Jaguar Land Rover of Naperville

Brent Wells is an excellent representative for this dealership. He is extremely detailed and thorough with his communications with customers. He represents the brand with the utmost professionalism, creating customer confidence and trust in both the brand and Brent.

I live downtown Chicago and not far from another Land Rover dealership in Chicago I contacted Patrick Jaguar in Naperville last year for a new Jaguar that was priced the best out there. I was immediately treated with amazing customer service from Christopher Peterson .He treated me like a friend and didn’t once try to sell me something I wasn’t interested in. Christopher Peterson was great with email and phone follow up and always checked on how the vehicle was doing. That being said I contacted Chris again to see if he can find me a pre driven Range Rover Sport not only did he find me one offsite and purchased it and he made sure it was at the dealer under my time line since I was leaving out of town. I drove out to Chris and he was waiting at the door for me and I was able to purchase the vehicle within 45 mins. There is more than one reason I drove past 3 Rover dealers to get to Chris. By far the best service I have seen in a long time.
For sure, I will make another purchase from him. Christopher understands the consumer has a lot of options; no offense but cars and car dealers are interchangeable these days. It’s the level of service and a dealer actually treating you like a true customer. This dealership said more thank you’s in 45 minutes than most dealers probably say all day. The dealer and Christopher «get it». Go receive a level of service and «value for price» like it was 20 years ago…

Purchased our Land Rover here a few years back so when we needed a good, used car to take to Florida, we contacted Phillip. He brought in a 2005 Benz wagon from Schaumburg. Bought it after the test drive. Dan Loose, Phillip and the whole team took care of us like we were purchasing a brand new Land Rover. We will send everyone we know to Patrick Jaguar Land Rover.

When I purchased my car I insisted on having the extended warranty up to 100,000 miles knowing full well that Jaguar parts and labor can be very expensive. The factory warranty was exceptional. HOWEVER, now that the original factory warranty has run out I have been treated like crap. Upon arriving 20 minutes early for my appointment in service, I was not greeted by anyone. The one person on service was compelled to sit in his office and kibitz with what appeared to be a former employee or non-​customer. When I was finally addressed, I was told that I would have to agree to a $ 145 diagnostic fee to tell me what I had just stated was wrong with the vehicle. My deductible on the extended warranty is only $ 100. Furthermore, the service rep, could not tell me if the required repairs were covered by the warranty. I had to call the extended warranty service company and get it verified that the parts were in fact covered. I agreed to have the work done and specifically told the service manager I did not want to have anything done that was not explicitly covered by the warranty. I received a text message asking me to approve the required repairs. The required repair was a battery replacement for 2x the regular price of a premium battery which was NOT covered by the warranty. I declined the excessively priced battery replacement. I was then informed that the problems I was experiencing were due to the faulty battery and that otherwise the car was fine. So, in effect I was charged $ 145 for the service department to tell me that the light that was on my dashboard, was in fact on.
The battery has been replaced and the sensor is still faulting…
So during the 3+ hours it took for this exercise in futility, I struck up a conversation with the salesperson whom I am friendly with. He was very helpful and we discussed possibly trading up to a newer vehicle. While I like the vehicle very much and would consider upgrading, I am not so sure after this last experience with Patrick Jaguar of Naperville.

I went in thinking I needed to have my brake pads replaced and thought I would combine it with an oil change. Waiting room was comfortable. The brake pads still had 40 — 50% life left after 40,000 miles so I didn’t need them replaced as of yet. A side running light mount had broken and they found that all side running lights were corroded and not working. They replaced them all and I was on my way. I always find their service department very professional. Jaguar parts are expensive compared with Ford but that is to be expected, I guess, when you buy a luxury car.

I’ve taken my 1999 XK8 here for service for YEARS. The service dept is wonderful and Christine is nice! Thank you!

