McDonald’s

Always slow especially at night. They didn’t give us everything in our order tonight and had to wait 15 mins for two mcchickens and 3 monz sticks. Only got the mcchickens and 1 monz stick. Don’t do it better off going to the one off of 75^th and rickerts.

I work 1 mile from this place and I find myself more and more driving about 10 miles east to the one in downers grove by 355 and ogden or the one at Fix Valley mall on 59 and New York St. I cant tell ya how many times Ive seen fruit flies and a stickey mess around the self serve soda fountain especially late at night. I used to make a habit of taking the top lid off and throwing away to avoid possible ickey creatures floating in my drink. Messed up orders sometimes but just a tad more than a typical MCD’s experience. Unless Im in a super hurry I will continue to pass for other locations.

What an awesome location! They showed my students nothing but hospitality! They even went around and did a survey with them. All my students really enjoyed the nice and clean restaurant!

I agree with other Unilocalers that things can sometimes be bad (wait times, no «thank yous», etc.), but I’m guessing they aren’t regulars to this location…
The manager seems to go through quite a few employees. There are many that are new, and many that turn over. What I’ve seen is that the manager keeps the best, and there are great ones like Jasmine in the morning, but terminates the bad ones.
I think people need to have a little patience with this manager trying to rebuild after corporate bought out the previous owner (Yoshi and Karen ran the show better than anyone else.)
Anyway, I know the new management team is trying. Let’s give them a break for awhile. They’ll find some great stable employees soon. I think the manager is doing well. However, do get rid of the ones that don’t smile or don’t say thanks.
I used to work at a McDonald’s, so I know how frustrating learning can be when you first train — that’s all that’s happening here — the manager is keeping the best, but turning over the worst, and many are just in training mode and making mistakes. A smile will win everyone’s heart. Please tell your employees that it’s okay to make a mistake when you’re new, but a sorry for the wait, a smile, and a thank you go a super long way with me.
I know what you’re doing takes time; keep up the good work, for I do see progress with time. Also, perhaps give the best ones (they’re obvious) a raise to keep them.
Good luck!

Why o why this place is called fast food restaurant if it takes 20 min to get large fry then the guy takes 5 min to count my change

McDonald’s has two choices for this location at this point:
1) Fire everyone and start over.
2) Burn it down and move on.
Every single aspect of this location is garbage including but not limited to:
Service, undercooked product, long drive thru lines, etc.
NEVER. GOING. BACK.

This by far has to be the worst McDonalds I’ve ever been to. I never go to McDonalds since I’m a vegan, but I am also a nanny. The kids think it is a treat when they get to go, but on this particular day, it was no treat for anyone. The line was the usual lunch time rush line with a mix of kids, grandparents, and labors. There’s no organization at all. All the cashiers look out at you with a blank stare while everyone else figures out who’s next in line. I have never been able to bring the kids here without having to go back up at least 2 or 3 times because of things being wrong. Plain, no pickles, ketchup only, apparently these are terms not understood here.
On this day, I had to go back up to many times to count. First let me start out by saying they were out of little boys toys for the happy meals. I was not told this until I went back up to say we didn’t receive a toy. Then the cheeseburger had pickles, onions, and mustard on it when I asked for it ketchup only. I asked for it with fries and it came with apples and yogurt. Oh, I also asked for chocolate milk, and got a medium root beer. Good grief! That was just the first meal. I ordered a Southwest salad no chicken. The first time I got the bacon ranch chicken salad (with chicken), and the second time I got the southwest salad still with chicken. Three times a charm with the salad. My next issues takes the cake. I ordered the #15 (10 PC chicken nugget meal) with a small root beer. We got the #16 (fillet of fish) meal with a large sprite. Some of these mistakes don’t even make sense! The last child’s meal only had. messed up drink. She ordered a big Mac and a small root beer. Instead of the small, she got a medium. She wasn’t complaining. 4 meals, all screwed up.
The final straw for me was how dirty the restaurant was. We had to get napkins to wipe a table off to sit at. Paper on the floor and the trash is overflowing, but 11 people behind the counter standing around. That didn’t include everyone in the back that was actually «cooking».
This McDonalds is so close, but I think we I’ll have to find a new one to go to this summer. I will go absolutely crazy this if I have to deal with this every time.

The hot chocolate here is terrible. I was almost sure I was drinking nothing but hot water until I neared the very last drops of my cup and chocolate sludge poured from the cup into my mouth. It was awful and a waste of $ 3.
I’ve also gone to this location a few times for lunch, and even though the lines get really long it’s better than going to the nearby location by Fox Valley mall.
This location barely deserves two stars. Let’s give these workers $ 15/​hour even though they can’t make a cup of glorified Swiss Miss.

I have been here twice. First time my order wasn’t correct. I was missing a burger and got a 6 piece chicken nugget when I paid for a 12 piece. I got over it and went back a few weeks later. Second time my order was wrong and the food I did get tasted old. I swear the put cleaner in their coke it tastes disgusting. I used to really enjoy their coke, now it is just gross. Won’t be going back here.

Love this McDonalds. For how busy it is, they are always fast. I always run late to work and grab my coffee through the drive through, sometimes it is very quick, other times a little slower than I wish.
Great customer service, quality of food is great. A LOT of staff members, especially in the morning. Sometimes my order is slightly off, but not a big deal. They just need to mix the strawberry frozen lemonades better!

If you are looking to get both Boardwalk and Park Place game pieces you will have better luck than this location getting your order right! Ive been there at least 20 times and HEY its Mcdonalds! I know what the food is going to be like. Ive never been inside to order. Always have gone through the drive thru. If Ronald Mcdonald himself were to hire the entire Ronalds house of the Blind they would get your order closer than the people who work there now. I would continue this rant about defunctional illiterates but that wouldn’t be unfair to defunctional illiterates. Last time I went I was the only person in the entire drive thru; ordered a cheeseburger and F.F. I got two chicken sandwiches! …Insert aneurysm …

This McDonald’s always seems to be slow, especially on a Saturday morning. Everyone seems to be in for a Egg McMuffin. The sit down area can be a little crowded too. So expect aggravation if you want to dine in.
Even their drive-​thru runs slow. And you must be hyper vigilant to make sure your order is not screwed up. Usually I would pass but this is the closet location to my house.