Mr. Duct Heating & Air Conditioning

I highly recommend this company for your duct and vent cleaning. They were prompt, friendly, and did a fantastic job!

What a fantastic company! I had a bird nest blocking my dryer vent duct. I called four different places for estimates, and this company was the least expensive (other prices ranged from $ 220 — 400… Mr. Duct charged $ 175). The other three companies told me they couldn’t help me for at least four more days (one company told me three weeks!). Mr. Duct had a team out to my house within 4 hours. Emmanuel and Alex were knowledgeable, professional, and personable. They brought all their own equipment, including the garbage bag they threw away the nest and lint in. I really recommend them! The woman who scheduled the appointment was also very professional and very understanding. I will be using this company in the future for all my heating and air conditioning repairs.

below is the emailed quote from mr duct… of the three companies I talked to they had the best prices and most professional conduct overall… however…I still did not go with them… I went onto the cash only market and am having weekend work done for a fraction of what these guys want…995 to add a return is really high… and 1,294 for a hot water heater is also really high… but if I had to choose between mr duct, eagle and Dutchmen… I would go with mr duct… and having the work done off season might also help these prices.
«Add return in basement $ 995
Humidifier¬: $ 595
High efficiency
2500 sqft
40 G hotwater tank $ 1,294.00
Trane Furnace:
XR 95 Tuh1c100a9¬481a: $ 4487.20
XL95 tuh2c100a9¬48va: $ 4913.17
XV95 tuh2c100a9¬v4b: $ 5698.13
* all qualify for a rebate -$ 300
INDOOR AIR QUALITY ACCESSORIES»
Air Duct Cleaning $ 495
Dryer vent cleaning $ 175

Called Mr. Duct to have our dryer vent cleaned. The person on the phone was very nice. Two techs showed up early. Introduced them selfs and got right to work. The starting CFM from the dryer was .7 and 22.5 when they were done. They cleaned up everything. Nice guys great job.

I want to send out kudos to Ignacio of this company. We have been having problems with our cooling this spring so far and no one had successfully isolated the problem. We did need freon and valves needed replacement and tightening, but the airflow through our ducts was still abysmal. Ignacio to the rescue! He fairly quickly isolated the problem and in no time at all had the coils cleaned and voila, the flow through our ducts is now wonderful and the house is a very comfortable temperature. Thank you once again Mr. Duct, but most importantly, thank you Ignacio!

Service was okay. Customer service in the back – uh, the woman wrote the book on rude. Calling someone else next time.

I found Mr. Duct through a Unilocal search after my furnace stopped working. Overall I was very happy.
I actually rent out my townhouse so it’s important to me that the companies I use are flexible in scheduling time with the tenants as I cannot easily be at the property. The scheduling through Mr. Duct was seamless and the appointment timing was prompt. With the winters in Chicago, the turnaround on a furnace issue needs to be as fast as possible and they definitely met the expectation of an immediate turnaround.
As far as the actual repairs, I was pleased with what they found. Mr. Duct actually pointed out that a previous repair was done with the wrong ignitor part which caused the issue to happen again. The prices seemed reasonable compared to what I’d spent previously to fix the same issue and I feel much better now that I have the OEM part in the furnace (finicky Lennox).
However, the thermostat was also not working and happened at the same time as the furnace going out. The tenant and I both agreed that this likely wasn’t a coincidence so I wasn’t worried about replacing the thermostat. At the end of the day, the thermostat worked just fine after replacing the ignitor in the furnace.
The reason for taking away a star is because of the communication on the thermostat. While the rep from Mr. Duct took credit for pointing out the safety feature of the thermostat, I discovered that the actual technician was going to just replace it and charge me. Had it not been for the tenant suggesting the furnace fix first, I might have been charged to replace a working part.
Overall though, the experience was pleasant and I would use them again. Thanks to Mr. Duct for taking care of my issue promptly for a reasonable price.

On Christmas Eve day, our furnace broke. We had no heat for the holidays! My husband and some family tried everything they could think of before we called a professional. I searched Unilocal,called them at 10:30 am — they arrived at 12:30 pm and by 1:00 pm we were up and running again. The part price seemed reasonable $ 125. The cost for them coming out was $ 79 and that seemed reasonable too, just to troubleshoot. I am really happy with them. Friendly knowledgable guy. He even pointed out what would most likely be the problem in the future (a part was starting to go bad). He was In and out quickly. I would recommend and use them again.

Our A/​C was working great one night, and we woke up the next day to a warm house. The unit was blowing, but the air was not cold. We chose Mr. Duct after looking around as they seemed to have good reviews. The issue with this place was not the service from the tech (Josh was good), but rather the cost. They have the right to charge what they want for labor — I understand there are costs associated with payroll. I also expect a mark-​up on the parts, but not to this extent.
The tech diagnosed and fixed the issue, within an hour, and THEN told us the price. I understand we are required to pay for the service call to diagnose, but never gave the go ahead to repair. He said it was the capacitor and our total was $ 459 (less $ 20 for a coupon we found). When asked for a breakdown of the costs, we were told the part (capacitor) was $ 380. That seemed high, so we looked online. These can be purchased for $ 30. We called Mr. Duct and asked why they were charging $ 380 for a $ 30 part, understanding there would be mark-​up but not like this! They didn’t have a good answer, so we explained that we didn’t approve the work to be done and wanted the part removed. They had the tech remove, and charged us the $ 79 service call (our $ 20 coupon was no longer accepted, which was of course not a surprise!). Oh, and my husband was informed by the company he couldn’t watch :)
Fast forward 20 minutes later where we find an HVAC parts store 2 minutes from our house — they charge $ 20 for the part! My husband watches 5 minutes of DIY You Tube video, replaces it in 5 minutes, and our house is cool again!
I rarely post reviews, but if this review saves someone from being overcharged by this crazy price, it was worth it.

Mr, Duct vs. a Groupon firm — let’s see how they stack up.
Mr. Duct cleaned the dryer vent properly (went up into the attic and cleaned the vent). A Groupon firm I used did not go into the attic at all.
Mr. Duct had their own ladders and equipment for inside and out. The Groupon firm did not even have a step stool, using all three of my ladders. The Groupon firm I used asked me to remove my negative Unilocal comments because their van broke down and they allegedly could not bring any ladders (or so they told me AFTER my negative Unilocal review). Strange how the Groupon firm showed up in a van, with other equipment, and I am surrounded by home improvements stores carrying an ample supply of ladders for purchase.
Mr. Duct’s Mario and Jamie were professional — and more important, credible from start to finish.