Napa Tire Inc.

Got a random call from jay weeks later accusing us of leaving without paying our bill for a service never provided. After much effort convincing him the work was never done he aggreed to «wipe it clean «my guess is he’s attempting to call older people hoping to take advantage of them. be very weary of this dishonest business man. if I found out he took advantage of my grandmother there’s gonna be a misunderstanding ! Be very weary of this man and question everything he says. He will attempt to sale you belts and bulbs you don’t need. Bring your business else where he seems very dishonest. Simply my opinion

I always get the best service. Friendly fast service. They always squeeze you in. From tires to batteries they are friendly and prompt.

I’ve been coming here for years, and appreciate the consistently good service. The prices are fair. They fix what they say they will fix. They do it on time. Their feedback and recommendations are reasonable, friendly, and have been accurate. What else could you ask for?

Ultimately I did not get my tires from Napa Tire Inc., but I wanted to rate them on their excellent customer service skills. They not only replied in a very timely fashion to my request for a quote, they followed up with a phone call the next morning. Normally, I don’t like follow-​up calls because it feels like a hard-​sell, but this was different.
I needed new tires and if I were to get them in Napa, I had a small window for installation. Specifically, I would be in Napa for two days only so I needed them installed the evening of December 30^th or early December 31^st.
I don’t recall the name of the gentleman who called me, but he was very helpful. In fact, when he called I had been on hold with B & G Tire for over 15 minutes. I told him I was looking for Cooper CS5 or Michelin tires. He did not put me on hold, instead he did his research while keeping me on the phone. He informed me that Cooper did not make the CS5 in the size I needed for my car, but that he could get me CS3’s, which he then provided me with a good quote for. Ultimately I got my Cooper’s for less near home, but had I not I would have gotten my tires at Napa Tire Inc.

Came back in for transmission problems, & knowing little about cars save for what a friend tells me who owns a body shop in Ohio, I could have been taken for a complete transmission replacement, however, this is the reason I keep coming back for oil changes or any auto repair I need because this particular father and son establishment has very honest employees! It turned out to be low transmission fluid, it was topped off to the tune of 5 dollars and change instead of the $ 1,500.00 it COULD HAVE BEEN with a different, dishonest mechanic. I even offered to buy lunch for the guys, but it was POLITELY refused. I will NOTtake my business anywhere else because having an honest mechanic is almost as rare as having an honest attorney!

I really appreciate Napa Tire because I feel safe in that, as a woman getting repair info on her own, I don’t feel like I am being scammed. I get real information on the state of my car (even if it is hard to take!) and service has always been timely. Recently, I had a flat tire and needed a new one. They fit me in last minute towards the end of the day, and were super courteous about it. I don’t live in Napa anymore, but definitely will plan my visits around my appointments!

worst oil change ever. what place takes an hour and a half to do a simple oil change– and i had an appointment! it would have been faster if helen keller did the work. on top of that, it was the most expensive oil change i’ve had in 40 years of driving. i just wanted to pay and get the hell out there but then the guy starts giving me a run down of all the trucks issues. hey dummy, it’s a work truck with 150 000 miles of course there are going to be issues. my friend told me i should have talked to him first. he said most people that live in napa know not to go to napa tire for any work. they totally suck.

Jay and crew were absolutely awesome!
Had a slow leak in my tire, I saw just the 1 screw, called the establishment, and talked to Jay and explained my situation. He sounded so sincere and wanted to make sure I was okay.
When I arrived there, the staff was so friendly, got to sit in the warm waiting area, and had a nice cup of coffee available there.
Within an hour, my tire was done. They found 4 screws!!! Two punctured and two not. The price was very reasonable and had a discount, too (Thank you, Jay! You didn’t really need to do that ;)
It was service with a smile and customer service was da bestest!!! You guys rock!
Much Mahalo for your business!

Most expensive oil change in Napa .$ 58.99+TAX Good mechanics if you have a lot of money to spend. MOST expensive place in Napa.

Great service. Very thorough and honest. They take care of our company vehicles and we are very happy with them.

Napa Tire had the most competitive prices for tire in Napa. I worked with Andy who was super friendly to work with and very accommodating to my busy schedule, even allowing me to borrow their care while my car was being worked on. I also appreciated the guys in the shop who put my spare tire in my trunk compartment, as well as all the tools I had used to replace my flat. Thanks, guys!

The oil change was 49.40 without a coupon

I’ve been here a couple of times to take advantage of coupon savings. We have 4 cars so every bit helps! While I was lounging comfortably in one of the 2 lazyboys provided in their waiting area, I heard Jay Jr (Jay Sr owns the company) explaining to a lady what problems her car was having and what needed immediate attention and what could wait. It was clear that he was taking her budget limitations into consideration and was trying to help by advising her on which services to make priority for safety reasons. Before she left she pulled him aside and thanked him for his help and his sincerity. She stated that she had been coming there for a long time and really appreciated being able to trust them to be honest with her (as a woman and non-​car-​expert) and pledged her loyalty. I liked hearing that.
A couple of days ago we had an urgent situation and needed to replace all 4 tires on one vehicle. My husband called several local sources for quotes but only Napa tire had options reasonably priced and readily available. Jay Jr counselled him on his options and didn’t try to push the highest priced option. He even suggeated we go with the mid-​range tires because thwy would be suitable for our needs. I ended up being the one to take the car in as my husband had to work that day, so I requested a ride home so I could pick up my own car and run my errands. I was greeted by Jay Sr who, when he heard I needed a ride, threw me his keys and told me to just take his truck! Well, as a woman (and a blonde to boot) I really appreciated the trust he put in me to use his personal car. When is the last time THAT has happened? That extra personalized service gets them the 5^th star in this review.

