Rosin Eyecare

This location has gone from bad to GREAT!
We used this Rosin Eyecare location many times in the past — early to mid 2000’s. We were pleased with the service and customer focus. We didn’t need new glasses for a few years — but on occasion we would go into the office to just get simple adjustments. Somewhere along the years the staff changed — and the service and customer focus went from great to bad. So we stopped going to them. BUT — we decided to give it one more try … and we are VERY HAPPY!!! There is a whole new team in the office. Kara — the office manager is dedicated, friendly, helpful and totally customer focused. Allivia is another team member that we interacted with — she too, is dedicated, friendly and very helpful. The other members (we did not have direct interaction with them) greeted us and others who came into the office. THE OFFICE HAS A COMPLETE TURNAROUND FOR THE BETTER. I can only say, that if you experienced the poor service of years before, and stayed away from them, go back to them. A whole new team, a whole new great customer focus. A pleasant experience.

I would highly recommend this place if you enjoy being charged egregious fees without your knowledge. We went into this store ready to drop close to $ 500 on a pair of designer frames when they hit us with absurd fees for an eye exam. Our insurance clearly calls for only a flat Co-​pay, but the rep refused to remove the charge.
We have taken our business elsewhere. Make sure you ask about any and all fees in advance prior to sitting down for an exam or you will be in for a not-​so-​nice surprise at the end!
I recommend going to one of the national chains; they always run BOGO promos and except most insurances!
Good luck and BEWARE!!!

I will start by saying that I have used Rosin in Naperville on Ogden and in Downers Grove before and had no issues. I went to the south Naperville location on 59 in Dec 2010 for an eye exam and new glasses. Dr. Owens seemed nice enough but it felt like the office staff was trying to get as much money from me as possible. After receiving my glasses it was clear they were not the right prescription. I called and the staff brought me back for some more measurements and another exam. The new glasses came in and I still couldn’t see as well as I could with my old glasses. After weeks of going back and forth with the office staff (who were rude), they ended up refunding my money for the glasses. The problem is that they wouldn’t refund my money for eye exam. I can’t get a new pair of glasses somewhere else because I don’t have an accurate prescription and I’ve already used my eye exam benefit through my insurance. Don’t waste your time or money here.