Brought my Range Rover for an oil change. Rover was giving error messages about low coolant and wiper fluid. I was about to take a long trip with my newborn and expressed this to the service manager stressing the importance of all fluids needing to be topped off. Waited for 2 hours for in showroom, paid, brought the Rover home and voila error noticed on coolant and wiper fluid. Checked fluid levels to find they were never topped off. Looked at oil and it was discolored. Called service manager and his remedy was for me to add a cup of water to the coolant if coolant runs out during our trip. I am a housewife, not a mechanic. The mechanic who works for our family business inspected the Rover and showed us that the routers are severely warped and brake pads in urgent need of replacement. Yet the fancy inspection reports we received from this dealership during the past 2 oil changes show the brakes in good condition. Last winter we spent $ 2,800 to replace the air ride suspension with conventional suspension after this dealership convinced us (costing hundreds of dollars) that there is a wiring issue. Nope, wiring was fine, we just needed a new battery. This dealership has been very costly, added unnecessary stresses, makes us wait for hours in a waiting room, has taken weeks with downgraded loaners to make simple repairs, misdiagnosed issues, and now blatantly took money for work they did not do. I shutter to think of how many thousands of dollars we may have paid unnecessarily. When I escalated to Kristin about the oil change issue her solution was to have a loaner brought out so they could take my Rover to the shop for inspection. After explaining that I absolutely do not trust these people with my vehicle, my demand for a refund on the oil change was accepted. We will never return and caution others with our experience.

Horrible dealership, I would highly recommend purchasing a car from another dealership! They sold me a car that supposition dropped $ 12k in 8 months. Place is a joke. Save your time, money and aggravation and go to a dealership that knows how to work with customers verse ripping them off!

Buyer Beware. Customer service charged me for unauthorized costs.
The service department at Patrick Jaguar Landrover in Naperville, IL charged my credit card for unauthorized charges. When the service Rep indicated «too bad» «they have every right to charge my credit card», I filed a complaint with Landrover’s home office. 1 week after alerting the home office, Landrover USA, AND the home office promising a refund would be processed immediately, nothing was done. So I filed a complaint with the better business bureau. 2 weeks after Landrover Naperville charged my credit card and took money out of my bank, no refund has been issued. Landrover USA still indicates the refund is coming, but nothing has been received. This is how Landrover treats a 20 year loyal customer. Pretty pathetic.

I purchased my new 2015 Range Rover sport supercharge on this very fancy dealer, but the sales person Maciej wasn’t very helpful with us, he wouldn’t let us drove the sport before gotten the approval then when we got it he told us one price so we drove the sport when we decide to buy it it was a $ 100 dollars more on the payments from what he told us originally so me and my wife talked an we decide to proceed as the price wasn’t to hi, so we took the sport home but when I got to inspect it the window sticker was missing from the glove box (that’s where they usually put it on every new cars that you bough) then I call Maciej to see if I can pick it up but he told us that he will mail it to us, after a week I call him again and he told me that In order to him to send it that I needed to do the survey first and get him a very good review? I talk to him and told him that I wasn’t going to do that but he just keep pushing us and pushing us so as of today we didn’t send it. anyways we love the sport from bumper to bumper! Good luck on you next purchase!

HORRIBLE customer service. I bought a used LR4 and within three months the car was broken down on the side of the road. 2 months later, the car was in and out of the shop (un-​drivable) for more than three weeks. Tony in the service was great at communicating, but other than that I can barely get anyone to respond to me. I need a reliable, safe vehicle to travel for work – I was told they would look for another vehicle for me, but have heard nothing back.
My experience has been the opposite of «luxury» and I would never by another vehicle from this dealer again. I even reached out to the Patrick Group who told me referred me back to the dealer that is the problem.