Their staff are very personable and friendly. I’ve always been happy with their service and have always been accommodating. My only complaint is their prices. They are ok as long as I am using a coupon. When it came to getting new tires for my Honda Pilot I got prices from five different places in Napa and they were the HIGHEST… by far! Unfortunately they will probably only be a «back-​up» choice from now on.

I have been going to Napa Tire for years. They are just down the street from my house so they are very convenient. This week I got another nail in my tire and went to see Pete again. He was really busy but told me to come back in 45 minutes and he would take care of it. Went back in 45 minutes. He fixed it in 15 minutes and I was on my way. He fixed the tire when at my dealer they wanted to sell me a new tire.
Great service. Great Guy. Thank you Pete.

Interesting experience — car was overdue for an oil change and took it in to Napa Tire. They were running a special for the oil change, saving me $ 20 — even better they took me same day with no appointment.
The bad news: they called 3 hours later stating that I «have some bulbs out and air filters that need replacing» in my head — I thought bulbs, filters, must be less than $ 100 or so to add on so I said OK.
Got the car back and the bill was over $ 220 — from the original $ 20 for an oil change (after coupon). How is it ok to give someone the impression that additional work outside the estimate should not add up to much more actually comes to over 20X the original estimate?
A little sneaky in my book — but I should have known and flat out asked I guess. It should be a policy to verbalize the price if there will be a significant change however. So three stars for the work done. Its average.
Knocked off another star for charging me so much and not giving my car a rinse or rotating the tires and not determining the fault code for the check engine light.
Will not be coming back.

Pulled in here because, without full service gas stations anymore, I wanted to know what was going on with my car without having to pay a huge hourly fee for someone to look under the hood. A super nice man offered to come out to the parking lot and look under the hood for me, I didn’t have to wait a moment. Then he checked a few things, said I needed a little power steering fluid and some oil, went inside, came back out, and filled them up. Then he only charged me $ 5. What a relief as a woman to know that there is a car repair shop that won’t take advantage of women! I’ll come back for sure.

Great service.

I have been taking my cars here for more than a decade and am always impressed by their professionalism and detail. I am never left hanging and feel that they are really looking after my car. When they tell me something is serious, I believe them. When they tell me it is not a problem, I do likewise.
After so many regular trips, I feel very good about recommending these guys. I would tell anybody to take their car there.

I have to say that the only reason I went here in the first place was because I had some pretty good coupons from the newspaper for a $ 20 oil change and tire rotation, I also ended up using a $ 30 off alignment. However, if i had known that they would treat me like a cheapskate then I would have never gone anyways.
First of all, I went in for my $ 20 oil change AND tire-​rotation because we were getting ready to head out for a road trip. They did the oil change and called to tell me it was finished, when I asked about the tire rotation they said «Oh we won’t even bother rotating your tires because they’re so bald that it wouldn’t do any good». I knew they were bald, but I wasn’t really prepared to buy new tires at the time… Since we were leaving for a long trip, my mom and I decided to go ahead and get the tires, so we called them back and agreeed to have the $ 450 tires put on. They had also mentioned a number of other things (including brakes, but I knew they were covered under warranty by Les Schwab) that needed to be done, but these were things I knew my husband could do on his own without having to pay outrageous labor costs.
SO we drove 350 miles north for a visit to our previous hometown. We made a visit to Les Schwab to have the brakes checked out and replaced. When they took the Right Rear tire off, one of the lug nuts broke off. When they told me about it they suggested that since I had just had tire work done, that the previous technician had over-​tightened the bolt causing it to break off as soon as the next person touched it. They gave me the bolt to take back to Napa Tire. They fixed my brakes with great customer service and FREE OF CHARGE, Hallelujah!
I took back the car to Napa Tire to have an alignment done. My husband had fixed the alignment as best he could on his own and then we wanted to take it in to the shop to have them fix it the rest of the way, and to have the lug nut put back on. Well they called about the alignment and made a comment about how we’re «not going to get the alignment done for free, it’s $ 70 just to have it looked at and if they have to do ANYTHING, of course, it’s going to cost more». Well duh, we knew that we weren’t going to get it for free, that’s not even what we were thinking…
They did the alignment, and $ 130 dollars later we picked up the car. They HAD replaced the lug-​nut, but didn’t fail to leave a cute little remark on the service report about how «All the lug nuts were worn and bound to fall off anyway, so NO MORE FREEBIES»
Those two comments were completely uncalled for. My husband and I are not in the business of trying to go out and get «Freebies». So we used coupons from the newspaper, what did they expect when they put them in the paper. But it’s my personal opinion that they made all these comments simply because we came in there trying to get a little bit of a deal…
After dropping $ 650 in two weeks, I received very impersonal service. Will NOT return. I tried out a local business and they let me down. I think I’ll just return to Les Schwab next time…