Edward Hospital

This was my first visit here and I was not impressed with their staff or service. I came in for a fairly routine out-​patient procedure at the «heart hospital». After I checked in and waited a few minutes, a woman at the check-​in desk called my name and said she would be escorting me and another patient up to the 2^nd floor. They placed the other patient in a wheelchair since he had difficulty walking and a couple of his family members were with him. I then had to walk and take an elevator up to the 2^nd floor with this patient and his family. I really felt this violated my sense of privacy especially because one of the family members asked me what I was having done that day. I was checked into the «prep» area and a nurse began to prep me for my procedure. She seemed to be in a hurry and did not make me feel at ease at all. When she was performing the prep work another nurse who was apparently looking for some supplies came into the room and interrupted us a couple of times. This may seem a like a minor item but the clock on the wall was also off by several hours and the nurse said «someone needs to fix that». Prior to the procedure both this nurse and a nurse from the cath lab kept referring to me being admitted. I had to explain several times to them that I was under the understanding from my doctor that this would be an out-​patient procedure and that I was informed that I would not be admitted. My procedure went fine and Dr. Weinberg and the staff in the Cath Lab were wonderful. However once I was brought back to the recovery area the same nurse who had prepped me was there. She said she would bring me some food. She came back with a small turkey sandwich and asked what I wanted to drink. It would have been nice to have had a choice of food but I realize that some hospitals only stock limited items in their recovery area. My procedure began around 9am and I was released around 12:30pm. Since I had been given a high level of sedation during the procedure I was surprised that I was released such a short time later as I was still quite sleepy when my Sister came to pick me up. The nurse did indicate that they have a shortage of beds there at the Heart Hospital so that may have been why I was released such a short time later. A week or two later I received a survey in the mail for «patients who had been admitted to the hospital». Obviously they had my record coded incorrectly in their system as I was never admitted. If you have a choice of hospitals in the Chicago Western suburbs I would definitely recommend Central DuPage Hospital in Winfield or Good Samaritan Hospital in Downer’s Grove when comparing things such as knowledgeable, organized and caring staff.

I’ve had 2 baby’s here. One good experience, one not so good. The nurse I had for my daughter was extremely rude and not helpful at all. After having a c-​section you would think they would be more companionate. On another note… my husband was brought here after being in a bad auto accident. The facial surgeon came to his room and told us he had multiple facial fractures and that he was not comfortable performing the surgery and was transferring him to Loyola. Thank God because the surgeons he had there were fantastic! I am greatful that the surgeon at Edwards new his limit and didn’t try to perform the surgery anyway, but I would think a hospital of its size would have a better trauma staff.

Being in healthcare at academic hospitals and coming to this ER for many years, including my family members I am very disgusted by the cleanliness, staffs professionalism (including doctors), and how they are far from humbled and lack bedside manner for patients.
I use to advocate for anyone to go to this hospital for the doctors and staff since it was to the hospital for people who do not like hospitals. Not anymore. In fact you will be ignored here and not properly managed. Maybe even a staph infection because they do not clean rooms properly.
5 hours in the ER when they were not busy, I kept an eye on their board and the fact the staff had enough time all night to mock other patients and gossip. It was like hearing some horrible HBO show how inappropriate they were.
Tape, caps, stains of blood or iodine on the floor, not using proper aseptic technique with IV’s and drug administration. Pushing medications too fast as well. Their pulse ox had tape holding it together and lord only knows the last time they wiped anything down, including that germ tape holding spo2 sensor.
Doctor Guy Miller was very unprofessional and his charge RN. They lack bedside manner, sincere concern for their patients and managing any discomfort they have. If you question his treatments or refuse any one of them he becomes rude and condescending to you.
I have never had this experience from a doctor before and frankly I hope no one brings their dog to this facility let alone a loved one.

My dad had surgery at Edwards on Friday and stayed here until Thursday. The surgery went well and his ENT doctor was great but they found a mass in his throat area and needed a biopsy. So we waited for almost a week and still there was not a biopsy done because there wasn’t a doctor that felt comfortable doing one. I think it is ridiculous this big hospital and there is not one doctor that is willing to do it. So we had to wait to be transfered to Loyola because the doctors there are willing to do it. This says something about the doctors at Edwards.

