Servpro of Naperville

My experience with Servpro of Naperville has been excellent from start to finish. We were out of town when I received a call in the middle of the night from one of our tenants saying that there was water leaking everywhere from the 2^nd floor. Our insurance company contacted Servpro, and I received a call from them within 30 minutes. They said they could have someone out there within 4 hours, but it was decided to come out the next morning since the leak had been stopped.
When we returned home the next day, I went to the townhome; and I was in shock. Nearly every room in the house (except the master bathroom which coincidentally is the only room we really wanted to update) was affected. ALL of the flooring was taken up, kitchen cabinets and 2 of the 3 vanities removed, and 80% of the drywall either was completely removed or flood cut.
I mainly dealt with Jermaine who I have to say was one of the most professional individuals I’ve ever worked with. He took the time to explain everything, took several people on separate tours to show them the damage, and would stop what he was doing to take some measurements for me when I called. He was always patient in explaining what was going on, and he was never irritable (which I would be after working all day in a hot, humid environment like our townhouse was). My calls or texts were always returned promptly.
I hope this review gets back to Jermaine and his superiors because again he couldn’t have represented this company any better. I’ve dealt with a lot of customer service, or people who claim to be customer service, and they could all learn something from how well this man deals with a customer.

I have been unable to live in my house for 8 months because of the mismanagement of my restoration project by ServPro of Naperville. It took Barton 6 months to apply for a simple permit to install insulation and drywall in my condo. This whole job should have been finished in one month. When he finally finished installing the insulation it didn’t pass inspection — defects had to be fixed. My village code inspector said this about the drywall work his crew performed (which they did in violation of the permit requirement besides), «It appears from the photographs that you have provided that the work (in its current state) may be substandard.»
This is what Ben Duterte, Technical Director of the Wall & Ceiling Bureau said about the drywall work performed by ServPro of Naperville, «All your pictures show substandard construction and should not pass any inspection.»
His crew walked off the job when I told them they had to secure a sheet of drywall that wasn’t attached to anything — the compound would actually fall out of the joint if you pushed on the wall!
Very unethical in my opinion.

We have used them 2x’s for water damage from a bust pipr. Both were excellent. We had prior experience with a BIG restoration company and Naperville Servpro ran rings around them. Quality and NO sub contractors! You know who is entering your home.