Smokeovapor

Smoke o Vapor on 59 in Naperville has much to learn about customer service. Bought a mod a month ago, had problems with it at once. Had to go to store 3 times before owner agreed to replace unit finally. Get with it guys… wanna keep repeat customers?

Compared to the Plainfield location, this location is so incredibly dishonest and, frankly, very upsetting. First of all, the guy tried to upsell me on everything and offer me the most expensive juice, THEN doesn’t even offer me the five star rewards. My second trip there, I tell the guy I need an ice flavor since I’m used to menthol, he gives me the firecracker popsicle juice, while tasty, was NOT menthol… after I asked him about three times, he still insisted it was. I was burning through coils like crazy, so I go to the Plainfield location only to find out the guy at the Naperville location did NOT give me menthol juice (or offer me rewards, again), but essentially set my mod up (I was a first-​time vape-​er) to burn through coils as fast as they could. My mod can be a temperature controlled mod, but the coils he gave me (which were different than the one he put in my tank), were not to be used with the temp setting. I did my research before heading into the Plainfield location and they basically told me that I would have received enough points from my initial purchase (when I bought my set up) to have points to get me at least 3 free 30ml juices. All together, the people that work here lie to you. If you have to go to smokeovape in Naperville, it’s worth the extra 15 minute drive down to the Plainfield location where they’re actually there to help you, not rob you.

This store is the worst of all SOV stores. The guy who works there I believe he is the manager always quotes prices higher than every other store, then once you buy something he never gives you your 5 star points and when you ask for them he says he doesn’t give out points from your purchase the stores were opened to make money not give stuff away. Well let me tell you something, I spend on an average of 5 – 600 dollars a month on vape stuff and I will never go there again even if I’m right across the street and need something desperately.

Been vaping for over year, visited many shops. Headed into this one because it carries Five Pawns, was hoping to test BFF, purchase it and a couple of other mass produced liquids. We were greeted curtly and as I approached the counter to look at the testers, the majority of the labels were falling off and the tanks were dirty. Not only that, there was no liquid in any of the half a dozen or so that I was brave enough to pick up. When I looked up at the shelves behind the counter, I noticed BFF and asked if there was a tester for it. One of the guys behind the counter said no, quickly pulled BFF down and told me I could sniff the bottle, as he exhaled impatiently. The other guy behind the counter just sat there doing his best to stare off into space and avoid anyone that came in the door. Awesome. From what I understand, this is a chain and if this is what a vaping chain is going to be, I’ll stick to the professionals at Elixerz in Glendale Heights and Elgin; they may not carry designer liquids, but their homemade products are amazing. Every once in a while I like to try the mass produced stuff and I was excited to find a retail shop nearby that carried Five Pawns. However this experience convinced me that if I want Five Pawns or Suicide Bunny, I’m better off ordering it than wasting my fuel and patience visiting any of the Smokeovapor locations. The two guys behind the counter, aside from being exceedingly inhospitable, clueless and rude, were hygienically inferior to feral pigs.