No one likes being in the hospital… any hospital. And unfortunately in recent times I’ve had to for a couple different things. I also have some doctors whose offices are here, so between the two factors I’ve spent a decent amount of time at Edward in different capacities in the last handful of years.
I really do like this hospital. It’s well-​kept, neat and new-​seeming (but could use more parking…). Unfortunately I’ve had to go through the ER three times for different issues, but every time has been as efficient an experience as possible.
Staff are very caring, and are also very polite to each other (on this last stay I noticed how much everyone said «please/​thank you» to each other, which may not seem like much but these days it is noteworthy). Nursing staff did a good job of letting you know when shifts were changing (there is a board in your room where they write the names of the nurses/​techs on duty). Beyond standard nurse-​y things, they were helpful in other ways (one nurse told me the best place for my boyfriend to park for ease of access to the building we were in; another nurse played «hair salon» with me after an EEG left me with a gluey head by finding a «microwaveable no-​rinse shampoo shower cap» thingy).
Everyone else who passed through (patient advocate, volunteers with magazines, a couple with therapy dogs, room service staff etc.) was very kind and helpful. Ditto for the people who did all my testing. Clearly everyone realizes it’s no fun for you to be here so they do make it as easy on you as they can. (The one problem I had was when the phlebotomist couldn’t draw blood — I have really small veins so this isn’t anything new — so she had to draw from the back of my hand, which really hurts. Not her fault per se, but I could tell she felt bad and she apologized many times, didn’t just blow it off.)
I will add that their food is amazingly good! Big menu and quite appealing choices. Honey glazed chicken could hold its own in a restaurant, really.
Overall, I hope you don’t have to spend any time here (or any hospital)! But if you do, know that you will be in good hands.

DO NOT GO HERE or BRING A PERSON YOU LOVE HERE!!!
Triage nurse was excellent, she ran the whole front of ER herself. She needs a raise & someone to help her. Everyone else, including the Dr. Panfil who was NOT GENTLE or patient. He really hurt me and left me alone waiting for a nurse to clean up the blood and dress the injury.
Terrible attitudes & they weren’t busy. Waiting and waiting while you listen to nurses/​staff laugh & cackle outside your room is not professional or consoling.
Kathy the nurse was terrible! She didn’t properly clean and dress my injury. The gauze fell off. I asked her if she could put more tape on the gauze and SHE HANDED ME THE TAPE!!!
I had to ask Eevy to please help me, as I was afraid blood was going to leak down my leg. She graciously attented to my dressing and even brought me extras for the next day. THANK YOU Eevy!
The «InstyMeds» machine is a great idea, however the machine instructed me to call on the phone next to machine. They said my insurance would not cover because I was out-​of-​state and would accept 39.95 for my antibiotic script. I declined… I live 10 minutes away and not out-​of-​state! The operator instructed me to go back to nurses station to receive a paper presciption instead. I was back in ER where superb Triage nurse was on break. Abbey was short, snotty and said the correct procedure was to call Registration… THANK THE GOOD LORD, Patrick came to the rescue!!!
Abbey did not bother to check HER PRINTER!!! Talk about stupidity Abbey!!!
Too long. too much chaos.
Patrick, charge nurse was the only knowledgeable person I encountered. And Eevy.
HOSPITAL needs to get to work in their ER.

I was admitted with some internal bleeding and it didn’t take too long before the staff found the cause and treated very well, but what I wanted to really appreciate is one of the staff members on the 4^th floor named RJ. This professional tech has all of what a patient really need was very professional on explaining everything before we even asked and most importantly he does not wait until you ring for him! On his shift he would politely knock on the door just to ask if we need anything Wow, Wow and Wow this guy should be on the supervisor level and to pin point him his phone ext number in the hospital was 68 354… very please with his services and thanks to Edward hospital for hiring such a great guy.

