RiverWalk Family Dental

Excellent atmosphere, caring staff who make you feel at ease and do quality work! I am highly satisfied with all the work I have had completed here; and recommend that if you are in need and looking for a dentist, look no further, you have found your place!

I have been going here since last fall and have only had positive experiences. Thorough cleaning and checkups and knowledgable and friendly staff.

Terrible experience two years ago. They scheduled me for a cleaning, only got half my mouth done and wanted me to come back ANOTHER day for the second as they had not booked enough time. I heard two other customers through my visit, at the billing desk complaining of billing issues… then sure enough, my bill came and was overbilled. Will never go back.

Stay away. I went in for a «free consultation» drove all the way out to Naperville from the city only to have them tell me that they did not perform the procedure that I wanted. They referred me to another dental office next door, but by then I was so angry I just left. Completely unprofessional. When I called to make the appointment, I was very, very specific in stating the purpose for my visit and they assured me that the periodontist on staff would be knowledgeable in this area. Total dissapointment. And to add insult to serious injury, I got a $ 100 bill for the «free consultation.» What an utter rip off and a real insult to dentistry.

So, I have a problem. A snoring problem. Since I’m about to get married, I thought now would be a good time to fix that problem. I needed to get a snore guard to wear at night. You know what they say… happy wife… happy life!
My previous dentist had no experience doing those types of things so I needed someone whose made a snore guard before. A family member referred me to Riverwalk Family Dental. She had gotten her invisaline braces done there a year ago. She had a good experience, so, I though, what the heck… lets give it a shot.
Making an appointment was easy. They were able to get me in during my lunch hour. When I showed up to the office the waiting room was clean and comfortable. They had plenty of magazines to read and there was a fridge with juice and water for the patients to have while they waited. I didn’t need to use any of those amenities because they took me into the patient room right away… which was awesome… I usually have to wait forever at the doctors office.
I saw Dr. Van Dyke that day. She took the time to explain what she could and could not do for me and pretty much all aspects of the snore guard. Pricing and timeline was also very clearly spelled out to me… which was good. After we agreed on all the technicalities she took impressions of my teeth. That went pretty quickly… most likely because they’ve got flat screens in all the rooms and allow you to dial around a watch TV while the doctor does her work. On my way out I made an appointment for the following week to pick up the finished product.
That day came, I showed up to the office, received the same prompt and friendly service to get me into the doctors room and got my final fitting for the snore guard. Everything worked out, the guard fit perfect and I went about the rest of my day.
The bill came out to be exactly what was quoted. Pretty much the most painless dental experience I’ve ever had. Even though their office is a little far away from my house, Dr. Van Dyke will most likely be my regular dentist from now on.
As far as pricing goes… they were competitive… I’m in construction so I always like to get three prices on every major purchase before I pull the trigger. They were my low number by a few percent.
Oh, and the most important part… my snoring went away… and I’m on to a lifetime of wedded bliss.