Buikema’s Ace Hardware

Called to enquire about a one-​hole kitchen faucet. After being put on hold forever and calling back twice, someone looked at the shelves and said they have «several models» and the lowest cost is $ 41. I was happy to hear since since a comparable one at Menards was $ 80 is what I was told. I told this person to please check again and let me know since I would be driving 30 minuutes in heavy traffic to get there. I specifically said I am looking for the one-​hole and not the 3-​hole model. When I got there I found there was a one-​hole kitchen faucet that cost around $ 90 and the one in the $ 41 range was actually a 3-​hole faucet. Left me wondering what part of the conversation in plain English the person that gave me the incorrect info over the phone did not understand. After spending what seemed like forever on the phone and 30 min driving there and 15 min at the store, had to go to Menards to get one, that too at the higher price. Not to mention it being a weekend it took me a while to find parking in the heavily crowded parking lot. When I spoke to the person at the counter about my experience at this store she just shrugged her shoulder. Not even an apology. I was provided inaccurate information on the phone, the phone call took too much time, no help at the store was offered, and did not find the product I was looking for at this store. By contrast when I called Menards and Home Depot they told me exactly what they have, how many pieces they have and the cost range in 5 minutes. Never will I go to this store again.

Been coming here for 30 years (since my dad would take me as a little kid). Helpful staff who really know their stuff. Much more pleasant experience than the box stores. Their sale items can be a real steal. Locally owned (and Ace is based in Oak Brook too).

Nothing better than a rude manager, really helps to make the customer experience something they won’t forget (in a bad way)…at least the other people in the store seem to rise above her and were extremely helpful and nice to the customer, if I see her working again I may pass on my visit … Joe

DO NOT FILL UP PROPANE HERE!
Exchanging a tank might be a different story but I went there to get my propane tank filled, had to PRE-​PAY $ 20 + tax, and by the time I got back to the filing area, I was told the tank was pretty full already!!!
The meter read just under 2 gallons was put in, and when I asked what did i pay $ 20 for if the thank was pretty full already, kept getting, that’s what it costs to fill it up. Feel so cheated.

I have been coming here off and on for almost 20 years. Apart from the big box stores, Buikema has a lock on Naperville hardware.
You will pay WAY more for everything and will not get the extra service to justify the premium. In fact, I have found the folks at the 3 big box stores nearby to be more helpful. While I don’t begrudge people wealth, one of the owner/​managers always has his Porsche parked outside just in case you’re unsure about the profits being made here. Kind of annoying.
Once the bastion of all things hard to find in nuts and bolts, this Ace now doesn’t even carry all the hardware the big boys do. I recently had to go down the street when this store had no trim screws and the person helping me had never even heard of them. Hardly an esoteric item.
The first guy in hardware I approached at HD told me precisely where they were without hesitation.
I only go in here now when I have exhausted all other choices.

Very reasonably priced you could find maybe some items less expensive and other locations however we’re only talking a dollar or two but they also have many items that are less expensive especially when they have all of their clearance items out which is 99% of the time.
They give you hands on customer service you don’t have employees walking pass you trying to ignore you there to help and assist you and they genuinely care you can tell.
I’d recommend any good Unilocaler out there

I’m simply floored that I received a hand written envelope in the mail from ace with my $ 10/​off birthday coupon that I must have accidentally dropped in the store the other day. That kind of service you won’t get at lowes. Thank you ace!

The have a better attitude, manager John is helpful. They came through on some very prompt patio door screen repair. There was a little hick up, but they shinned through it.
Found an awesome deal on last year’s Weber Grill and saved $ 20. Still a good place to find specialty items and a great screw/​bolt/​nut section.

This Ace location is the worst! They never have enough registers open and on top of that, the cashiers are slow and rude. My husband went in to have the gas tank filled for our grill. He waited 15 minutes in line to pay, and another 15 minutes for someone to come out and fill the tank. A full 30 minutes to have a tank filled at 10:00 am on a weekday? The man who filled the tank was polite and apologized for the wait. He said that they have been asking management for more help during the busy spring/​summer months but they refuse to hire more people. I think that says a lot.

If it wasn’t for the guys that work here my house would of fallen down years ago. They have the parts and people that show me what I need and how to fix things.
Prices are fair… and the MUCH more convenient than Home Depot and Lowes.

It’s bad to be a month behind on screens. Maybe train some more employees on how to so this service.

Always have a good experience here! Good service, good advice, and they have what I need! Was looking for a lubricant for my garage door. Not only did I find out what product to buy, but I was also told exactly how to use it! Went to several places looking for a ski mask too, and finally found one there.

Kudos to the paint department! I was looking at samples for the new home I am buying, and the help I received getting samples, brushes etc was amazing! Thank you for sharing my level of excitement!
:)
Will definitely go back!

Very helpful staff… I wasn’t aware that certain stores could be bought in a family name sense under the chain name… but it was nice and the staff was very helpful. The store itself was laid out where finding stuff may have found sense.

The new store manager matched competitor deal on a Toro snow thrower and delivered the next morning just before the first snow storm in 2012 — Sweet.