I just went to Edward Hospital. That used to be my favorite hospital because I haven’t pooped in almost 3 weeks and they said there’s nothing they can do for me and when you start vomiting feces then come back and we will do surgery and go blame it on Obamacare. I want to go home. I’m scared

My experience at Edward Hospital since April of 2014 when I was diagnosed with congenital heart failure, Stage 4 kidney cancer and a cadre of other minor issues has been pretty awesome. The nurses and support staff have been consistently professional, informative and shown a deep concern for my health and well being.
Had it not been for the excellent care I received from: Dr. Skaluba (cardiologist); Dr. Paul Lyons (urologist); Connie Huberty (APN, Heart Clinic); Dr. Fang (Nephrologist); and the ICU team, and above all the grace of God, I would not be alive today. Edward Hospital truly cares for their patients, and work hard to ensure that the best professionals available are on staff to address the needs of the patient. If more stars were available I would give it to them.

I would just like to commend the nurses and assistants on medical-​oncologist 4^th floor who have been caring for my friend. Even tho they were extremely busy earlier today, they took time to be patient and kind. Her care has been wonderful. Thank you!

What a disgusting display of hospitality by the nurses. They moved me into the hallway without telling me that where going to move me. They placed me infront of a room of another reaident where i heard all personal information. Tbey wouldnt let me leave until i got a ride home and then sat in front of another resodents room where again i could hear the information of the patient. The worst part is i was in nothing but a hospital gown. They wouldnt give me a bathroom break or even a glass of water after asking several times. Im reporting this to hippa and bbb

Because of an insurance change, we had to change nephrologists and the hospital ended up being Edward rather than Rush and Northwestern where my husband’s transplant Dr. practices. Even though the ratings are low for Edward on all reviews, I tried to keep an open mind. Within one month, a lung infection brings him to Edward where it took no less than six Dr’s in ICU to figure out what he had. Each one seemed to care mainly about their single specialty and not the most life threatening of the issues, breathing and saving the kidney. To make a long story short, we went in with a working kidney and left on dialysis. *ICU nurses were great. That is the only good thing I have to say about this hospital. My husband was discharged at 11pm after 10 days in ICU, with a handful of papers and told to stop at an all night walgreens for eight prescriptions. TWO of them issued by the same Dr. Casey (Infectious disease) were for the same medication and so grossly contradictory that the pharmacist would not fill them both without finding out from the Dr. which one was right! The Dr. cannot be reached, the «nurse» «Sue» who read these all out loud to my husband at 10pm before release DID NOT NOTICE this (or care) and when called, all she could say was it’s not my responsibility. What? When is the medication your nurse gives you NOT HER RESPONSIBILITY? I wish I taped this conversation, because nurse Sue would be looking for another profession, if not in custody. She said this more times than I can remember when we had a question in which her answer could mean life or death.
To make a long story short, we almost ended up in an emergency room two hours after Edward hospital’s discharge. This story could have ended far worse. My healthy husband, who entered Edward hospital with a working kidney and what turned out to be simple lung infection, left unprepared, in the middle of the night, still hallucinating, on dialysis, and with a handful of CONTRADICTORY PRESCRIPTIONS that a pharmacist refused to fill because they were life threatening. The offending doctor did not care to reply, no nurse cared to claim responsibility, and at three o’clock in the morning I am driving around the western suburbs for an all night pharmacy to fill all the prescriptions that needed to be filled that night because not all drugs were in at just one place. WHO IS IN CHARGE OF SAVING LIVES AT EDWARD HOSPITAL IN NAPERVILLE? My question to Edward Hospital is «does your staff have insurance?»
IF YOU LOVE SOMEONE, REFUSE TO TAKE THEM TO EDWARD HOSPITAL. #edwardhospital #deathtrap #nursefailure #carelessDRzone

Pretty hospital nice staff. Their billing department stinks. Lived in Naperville for 15 years.
Make sure you have your correct billing address in their system or they won’t call you to obtain it. Sent me to collections for $ 100 co-​pay! Their collection agency even confirmed and old address, I had to give them the correct one! I received and paid all the other bills. Not sure what the deal was with these folks.
Disappointed they also dinged my credit for $ 100. Isn’t your co-​pay due at the time of service? They only had to ask.

