Hand & Stone Massage and Facial Spa

I love getting massages. In fact I should probably schedule another appointment right now. For Christmas this year my husband and I got
gift cards which we couldn’t have been more excited about. Sadly our busy lives didn’t allow us to finally make an appointment until about 2 months later.
We’ve both had massages before, but were new to Hand & Stone. I of course chose them for their awesome Unilocal reviews, but also because I thought their prices were fair and they are located about 10 minutes from my house. Plus, I saw they offered a Unilocal check-​in offer, so couldn’t pass that up.
We chose to do a couples massage with a peppermint scalp massage add on (when in Rome right?). The room they use for couples is big and everything is adjustable from the lights, music, fan, and heat of the bed. To be honest, I don’t think next time I would spend the extra money for a couples massage though — it’s not like we’re talking to each other so separate rooms would have been totally fine!
My masseuse was awesome. She asked if I had any pains to work out, which I did of course. That computer desk life has got my neck, shoulders, and back all sorts of messed up. She spent a little extra time on that, but since I don’t get massages very often I opted for the full body massage.
The oil they used smelled great and didn’t leave my skin feeling weird. I did enjoy the scalp massage and how the peppermint made my head feel, but not sure I’d spend the extra $ 15 to get that done.
Be sure to check in on Unilocal for a $ 5 offer. They run specials every now and then too so it’s worth a call. Next time I go back I think I’ll try the hot stone massage!

I got a massage service from Lee who was incredible. You could tell he was up to date with techniques & stretches to help with my back pain. He was extremely professional & expressed interest in what I wanted to get out of the experience. I have been to see weak H&S locations, this location is one of the best. The front desk personnel are so sweet & personal. They do not come off as rude or preoccupied. Another Amazing experience, thanks guys!

Their prices are a little higher than other chain massage places in Naperville. Nice atmosphere. What I didn’t like:
–Leaving my credit card info in order to hold my appointment – not cool.
–Being constantly asked if I wanted «add-​ons». I was asked when I made my appointment, when I got there and during my massage! They actually convinced me to add-​on and then didn’t give me the additional time for the add-​ons.
–My massage therapist spent more time fussing with the stones, draping, cleaning the stones and having me take deep cleansing breaths then actually massaging me! The limited time that was spent massaging was too light after frequently asking for firmer pressure. Also my therapist never even touched my hands, my feet, my quads or my glutes in my «full body massage» Wtf?
I left very disappointed. Going back to Massage Green.

I really enjoyed the feel of this place. It wasn’t so corporate or chaotic like a massage envy and everyone was super friendly. I felt like I had a more personalized experience which made the massage even better. I got a one hour massage from tony and he was really great. Great energy, technique, knowledgeable, and a soothing voice. My husband who is a chiropractor introduced me to this place and I am glad he did.

Best massage I have ever received. Both my boyfriend and I loved it there. He ended up purchasing the massage package. We had a great experience and Lauren at the front desk was so helpful! We will be coming back!

I am a member and went in for my monthly service, I got a facial yesterday and was seen by Kim. When I first walked in I was greeted by a great and friendly staff. Kim introduced herself and brought me back and did a consultation with me to go over what I was currently using for skin care products, asked about how my skin has been doing since my last facial, and then explained what kind of facial she’d be doing on me. I really like that she went into detail so I knew what she was doing and using what products. Most places don’t explain the product line or the kind of facial you are going to get. Kim also examined my skin to tell me my exact areas that needed a little more TLC, which was helpful because I has so many issue in my T– Zone area and she paid extra attention to that area with out neglecting the other parts of my skin.
During the service she made me feel very comfortable and relaxed. The bed was really cozy and warm and her service was amazing. I did get an upgrade on the mask since she recommend it and hey what would it hurt to give my skin a little extra boost. The mask smelled amazing and felt really good while it was on. My skin this morning looked and felt so good after my facial from Kim.
Being a member you get a lot of great perks, I like that it keeps me on schedule with pampering myself as well as reminding me to get in for my monthly treatment. I recommend doing the membership, its worth it. They offer a ton of other services and have a great rewards program. I referred a friend and got points towards that.
All around great experience from the moment I called to schedule my appointment to checking out from my service. The manager ask if I’d like to book my next appointment which is great because I know I will forgot to do it or wait to long in between. Can’t wait to go back and get another service.

Great service from everyone from scheduling to reception to service. Had a facial with Kim and she was great. Really good facial & she was super sweet. The only thing I didn’t care for was that they try to sell you the monthly plan at the end, but there was no pressure.

I was already a member from the Wheaton location but transferred here because it’s closer to home. Same amenities, different location. This space was a different spa in its previous life as well (LaVida) so it was already established, but they’ve made it fit the Hand and Stone «brand» with the stone desk and waterfall wall fixture in the lobby.
The desk clerk took care to ensure that people modulated their voices when they went back to the quiet treatment area, so it’s a calming experience from the beginning.
My massage was very relaxing, and my therapist worked with me to address my priority problems while not ignoring the full «experience,» but this is my only complaint (and it seems to be the case at any of the locations):
They use a massage medium that is more oil than lotion, and depending on how vigorous the application you can end up really greasy. In my last case, the therapist used SO MUCH, including on my face and hair, that I looked completely frightful afterwards, and felt icky. (I’m always sure to bring a bandanna to tie back my hair, but I mean, I looked and felt like I’d just been dunked in oil.) I can’t fathom why that much was needed! Most places seem to use a more lotiony concoction, so I’m not sure why they err on the side of oil, but this has been the case with all the massages I’ve had from H&S; this particular one just stood out because she used so much.
I have invested in the monthly package and have been using it for about six months. You can obviously transfer it between locations. I usually get a massage but you can use it for a one-​hour facial instead. I often make use of the add-​ons (peppermint scalp massage and cold stone face treatment are nice), and as a member they send you incentive deals frequently.
Overall, it’s nice to have another location of this chain in the area. Lots of options, consistent and good price.