Worst dealership I have ever been to! I contacted this dealer about a car that they had for sale online. The salesperson asked me to send him a copy of my drivers license, which I did. I was then told that I could come in and purchase the car. When I went into the dealership to purchase the car 45 min later they asked for my drivers license and insurance card, which I gave them. At this time I was told the total price including taxes, title, and registration, which was not a problem. I was then asked if I wanted to finance the car or pay cash. When I told them I wanted to pay cash they told me I had to fill out a credit application and have my credit ran. I did not want my credit run, which was why I was paying cash. They then proceeded to tell me that I could not wire them the money, and that they would not take a personal check unless I let them run my credit. I then offered a certified check or money order and was told that it was against company policy to accept bank wire, and if I wanted to pay with a check that they needed to run my credit. I asked the salesperson if they were going to refuse to sell me the car because I would not finance and he said yes. I then offered to put just about the whole price of the car down as a down payment and finance approximately $ 6,000.00. I was then told I could not do that either. I told the salesman that I wanted it in writing that they refused to sell me the car because I would not finance the whole amount of the car. At this time I told the salesman that this was discrimination and i would be contacting a lawyer. He said, «Oh well, sue us». The salesman then went and got the general manager, Alex. Alex sat down with me and told me that I had to fill out a credit application if I wanted to pay cash for the car. I told Alex that I would fill out a credit application, but that they could not run my credit. He said there is no point in filling out the credit application then. I was then asked to leave the store and told that the car was no longer available. I proceeded to tell the general manager that this was discrimination and he said it did not matter that they could do what they want. As I was walking towards the door to leave, the general manager, Alex, says «Have a nice day fu*k face». I turned around and said, «Excuse me, what did you say?». Alex then said, «I said have a nice day.» I in return said, «I don’t think so» and walked out of the door. I am extremely disgusted by the way I was treated. I have never been treated this poorly by anyone. For a place that sells cars, you think they would be kind to their customers so they continue to keep their old customers and gain new customers. I do NOT recommend this place to purchase a car from. They are unprofessional and rude.

After emailing the Customer Relations Manager on 8/​29, I am still waiting for him to contact me about my experience. (as of ⁹⁄₂₁)…

I had a great experience purchasing a 2012 Range Rover Sport at Patrick Land Rover. My salesperson was Chris Peterson and he was terrific. He was so knowledgeable about the vehicles I was interested in, and he was not very pushy, like a lot of salesmen. Most impressive was how he kept in touch and was able to do so much of the process over the phone /​internet. I barely spent any time at the actual dealership. It was great.
Overall, very impressed with Patrick Land Rover. I’d do business again there tomorrow if I needed to. Thanks Patrick LR and Chris Peterson for an awesome experience!

The managers were very helpful, I contacted them via email and got a quick response. Purchased my car very quickly after that, they were helpful till the end. If you go here talk to Alex or Bob they will take good care of you.
Try and negotiate with them :) they love that!

I worked with Tim to purchase a used car. Tim is a good guy and straightforward. In essence, he’s the level of salesperson you’d expect at a luxury dealership like this. Not the slimy kind.
When their initial offer wasn’t good enough, he asked what would make me happy. I told him, he went to the manager, and two minutes later got a thumbs up. There was no excessive waiting or back and forth. In the end, I got a better than fair deal on a really nice car.

I would have reviewed Patrick Jaguar at 4 stars possibly even 5 stars except for the most recent experience that I had.
To make a very long story short. I had to take my car to the collision center because of an accident (not my fault) and told my insurance if possible that I wanted Patrick Jag to fix it since they do all my scheduled maitenance anyway. Once I dropped my car of for repair and service it was like it was lost in a big black hole. No one called me to reassure me my car was being worked on, when I finally called to find out about it, it took two phone calls a day for two days to get an answer. My car was promised to me on the 11^th of January and I didn’t end up picking it up until the 17^th of January. And even that took two phone calls a day for a couple of days.
The service department wants you to be aware of your warranty and will not help you if you have questions… so know your warranty inside and out. However, they are usually pretty quick about oil changes and routine maitenance. Anything out of the ordinary then don’t count on it going smoothly.
I don’t think that it’s just Patrick Jag because it seems that most dealerships in general are ran this way. I can’t remember the last time I had GREAT customer service from a dealership (Actually I take that back and I will review them to). I don’t mind paying out for my car but not after they have tried to «drum» up more money from me than is really necessary.
I gave Patrick Jag a second chance after I initially went in to purchase my car but ended up not purchasing it from Patrick. I don’t know if the sales guy thought that my young age meant I wasn’t serious about buying a car from him or the fact that I have a family plan through Ford and he didn’t want to jump through those hoops. Either way he lost a sale. I told my self that was just the sales department and I would be okay just dealing with the service and (if needed) collision department. However that doesn’t seem to be the case now either!