Best hospital emergency care. They really get you in and out. Everyone is so friendly, courteous and helpful.

I have been to the Edwards ER twice in the past year. In the past I would go to central dupage hospital but since ive moved to naperville I’ve been going to Edwards. All I know is if something arises again and my children or I need to go to the ER I will definitely take the drive to Winfield. I would not recommend this hospital to anyone. If your looking for a good experience in a ER visit definitely avoid Edwards.

I was hoping that when I read the reviews, my experience would have been a fluke. I seeked attention in the emergency room for abdominal pain. The entire staff had horrible bedside manner and they jumped to conclusions for diagnosis before they listened. The actual doctor was extremely rude, and spent maybe less than two minutes with me. I would not recommend this emergency room, especially if you have children. We also over heard a concerned patient asking questions, and the doctor did nothing to soothe his worries! I went because it as closer, but I will make sure I don’t make that mistake again, no matter how much pain I’m in.

I brought my toddler in to the ER for an eyelid abrasion. We were seen promptly and the dr. spent about two minutes with my daughter and handed us a tube of medicine and said she’d be fine.
A week later we received a bill for 800.00, half of which was the charge for the medicine. I assumed the medicine was a free sample since she said she was saving us a trip to the pharmacy. I was super stressed and didn’t ask questions.
I called the billing department and spoke with two of the rudest people on the planet. I explained the situation and was told I had to pay even though I wasn’t told about the charge or given the choice up front. The two ladies constantly interrupted me and basically told me I was SOL.
I’m frankly disgusted by this deceitful business practice and would never recommend this hospital to any of my friends or family.

This review is for Outpatient Surgery services. This was my first time at Edward Hospital. Everything went very well for me. Registration was quick. Getting into the first pre-​op room was quick. Getting into the 2^nd pre-​op room was quick. I was told that my surgery would begin about 11:00am and that was the time that I was wheeled into the Operating Room.
The only minor thing that kind of irked me was that I felt rushed to leave. At 2:45pm, my nurse told me that I could leave at any time. I said «Ok, I’ll see how I feel in about an hour.» She said «AN HOUR???’ I didn’t feel well enough to jump up and leave right then. Then she told me about how her nursing manager told her that they like to get the patients out of there quickly… blah, blah, blah… And she actually said «Well, if you’re going to rest here, you might as well rest at home.»
So I said «Ok, I’ll see how I feel in another half hour.» Geesh! I have to negotiate my discharge time with the nurse? That aggravated me so I left earlier than I would have liked to. Usually the discharge process takes a long time. While I’m glad this did not take a long time, I thought the nurse went about it the wrong way. She came across as her first priority was to clear the room and her second priority was to make sure I was well enough to leave.
Even with this discharge incident, I felt the Outpatient Surgery services was worthy of 5 stars.

Sorry, Edward. I have to drop a star. Yes, the service is good, but I just got the bill. Routine radiology costs 3X more than a similar service at a nearby outpatient clinic. Ouch!

First and foremost, it really is EDWARD Hospital. One Edward, not Edwards. I am annoyed when people call it the wrong name. Even the other day when I called to schedule lab work, the central schedule person called it Edwards. When she did that, I wanted to say, sorry, I want Edward Hospital in Naperville.
Okay, off my soapbox. I have been to this hospital as a parent in the ER, a patient in the ER, an inpatient, a surgical patient, and outpatient surgical patient, and as a professor of nursing. A vast assortment of experiences. Trust me, this hospital has greatly improved since the 80s when my visits started. It had to, I was an inpatient there, otherwise, I would have asked to be taken to another hospital about 20 miles away. I don’t trust many hospitals with my care or that of my loved ones. When you are in the business, you know.
Were some staff better than others? Of course. Were some visits more positive than other? Indeed.
For those who are not having a positive experience, you have patient rights ~ assert them. Being rude and sarcastic doesn’t help your cause. Get names, write specifics and names down (this helps provide sustenance to your concerns). Screaming at staff like Shirley MacLaine in Terms of Endearment is not your best approach.
For not being a large, teaching hospital, this place has a fan.