Thomas F Brown, DDS

Always professional and attentive. Staff and dr always acknowledge me and my family.

We had been going to this dentist for a while. My wife went in to get her 20-​year old mouthguard replaced. The dental nurse (?) insisted that she could repair it. My wife told her, «No, I want a new one — this is 20 years old.»
The staff member went away and reappeared after about 10 minutes, saying, «Dr. Brown agrees with me, we should just repair this — for the same price as a new one.» My wife felt intimidated but reluctantly consented.
At my next appointment, I mentioned this to Dr. Brown. He agreed to do an NEW mouthguard for my wife. She went in to have the mold made.
The office manager just left us a message that they would only repair the old mouthguard and not make a new one. Why would we want to repair a 20-​year-​old mouthguard yet again?
I too have had problems with this office. One time they gave me a new oral hygienist on her first day on the job. They should have supervised her. She really did not know what she was doing and made a lot of mistakes. When I complained, at first the staff just laughed at me but eventually they gave me $ 100 back. She’s not working there anymore, but this shows how they did not properly supervise new hires.
I had a problem with a tooth and complained that food was getting stuck there. They said, «No problem, we’ll just watch it.» Well, now I have a furcation at that point — which could have been avoided had they done something about it when I first mentioned it.
One time I went in to have a mouthguard made. I told the appointment scheduler, «I will work with anyone but staffer X» (the one who intimidated my wife and who had gotten snooty with me after I asked her not to pull my beard). I insisted several times and the scheduler assured me that he would make sure I would not be seeing staffer X. Then when I showed up for my regular cleaning, I waited 45 minutes after the scheduled time, with no explanation on their part for the wait — only to find that I had been assigned to person X — the very person I had insisted I did not want to see!
My overall impression is that the dentists have ceded control of this office to the staff.

Cavity factory

I am a person who puts off going to the dentist as long as possible due to being traumatized as kid. My parents took me to an orthodontist who loved to pull teeth and since then I have always had the fear of going to a dentist.
I was in so much pain and discomfort from 2 wisdom teeth that had never been a problem in the past. I finally had to give in to my fear and found Dr. Brown.
I called up around 9:30 in the morning and explained how much pain and discomfort I was having and the person who answered the phone said if I could be there by 11:40.
After I was brought into the room and had
my teeth examined and me explaining where I thought the worst pain was coming from. It was decided that the top wisdom tooth had to come out and the tooth in front of that needed a crown (it had been cracked in half for years but no pain) and another tooth needed a filling.
I chose to do the intravenous way, where I was slowly put to sleep and never felt a thing or heard what they were doing and I was given the novicane after I was out so never felt the injections in my mouth. To me this was the way to go for the work being done.
I did have to go back a few days later for the other wisdom tooth which was probably the one causing the most pain in the first place but I couldn’t tell where all the pain was coming from. Again I was put to sleep and never felt a thing and also had my teeth cleaned while I was sleeping.
If I ever need any major work again I would do the intravenous in a heart beat. It is definitely the way to go.
My last comment is how nice and personable all the staff was, they treat you like a friend not just a patient.
Thank You Dr Brown.

Prior to visiting Dr. Brown, me and the dentist went hand in hand like peanut butter and… pickles. That’s right, me no likey going to the dentist. Never have, never will. Until…
I started coming to this lovely dental office!
I’ve been a patient of Dr. Brown’s for quite some time now, but I’ll never forget my first visit. I honestly felt like I was more so at a spa than the dentist. Everyone was extremely calm and super nice. The whole staff is so personable and a pleasure to be around. I never feel pressured into getting work done that I don’t want — they just honestly lay out your options, give you their opinion and then you take it from there. I cannot say this about a handful of prior dentists I’ve been too. I always felt like they were doing work and not explaining why it needed to be done!
My visits to Dr. Brown’s dentistry are legitimately educational! They have the latest in technology and are able to show you video, snapshots and everything else you need to know about or see in your mouth — right on the spot! I love this because I feel like I’m more educated on my dental hygiene and can make better decisions when deciding what to have cleaned and fixed.
There are no surprises when it comes to cost either. Everything is spelled out for you up front before they work on your teeth. This is fantastic — I used to hate being smacked with a hefty bill after visiting the dentist!
Last but not least — I love the little touches about this office. One day I must have looked cold because the dental hygienist offered me a blanket while I was in the chair! Much appreciated. They even give you Chapstick to put on your lips when you have to have your mouth open for a while AND sunglasses to wear since you’re staring up at a bright light the whole time. This may sound silly, but I’m a fan! Dr. Brown always has referral incentives going on as well — anything from free trips to free teeth whitening.
I’m telling you, this is not your typical dentist. I highly suggest Dr. Thomas Brown for all your dental needs!

I have been to several different dentists in the west suburban area growing up and Dr. Brown is the best one I have ever had.
The office is very clean and the staff is very nice.
They are very accommodating with my schedule and trying to fit in with short notice.
My very first visit they had me sit down with someone in billing so I knew exactly what I would expect– this was very nice since I am now in charge of my own insurance for the first time.
Dr. Brown is very nice and friendly– he is always willing to squeeze in a quick filling so I don’t have to come back to the office. The hygienists are good with their critiques on my lack flossing and never push a product on me and make good suggestions to improve my dental hygiene. Since going to Dr. Browns office I can tell my teeth are so much healthier.