had their service team add an optional accessory and when they called to say it was ready, they tried to sell us on three high priced maintenance items totaling nearly $ 500; one of which was not recommended by the manufacturer and another 50k+ mile item that they did just four months ago. The last item was changing two marker lights for $ 50! This is disappointing and may be the reason we don’t buy there again even though I presently own three Toyotas. We did appreciate the loaner.

I didn’t buy my vehicle here. I do however have I vehicle service here. I like to get my oil change here it’s a little more expensive than a independent shop but when you factored in they wash your vehicle then that it a very reasonable price. The service advisor’s are always courteous and address all my concern. The waiting area is clean and convertible. I will highly recommended…

«most excellent service and sales»
Harvey was my sales person and that kind man is the reason I rave about Toyota of Naperville to anyone who will listen! We had a wonderful experience and it was so easy, no haggling — truly a pleasure. Service here is exceptional as well. The best of any other dealership I have ever visited. Arnold was most helpful, efficient, and courteous. My service visits at this dealership are always a pleasant experience. I actually look forward to going, and I live in the city! Totally worth the drive for exemplary service.

Horrible service. Rented a car for the weekend and the car was great but it was such a hassle to return it. Labor day the place is closed so I didn’t know they had a key drop off box. So I left a few messages with Arianna the rental person but she didn’t return my call even the next day. I had to keep calling. Stupid place.

Excellent customer service, friendly people, and experience was great and «painless».

I had an awesome experience at this store, from start to finish– and normally buying a car is anything but that! Tom was a knowledgeable and helpful salesman. His manager, Adam, was upbeat, helpful and quick. They were more than reasonable and pleasant with us the whole time. On the way out, we also met another manager– Jody, who was also great. We left happy and would absolutely do business here again. Thank you!

I’ve purchased 3 cars through this dealership. I’ve always had outstanding things to say about this dealership, but the last two times of trying to purchase a car has been a miserable experience. The sales person has to talk to someone else to get a quote for the car. I asked for their best offer which was poor. Then they want to dicker the price with you. I left and bought a Toyota in St. Charles. They wanted to sell their cars and worked every way possible to sell the car. Another time I tried to buy a car it was a bait and switch. They gave me one price and then said «oh I made a mistake on the price» as we were signed for the car.
The service department is outstanding.

Larry Dulick was THE BEST salesman I have ever had the pleasure of working with. I have been a lifelong «Honda» gal and within a moment or two, because of Larry and his staff, I became a Toyota person. He educated me in a non-​pushy way and I was out the door with a brand new 2015 RAV4 Limited with all the bells and whistles in short order. I highly recommend this dealer, this car and, ESPECIALLY LARRY DULICK!

My husband and I are in our 20s and newly-​married, so this was our first big purchase and the first time either of us went through the new-​car buying process. Working with Toyota of Naperville made the experience as painless as possible!
We began researching new cars after my ’03 Mazda’s transmission quit on me. We looked at a few other makes and test drove a couple cars elsewhere, but Toyota of Naperville blew everything else out of the water.
From the moment we arrived at the dealership, the employees were friendly and eager to help without seeming pushy. The building is spacious and nicely designed, and very clean! And a small thing that says a lot: their restrooms are modern and clean, very well maintained. (I’m a woman; we need nice bathrooms!)
We were helped by John Ohaver and Janine Turner. They were both fantastic to work with! They were open and honest with us, making sure we got what WE were looking for, and not trying to sell us something that we didn’t need to improve their bottom line. They answered all of our questions and addressed any hesitations or concerns we still had. Once we decided on a car, we worked with Eren Gonzalez in finance. She was friendly and personable, and worked really hard to make sure we were getting absolutely the best possible deal.
The honesty, integrity and warmth of everyone we worked with at Toyota of Naperville made the car-​buying experience better than we had anticipated. My husband and I absolutely plan to return when it’s time for our next vehicle. Thank you, Toyota of Naperville team!

I plan to alway go here for Oil Changes and details. They are the best. Also for people who complain about wait time.. .. . they tell you how long it’s going to take before they take in your car… at least they’ve told me every time. You chose to stay, you could always make an appointment next time.

Went this past Friday for a simple oil change. I didn’t ask for my car to be once over. They checked everything. And it took over 1 ½ hours! !!!
There was no need for them to go into detail all of my car’s other stuff like rotors, struts etc. I knew that I would need my exhaust system fixed but that was the only thing they didn’t suggest. However it was my surprise that why driving down a street all of a sudden my car sounds like a Harley motorcycle. Yes something happened.
Ok so tell me why this happens after seeing your service department. Why would I ever want to take my car to a place that does stuff like this? Your guys messed with my car, ruined my weekend and now I am looking at hundreds of dollars in repairs. Thank you very much!

Nice place. We love the test track that we got to see and experience on. Our salesmen really knew the information about the car and everything. The place is nice and clean. The waiting area is nice and clean as well. Overall I would come back again to do business. Thanks Naperville Toyota for our new and first Corolla!

Served like a king!
After an awful experience at Grossinger City Toyota in Chicago, I went to Toyota of Naperville and did in one hour much more than I could accomplish in one month over at Chicago.
I walk in, someone gives me personalized attention right away. The agent (Maria) makes everything suuuuper easy for me, I test drive the car, and as soon as I say I want it, I see someone go out there and take the car to the back so no one else can even sit on it. She gives me all the financial options I could even think of (some so good that I hesitated to take), sets me up for a great warranty and service, and handles everything in just one hour! I can come back in a couple of days and pick up my car washed, waxed, with plates on it, and they’ll even take care of returning my rental!!!

Apparently if you are only selling your car and not putting you into a new one, you are the scum of the earth. Seriously, the moment they found out I am not a sale I was ignored. So I left.
Edit: this is for the sales department. I know the service department is on point.