Wine & Canvas Of Napa & Sonoma

Please note: this review has nothing to do with Andretti wineries. It only has to do with wine and canvas of Napa Sonoma. I have gone to two wine and canvas events for the Napa Sonoma Wine and Canvas group. While I had a lot of fun at both of them and really do enjoy it, the business part of this Wine & Canvas group is very poor. Please remember that this review is only for the Wine and Canvas Napa Sonoma. The first time I signed up, I was to go to Andretti winery. This happened to be the weekend they closed Route 37. After 2 ½ hours on the road (which should have taken us 30 minutes), my friend and I decided to turn back. I contacted the winery and let them know that we just couldn’t get there. We couldn’t talk to the wine and canvas people but we left a message. I then called the owner and left a message and I sent an email. I received an email back the next day saying that the owner understood about the traffic and she would credit my account. When I never saw the credit to come to my credit card, I emailed her again. She emailed back telling me that she credited my wine and canvas account. I was unaware that I had a wine and canvas account. She said I was outside the 48 hour cancellation notice. She didn’t take into consideration the fact that she didn’t let anyone know about it possibly taking extra time to get there due to road closure. Regardless a goodwill gesture would’ve been to credit my credit card. So I signed up for another wine and canvas event just so I wouldn’t waste the money. Like I said before, it’s a great thing to do and I had fun when I first went with a friend. I signed up for another wine and canvas at the Andretti winery in late April and realized that I had a 5K to run that day. I was well within the 48 hour cancellation as the event I signed up for is not until the end of April. I got a very quick response back on March 31 from Lexi, the owner, that my credit card would be credited that day. It never was. I then contacted Lexi again three times via email and never got a single response. This is no way to do business! Not only will I not go to another of her wine and canvas events but I’m writing to Seven on your Side on channel 7 news because the business practices are questionable at best when it comes to credits and customer service. It’s a shame that something that supposed to be so fun turns into something that’s so frustrating, even when you are with in your cancellation period. Be very careful and maybe try another Wine and Canvas location such as San Francisco. You may also try Paint Nite.